Cultural Care User Reviews

Cultural Care - Host Family

Signum International AG

Education

Travel

Reviews Summary

Positive highlights

🎨

This app hasRefreshed visual and brand aesthetics

🌟

This app hasOverall improvement, but still frustratingly buggy

Negative highlights

⚠️

This app hasBuggy and unstable app, crashes and hangs frequently

🔍

This app hasTerrible search functionality, no way to filter or sort profiles

🖼️

This app hasBroken image and video uploads, many profiles missing photos/videos

🧭

This app hasIncomplete and inaccurate profile information, loss of previous data

🤯

This app hasForced migration to app, no option to use previous website

💸

This app hasExorbitant fees with poor service and product quality

🕰️

This app hasLengthy blackout period with no access to the service

🤔

This app hasLack of user testing and QA before launch

🤷‍♀️

This app hasConfusing and strange mobile-first web design

Top reviews

Most RecentHighest RatedLowest Rated

Terrible

This app is extremely buggy. Also, there has been a major regression in the product offering. These changes make it impossible for host families to find a match. Look to other agencies

eeejster

3 months ago

Horrible Interface and User Experience

This app is horribly designed for host families. You can not search by keyword, the filtering options are limited. Photos and videos load slow, its missing information that was previously available on the website.

It has the wrong information for my LCC.

Payment options are ACH only! Which is absurd in todays world of vast payment options.

Referral codes are missing for host families

Favorites lead to blank screens

AuPair pictures are missing / do not load / say FAIL

Show less

SFCali4nia00

3 months ago

Overall improvement but frustratingly buggy

The app freezes whenever I click a profile from my likes list. Many of the videos take forever to load, if they load at all. Lots of things never load. It has so interfered with the connection and matching process that I’m thinking of signing off for a few weeks until these issues are fixed - frustrating because we only have a few months to match.

Show less

B ruby

3 months ago

Flaky

Horrible downgrade from the previous site. Most profiles don’t load and it crashes and hangs every few minutes. Complete fail.

JKFamily64

3 months ago

Response from developer

We're very sorry you experienced these technical issues. We will be fixing bugs and making improvements continuously over the first few days and weeks, so we ask you to please check back daily. In the meantime, please ensure that you enable automatic updates to the app to ensure you always have the latest version. Please also feel free to reach out to share any suggestions or concerns at support@culturalcare.com

Awful search functionality

Profoundly disappointed at the search functionality on the new app — presumably one of the most important aspects of the matching process. There’s no way to “hide” profiles you’re not interested in, no metrics about the number of profiles that match your search criteria, no way to sort profiles that your search returns, no indicator of where you are in the list of returns, so you just end up kind of scrolling endlessly, waiting for new profile cards to load every few seconds. It’s a giant step backwards from the old website.

Show less

Ryan14632

3 months ago

Response from developer

Thank you for your feedback and for trying our new app. As with any new technology, we anticipate that there will be a number of updates to continually improve the tool based on customer feedback and identified bugs. We will be fixing bugs and making improvements continuously over the first few days and weeks, so we ask you to please check back daily. In the meantime, please ensure that you enable automatic updates to the app to ensure you always have the latest version. Please also feel free to reach out to share any suggestions or concerns at support@culturalcare.com