Leave a Review Sifely Smart Lock
Ok, weird bugs
The lock is great, but the app is a letdown. Simple things are complicated or nonexistent in the app. For example; you cannot create a custom passcode for anyone else. You can generate a passcode for them, but it will be random numbers - if you attempt to change the numbers it will give an error.Akjsixjwbauhndozisn
Review
Overall app is great! With the latest update I am unable to delete the notifications for each time someone activates a lock. I delete it and after a refresh it’s back. Fixing that and adding the ability for Apple wallet/HomeKit integration and it gets 5 stars!fireteen1228
Hopeful for Shortcuts
App works great. Would love to see a shortcut integration so I could unlock my door when I get home using Apple’s Shortcut Automations!bLynnb330
Better than my last lock & app but……
Everything works great except that you can’t lock the door from the keypad or your fingerprint. You can only lock the door from the app (we don’t use the keyfobs). That’s sort of inconvenient when your hands are full and you’re walking out the door. You have to grab your phone and open the app and go through an extra step or two to lock your door. They really should be a lock button that automatically locks it if you tap it or you should be able to lock it with your thumbprint if the lock is unlocked, it should automatically lock it with your thumbprint. Those are my suggestions. Other than that, it is wonderful! It’s quiet the battery lasts forever and we lock our door at least two or three times a day and unlock it two or three times a day. One other big, big big suggestion I can make is, it would be absolutely top-notch if they would make an iwatch app for it therefore, I wouldn’t have to pull out my phone every time. I definitely recommend this door knob/lock and app!! 👍🏻👍🏻Show lessMomof2kidzz
Developer Response
Thank you for sharing this valuable information with us! We recommend enabling the AUTO-LOCK feature in the lock settings, so the lock automatically locks after the scheduled period. And you can manually lock the door by long-pressing the # button.Seems good
This seems really good but I was away for 4 months and when I returned I couldn’t get in with my finger print. Good thing I travel with the key! I’m a bit nervous about sending someone else to stay and they not being able to get in with the code.
So, I bought the gateway G2 to be able to unlock online but the app is not in the App Store to download. This presents a real problem for me. If this can’t be fixed I may have to ditch this and try a different manufacturer. I’m hoping to get help from customer service.
Will write another review after for now only 2 stars!⭐️ ⭐️Show lessWeenie122
Developer Response
We’re very sorry for what you’re experiencing. If you have a G2 gateway, you can pair it with this app without needing to download a new one. For more details, you can provide feedback through our Help Center on this app or reach out to our customer service at cs@sifely.com. We will spare no effort to solve your problems.Excessive attempts to change the passcode
I keep trying to change the 8 digit code to a 4 digit code. Everytime I do, it reads “Operation Failed” and the reason for the error makes no sense. I’ve tried over 10 times before it finally gives in to successfully change to the code I want. This is not the only function I’ve had to do a million times. I’m hoping they fix this as well as logging use of the smart lock. Otherwise, the product is good.Show lessmuseuselover
Poor App
This is my first time buying this product! It may be a great product, but your app is very poor in regard to facilitate the understanding of the instructions given. Probably my last time.Darong5!
Developer Response
We deeply apologize for any inconvenience you've encountered. Your feedback is invaluable for improving our user experience. Please feel free to email us at cs@sifely.com with your suggestions or create a post on our web community at https://manager.sifely.com/community. Thanks for your understanding and support.Awesome!
It’s my first time buying a smart lock. I have to say it’s a good choice. Easy to install and this app is also awesome.thereisaharry
It works !!!
Honestly I saw some bad comments saying it don’t work don’t buy it blah blah blah but for me personally it worked just fine I didn’t have any problems or issues whatsoever it worked great got my pin my fingerprint and the card working just fine it was easy and simple didn’t take longer then a min im very happy and pleased with this App and with the product of courseShow lesslil_Alex 20
Developer Response
Thanks for your support! If you have any suggestions, please don't hesitate to contact us.Terrible app
I never write reviews, but this app is so bad that I just had to give it one star. just bought a lock
samtechT Smart lock (seems pretty dumb to me)off Amazon and should’ve known better to get a offbrand, after going through installation of the lock on the door, I download it the app, but it will not connect to the lock 😂 this is not good when a software engineer can’t figure it out!Show less➰Kutulas➰®™🎦🆙🚼♻