What a rip off!!
Response from developer
Hello！ Thank you for your feedback! URCool is dedicated to providing users with professional AI photography services. Given our focus on developing cutting-edge photography technology, the development and maintenance costs for advanced features are relatively high. As a result, some features require additional payment to unlock. This service model helps support innovation and continuous improvements to ensure a better user experience. We appreciate your understanding, and we will continue striving to offer even higher-quality services. If you have any questions or need further assistance, please don’t hesitate to reach out to us! Thank you for your support!😊 The URCool Support Team
A complete ripoff
Response from developer
Hello! Thank you for your feedback, and we sincerely apologize for the inconvenience caused! Based on the issue you described, we recommend the following steps: Regarding the lost gallery data and purchased features: Please contact our technical support team through the email address provided within the app (you can find it in the app menu). In your email, kindly include the following details: - Your account information (such as the registered email or username). - Proof of purchase (e.g., a payment screenshot or order number). - Device information (your phone model, operating system version, and app version). Our technical team will verify your information and assist you as soon as possible in recovering your lost data and features. If you have any further questions or need additional assistance, please feel free to reach out to us via the email address provided within the app. We are here to help! Thank you for your understanding and support! 😊 The URCool Support Team
You can’t even try it with out paying
This the worst app in the history
Response from developer
Hello, thank you very much for your feedback on URCool. We are very sorry to hear about the difficulties you are facing. To better assist you in resolving this issue, could you please provide more detailed information, such as the specific problem or error message you encountered? Our technical support team will contact you as soon as possible to offer assistance. Additionally, regarding the refund issue, please submit your request through our customer contact channels, and we will process it based on the specific situation. Thank you for your understanding and support!
Nonfunctional App
Response from developer
Hello, We sincerely apologize for the inconvenience caused. We deeply regret the issues you’ve encountered, and rest assured, we highly value your feedback and are committed to resolving this matter as quickly as possible. Regarding the issues you mentioned—being unable to generate photos and repeatedly being prompted to add credits—we recommend the following actions: Please ensure that you are logged into the correct account and double-check whether the payment was successful. If you have a payment receipt or confirmation email, kindly take a screenshot for our verification. If the issue persists, it may be caused by a technical error in the system. We will immediately report this to our technical team for further investigation. Please provide the email address you used to contact us and any relevant payment information (such as your transaction ID), so we can quickly confirm and follow up on your case. Additionally, we kindly ask you to contact our customer support team again via email and include "Urgent - Photo Generation Issue" in the subject line. We will prioritize your case and do our utmost to resolve the issue. We sincerely apologize once again for the inconvenience caused. We will get back to you with a solution as soon as possible. Thank you for your patience and understanding! We hope that URCool can continue to bring you an enjoyable experience. Wishing you a wonderful day! 😊 The URCool Support Team
Crashes
Response from developer
Hello, thank you for your feedback. We have addressed the crash issue you mentioned. Please update the URCool app to version 1.7.8 or later to resolve this problem and enhance your experience. If you continue to encounter any issues after the update, please feel free to contact us. We greatly appreciate your patience and support!
This the worst app in the history
Response from developer
Hello, thank you very much for your feedback on URCool. We are very sorry to hear about the difficulties you are facing. To better assist you in resolving this issue, could you please provide more detailed information, such as the specific problem or error message you encountered? Our technical support team will contact you as soon as possible to offer assistance. Additionally, regarding the refund issue, please submit your request through our customer contact channels, and we will process it based on the specific situation. Thank you for your understanding and support!
No.
Response from developer
Hello, we apologize for the unpleasant experience you had. We value your feedback and would like to resolve the issue for you. Please provide proof of purchase and detailed information about the error you encountered, and our technical team will investigate and address the problem as soon as possible. If you require a refund, please contact our customer support team, and we will assist you with the process. Thank you for your understanding and support.
What’s Up
Response from developer
Thank you for using the URCool AI Photography App. We apologize for the issues you have encountered. Please note that the photos you upload significantly impact the quality of the generated images, so we recommend selecting suitable photos according to the guidelines within the app. Additionally, our application supports photo generation for different ethnicities. It is important to emphasize that we do not store users' generated result photos on our servers. If you are dissatisfied with the quality of the generated images, please contact us via email to provide feedback. We greatly value your feedback and strive to improve our services. Thank you for your understanding and support.
The worst app, the developers are robbing us
Response from developer
Hello, thank you for your feedback. Please note that the photo generation feature of URCool requires your subscription to be in an active status. If your subscription has expired or has not been activated, this might prevent you from generating photos. Please check to ensure that your subscription is activated so you can use all the features. If the issue persists after confirming the activation status, please contact our customer service team through the "Help & Feedback" section within the app. We are committed to providing you with the best assistance. Thank you for your understanding and support.
