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This app makes crypto investing easier than ever; the user experience is great, the customer support is stellar. Path is worth the time of anyone interested in cryptoReview update
Second time I’m rating this app. The first I couldn’t sign up, but now they fixed that, however, I went on and follow up on their marketing about depositing $100 and holding for a bonus and checking out how they work out their "AI-managed portfolio”. So a little more than a month in, my portfolio is still sitting around at $85 sometimes going down to 82. Their custody is with Gemini, the exchange with the highest spread, so the likelihood of making any profit is not looking good, but after receiving an email showing the transactions made: none. So their strategy is buy and hold, but somehow even though coins are back on a record now with bitcoin on 63K, my portfolio is not back on $100. Bitcoin was lower than that when I started, so, it looks like to me then or Gemini charged me fees which are not transparent on the app. Nowhere in the app says whether I’m in for the bonus or not, and I can’t withdraw instead I have at least $100. To top it off, you cannot deposit less than $100. All in all, this app is aiming for AI managed portfolio by just buying and holding and complicating deposits and withdraws, charging a lot of fees without any transparency and partnered with the biggest spread ever exchange, so it is not looking like a good options for users at all.Show lessDeveloper Response
Thank you for taking the time to share your experience. We’re grateful for your feedback and are continuously working to improve the Path experience. Our team releases updates every two weeks to address customer needs and ensure a better overall product. We’d like to clarify a couple of points for both you and anyone else reading: price fluctuations are normal in cryptocurrency portfolios. When you sign up, you’ll own 7-9 cryptocurrencies, and any changes in your portfolio’s value are primarily due to market fluctuations, not custodian fees. We've worked hard to negotiate some of the lowest fees in the industry with our custodian, Gemini. Also, Path's Managed Portfolio is overseen by our dedicated Investment team, made up of experienced professionals, not AI. We take risk management very seriously to help safeguard your investments. Thanks again for your feedback, and please know we’re committed to making improvements to enhance your experience.Get out while you can!
I am not a fan of not being able to manage your “self-directed” portfolio. So now I am in the process of withdrawing all of my funds and going back to Coinbase. The app is very buggy and support seems to be non-existent. And now I am keep getting an app error when trying to re-contact support and when I try to close my “managed portfolio”. Hopefully this app is not a scam😔Show lessDeveloper Response
Thank you for your feedback, and we apologize for the trouble you've encountered. Rest assured, all of our customers have received their funds, and our support team typically responds the same day during weekdays. If the app is giving you any issues, please reach out to us directly at support@pathcrypto.com, and we’ll assist with closing your managed portfolio or any other concerns.