Ugly
Response from developer
Hi, could you share more details about the user interface issue you experienced when opening one gate? Share with us some screen recordings and your entire setup, as well as the settings on the UA Hub Gate, so we can better understand your situation. Send them to uid.support@ui.com. Our Escalation team will get in touch with you within one business day.
HA-SATAN346
Needs a widget
Response from developer
Hi, Thanks for the suggestion. We have forwarded it to our developers and will see if it can be supported in future updates.
Good app
Response from developer
Hi, Thanks for the suggestion. We have forwarded it to our developers and will see if it can be supported in future updates.
Super buggy.
Response from developer
Hi, we apologize for the unsatisfactory experience. Could you tap on the three dots next to the Door section, and tap on the Gear icon? You should be able to see Unlock Proximity setting, try changing this setting to Medium or Far and see if this resolve the issue. If not, please contact us at uid.support@ui.com. You may share screenshots/screen recordings if available. Our escalation team will reply to you within one business day.
Unlock with phone
Response from developer
Hi, we have recently released the Mobile Tap feature for the Identity Endpoint. This feature enables you to tap your phone near the reader, which triggers a notification. By tapping on the notification, you can confirm the unlock. We are also working on optimizing this so it can be more seamless in the future. Make sure to always keep your devices, UniFi Access Application, and Identity Endpoints updated to the latest version.
Easy Access
F
Almost there
Junk
Response from developer
Hi, we apologize for the unsatisfactory experience. If you encounter any trouble setting up Verify, please contact us at uid.support@ui.com and describe the issue in detail. You may share screenshots/screen recordings if available. Our escalation team will reply to you within one business day.
