We have the Lifeline service for 2 reasons - fall detection and locating a parent when they have not come home. GPS location shown in the Lifeline app is consistently wrong. When my parents are home, the app shows them across the street or next door - not helpful to emergency personnel in case of a fall. When they are out and about, their reported location is minutes to an hour behind their actual location, and “refresh” button doesn’t change anything. I called customer service and was told *they* do have the actual location even though the app doesn’t. But customer service isn’t able to pass my concern on to whoever is in charge of app development.
We have switched to this service because insurance pays for it. We used Lively before and they had a much more useful app and excellent customer service.
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