Leave a Review Verizon Cloud
Worst interface. And no web access!
How can this be rated so high? I guess the review let from 5 years ago giving it 5 stars then complaining it doesn’t back up their phone helps to explain.
Let’s start with access. Although there are links on how to access by browser, they bring you to a page telling you to download the app. What if I’m elsewhere and just want to download a file of mine?
No worries, with the interface it’s almost impossible to locate a file anyway!
All your photos and videos get flat-filed (no directory structure) as one group, regardless of how they got onto the cloud. So backups of your computer, phone and any you manually loaded are all lumped together. And if you didn’t rename them, you’ll never find them because they’re not kept in the folder you filed them in.
And even if you did rename them, good luck finding pics from your trip to Zanzibar. You need to start at 0 (zero), scroll all the way through 9 and then start again at A. No shortcut to a specific letter? Unbelievable from a major company touting what a great service this is.
So maybe your stuff is backed up. But maybe it isn’t, since there’s no confirmation at the end of an upload. But since you’ll never find it on this ridiculous user interface , it doesn’t really matter.
Oh, and since it constantly logs you off, the automatic backups aren’t happening either.Show lessTap.Tap.Tap.
Needed to initialize account from desktop
Hopefully the iPhone Cloud app works immediately for you. If not, try suggestions below.
Installed Cloud app on iPhone 13. Opened and entered login credentials. Answered security question. Received error message “This Verizon Account doesn’t have cloud yet”, even though my account shows 2TB of cloud storage on my plan.
3 hours and 6 people later, Cloud was working from the iPhone. I don’t remember all the steps. But the key was installing the Desktop app on my Windows PC first. Then initializing the Cloud account from the desktop. Then sending myself an e-mail invite. Then opening the e-mail invite on my phone, and following the link. That eventually allowed me to get the iPhone Cloud app working. Good Luck!Show lessFolsDux
Don’t waste your time.
No wonder Verizon gave me a free upgrade on my line that included Verizon cloud storage. It doesn’t work on any of my iOS devices. The app actually doesn’t do much. Just stores a backup copy of your photos, videos, and contacts and that’s it. The app worked ok if I opened it every day. Then I didn’t use it for about a week. When I clicked on the app icon to open it to back up a few videos, it took me to my main Version account sign in page. After about a half hour trying to get to the home page of the app I had to create a whole new password. Then when I got into my Cloud account….no photos or videos or contacts were showing. Where did all the pictures and information go?
I’m supposed to have 600 GB free account . All I get when I open the app is frustration and it takes me to the upgrade page asking me to pay for a unlimited or 2TB subscription for $20 amp month. Not gonna play that game. Deleted the app.Show lesstrfdbnng$*#34
Paying for no back up on two phones for iXR
Same as the last review. We have been with Verizon since it started off that tells you anything and it continues to go up and up, and when I added more storage for both phones NOTHING is backed up, continually says no storage when I’m paying for an additional 600GB a month per phone! For loyal customers you would think you would be more appreciative and helpful. I am tired of hearing oh we can do this and we can do that for you and her YOU HAVE DONE US NO FAVORS! I am looking and deciding which provider to go with because there is nothing here for us but charge after charge. Actions speak louder than words, especially after 30 years! Thanks but no thanks! AndieAVShow lessAndieAV
Just does not work
I used this app for months and while it’s quirky it general seemed to back things up (not sure if this could really count as cloud storage as it seems like if you delete the app everything then gets deleted or it just was not backing up my things to a cloud at all?). Recently all of a sudden it just stopped completing. It would run forever and and stop. After trying several things including reinstalling the app it now shows I have nothing in the cloud but shows I’ve used 1% of storage. Also it tells me I need to pay for more storage despite have 600gb free. Verizon needs to fix this terrible service.Show lessdhoonib
Takes forever to backup & won’t do it automatically
I initially had the 600gb plan until I realized it didn’t automatically back up photos and videos . It would take 6-8 hours, with the app open and nothing else running in order to back up (an iPhone 13 Max). I read that the 600gb plan doesn’t do auto back up. So I upgraded to the 2T plan which does include auto back up. It keeps telling me to set up the cloud on my PC. It has been there for nearly a year. And when it does back up, the new photos are going there which is a good thing. I checked and it appears to have the latest updates. It is just a huge waste of time waiting for all the photos to manually upload. I’m thinking of going back to paying for iCloud and dumping Verizon Cloud if I can’t get this to work automatically. The benefit of Verizon is the PC storage. I haven’t even attempted to get that to start backing up yet.Show lessKhatgirl
Developer Response
There are many features in Verizon Cloud, and listing all of them would take way too long. If you want to learn more about Verizon Cloud and each feature we offer, please visit https://go.vzw.com/mycloud.Can’t sync manually
Edited after receiving email response from Verizon:
Verizon’s “answer” was just a mess of steps to follow that did nothing to rectify the issue. I found a workaround on my own by making a “dummy” (fake) contact in my contacts list to force a backup (since it won’t back up automatically) when solely editing a current contact. The next time I have to edit one I will erase the dummy contact thus forcing another sync. This is ridiculously unnecessary. Sorry Verizon but you are dropping the ball when it comes to this app.
Original review: Just made an important update to one of my contacts (new email address) tonight. Says my contacts are synced since 2 weeks ago. Won’t sync automatically or let me sync manually. This has been going on for months now. Reported it in app feedback section. Response said I could manually sync and showed me a picture of what to look for, but that symbol has never shown up. It’s always a green check mark. If the green check mark is there it says my contacts are synced but they’re not and won’t let me do anything. An updated contact needs to be backed up as much as a new contact. Come on Verizon - I pay you enough you ought to be able to handle this simple task. Before you ask, yes, I am running the current iOS version.Show lessDevil's Wife
Developer Response
We can help you with your contacts. Please email us at VerizonCloud@vzw.com with 22A0065 in the subject, include your mobile number and we can show you how to view/check your contacts in CloudTerrible Cloud App
This app works terribly now. I’ve had an issue for awhile with some of my videos not backing up no matter how many times I tried syncing. Now ever since the app update about 6 days ago, not even half of my pictures and videos are showing up in the cloud every time I close and open the app? Which makes me worried how glitchy this app is because I have plenty of photos/videos I don’t want to lose. There needs to be some improvements with this app because it doesn’t work well AT ALL and people shouldn’t have to be worried constantly the app isn’t going to work and they’re going to lose their stuff. If I could transfer all of my stuff to another app I 100% would, but the only reason I haven’t is because I don’t have the phone storage to download everything to my phone and move it to another cloud.Show lesshales1218
Developer Response
This issue has been reported by several other customers. Contact us at VerizonCloud@vzw.com with 22A0055 in the subject line. Include your mobile number and any screenshots you can to help us address this faster.I wish I could give it no STARS
I had never used the Verizon cloud before but I was curious about the app since the 2T storage came with the package. I cannot express how much of an absolute garbage this app. I had Verizon remote into my phone to see and test it out and they were not able to figure it out. I never been so frustrated in my life, please do not, I repeat, do not get this plans. I really don’t understand why would anyone pay for this storage service. No wonder they’re giving it for free.
8/2 they asked for an email but no response yet. Seems that all they care about is money 🤷🏽♂️Show lessBuntolasdrag
Disappointing and frustrating
This app and service from Verizon is 100% not worth the money you have to spend to use it. There are so many better and cheaper options than this service. I would like to first say the Verizon cloud does NOT back up text messages. I asked multiple people at Verizon if it would save my text messages over a few months span and every single one of them told me yes. Up until the moment I had to restore my phone, then all of a sudden it was switched to “saving text messages is not an option with the Verizon cloud”. Then made it seem like it was completely normal to lie to their customers about the service they are paying for, and as if I was out of line for expecting my messages to be there after being told they would be. Go figure.
They do save your pictures though. But be aware it takes forever to upload to the Verizon cloud and you cannot leave the app while it is uploading or it pauses. So you won’t be able to use your phone for a few days and it cannot lock so you’ll need it on the charger that whole time as well.
Honestly, choose any other app or service for this.Show lessNessa72493
