Leave a Review Verizon Cloud
Cannot backup anymore after latest update
I keep seeing ‘scanning for media, backup will start shortly’ and never starts. I changed the auto lock to never, WiFi connected, kept the app open on charge whole night and still didn’t upload single photo. I uninstalled the app, then reinstalled but still no luck. I restarted the iPhone thinking some issue there and with reboot it may clear but no luck. I contacted Verizon customer service, tech support, they told me to do the same thing as what I did and couldn’t resolve. They ended up creating ticket and I am now waiting. I am giving 1 star for obvious inconvenience and no resolution.Show lessmarsmoonearth
Slow & Stupid backup rules.
You have to keep the phone on, and stay on the app to complete the backup. Uploads take a long time... I’m on a gigabit connection with about 450mbps via WiFi, yet it takes 15-30 seconds per photo. Also it gets stuck on every 10 or so photos/videos. So changing settings, I.e.: display timeout to Never, and walking away for an hour or two isn’t as clever as one would think.
For perspective: I downloaded this app around 9-10am,,,,, it’s currently 4:10pm, and it’s backed up contacts & 350 photos and videos. No one has time to watch this thing choke up all day...Show lessaeffects
Works well, but is incredibly slow to upload
General warning - I have about 200 GB worth of pictures on my phone, and backing it up for the first time is unimaginably slow. Now 200 GB is a lot, and the app does warn you it “may take a while,” but it takes about 30 seconds a picture to upload to the Cloud the first time. And you also have to leave the phone on and the app open to upload the first time (it won’t back up if you’re doing anything else on the phone or if the phone goes off). I have now left my phone on, connected to the app untouched for 12 straight hours, and I’ve only uploaded about 250 pictures/videos.
I have normal high-speed Internet, so it’s clearly the speed of the uploads on Verizon’s side, which is seemingly old dial-up modem speed. Uploading the same amount to Apple’s servers via the iPhone’s/Apple’s cloud system takes about an hour for the same amount of data.
I wouldn’t pay for the storage, but I suppose if you’re getting it free, and you have the patience of a saint and don’t need your phone for a couple days, then it’s great!
For the 200 or so pictures that have uploaded, it seems to work well. Pictures open, there is some intelligence to the organization, and it’s easy to access via the app.
I imagine as you take pictures and it auto-backs up, it’s fine. But again, prepare for upwards of a week with the phone connected to the app doing nothing else in order to upload a couple thousand pictures for the first time.Show less4sReviewer
Developer Response
Any issue is a delicate one when it comes to backing up your precious memories. Contact us at VerizonCloud@vzw.com with ‘20A0187’ in the subject, include your number and a description of what is happening so we can start trying to resolve this.Useless for anything beyond Photos library backup
I subscribed to the Do More Unlimited 2020 plan because I thought that the 600 GB of included Verizon Cloud storage could potentially replace Dropbox for me, but I was wrong. The Verizon Cloud app can’t do anything except back up your Photos library. Why can’t I upload files from the Files app? What even is the point of a cloud storage service that you can’t use as a cloud storage service? I’ll change my mind if and when the Verizon Cloud team fixes this absurd, glaring oversight, but for now I’m very disappointed with this app. Two stars instead of one because at least it can do SOMETHING.Show lesstrixivian
Hard to recommend
When I think of a cloud storage service, I think of a nice, reliable, seamless interface. Examples: Dropbox, iCloud, OneDrive, etc. Verizon Cloud, sadly, is NOT like that. Upload interrupts when doing it from desktop, photos don’t always sync, very user un-friendly interface.
Might be worth the struggle if it happens to be a feature on a wireless plan you chose for other reasons (like me), but definitely choose one of the other services mentioned above if you’ve got real cloud needs.
UPDATE: got what is clearly a cut-and-paste developer response. Did you read my review? I’m not looking to just do backups, I want seamless cloud storage like Dropbox or iCloud... the whole app is deficient in this regard. Review downgraded from 2 stars to one.Show lessUpstate NY
My world
Thank you for not losing my pictures and I get to see my children and myself and friends oand hopefully this world clears up the problem that we’re having and we can all get together and have fun like we used to really sad never did I ever think it was gonna be like this at least I have the pictures to show how much fun we used to have going to concerts going out to eat buffets dances airplanes MexicoCruise is not worrying about catching any kind of virus laughing eating fun stuffShow lessu dont listen
Used to work, but now...
This app used to work great to back up photos and videos, but the past year or so it’s been lousy. Saying everything is updated when it’s not, being extremely slow to back up when it works. Heck, half the time it won’t show photos that are in the cloud. Sometimes it’ll show only up to 2014, or 2016, or 2019. I’ve called support and they can never figure it out. It’s a shell of its former self and has degraded to a disappointing app. And from the reviews, I am far from the only one for whom the app doesn’t work. Why email the developer, it would be a waste of time. So I downloaded Google Photos, it works much, much better.Show lessScottster718
My Verizon Account Increased My Credit Score!
Although having a Verizon account increased my credit score up to 8 points the service was not as good as some unmentioned service providers; however the iCloud was great but I thought was unnecessarily costly and should have been included in my overall account bill. And since I am giving Verizon 4 Stars for its overall service two separate lines with unlimited everything should be offered for under $100!Show lesslordprince7
I’ll tell you what’s up
I got a text from Verizon, and they have given me a free 10 day trial for Verizon iCloud, unsolicited. Then they say that no action on my part is necessary, that they will bill me $4.99 a month. Really? And, to opt out to visit this link, HUH. Where is the opt out option? Well, there isn’t one anywhere at the link! Now what? This is so infuriating to me and deceptive. I’m thinking I should just switch to a new carrier and drop Verizon for their unscrupulous business tactics.
Okay....I received a response, and Verizonicloud people are still directing me to go to their website to OPT OUT. . THERE IS STILL NO OPTION THERE TO OPT OUT OF ANYTHING ON THIS SITE. I’m planning on going to the Verizon store on Monday... a pain in the a**, and now I have to take time out of my day to make this go away....and tell them opt out for me. After this I’m going to look for another carrier....I hear PURE TALK is a new service started by a military veteran, and has great reviews.Show lessRedhead from Venus
Developer Response
We are sorry to see you go, and we thank you for your time with us. To cancel your account, follow the instructions here: https://go.vzw.com/mycloud. Your archive will only be stored for 30 days, so make sure to back up your treasured memories.Poor App
I have the exact same problem as another reviewer.... you must keep the app open either screen on for it to back up, which takes forever. Then it doesn’t back up most of your photos and docs. It is a poor design at best. I cannot believe the overall rating. It is slow and ridiculous that you’d have to keep it on your screen or it will stop loading anything. Um, this is a phone, which I do need to use more than every 12 hours while the app I pay tries to back my stuff up and then fails at that basic purpose for the app. Do not pay for this service. I’m sure there are better options out there.Show lesshobbyhd
