Leave a Review Verizon Cloud
Verizon cloud app
Spent hours talking to customer support, hours on hold, hours explaining to one person then being transferred to another next level only to be cut off and have to start all over again. The cloud app that I’ve been paying for hasn’t backed up any photos for 4 months. So much more than I will bother to write that is negative with my experience with this app. I strongly suggest that you find a more secure and reliable place to store your info than this app. I read the reviews and the first one I read from a year ago was a carbon copy of the problems I was having. Verizon obviously hasn’t corrected the problem. Good riddance! Read the reviews! They will tell you everything you need to know about this app. Don’t pay for it!Show lesstomwhatev
Davemeta2
Love the FiosTV app I own thousands of movies and tv series that I was afraid I would lose when I had to temporarily leave FIOS for a month or two after father’s death.... and it’s sooo good to go to app and scroll down through my huge list of things so quickly and easily.....hit show and hit remote to my Apple TV or Roku device or use iPhone and computer and instantly I am watching on My 55” OLED HDR 4K TV.....
And the cloud backup is as good as Apple’s Cloud System and is as user friendly....
Thanks again FIOS I look forward to returning to my ultimate package soon!Show lessdavemeta2
Disappointed
I had been with Verizon for twenty years, I had a life change and had to change services but thought All of my 3700 photos were “Safe” in the cloud plus I was paying for it. What I Didn’t Know was that they would Erase All of them after 30 days! I was told they held onto them for Six Months. You Know people don’t read the fine print and I am technically challenged. I was crushed as I was making gifts for my children and grandchildren that specifically involved these precious photos and No, I didn’t have them backed up anywhere else because I went specifically through Verizon up until that point, and my S6 did not have a SD port. I am now back with Verizon but extremely disappointed they don’t have a better system in place with information if you leave for periods of time. I will never trust them or the people who give different information againShow less*l*64
Developer Response
We always try to ensure the experience is seamless but sometimes we miss it by a little. Please send us an email at VerizonCloud@vzw.com with the subject "iOS App Store" along with the issue and your mobile number so that we can help resolve it as soon as possible.Verizon Backup of Iphpne
The exact same thing happened to me, as the reviewer on Jan. 1st I’ve tried numerous times to backup my now iPhone X to Verizon and also (because it just kept clicking on screen) I attached it via usb cable to my laptop to backup. Neither ways worked. I tried it while plugged in, and also not allowing phone to “sleep”! Nothing worked or backed up. I would have to say that it definitely doesn’t save, or backup my phones o fo for two different iPhone (previous one was iPhone 6s). I know Verizon will reply asking me to send info via email, but it will probably go in their ever accumulating email bin! Obviously if this problem was resolved it wouldn’t still be happening to me in Nov ‘19.Show lesssickofFL
Verizon Cloud Services (Back-up data on your phone(s).)
I have an iPhone 8+. With it, I receive 5GB FREE ICLOUD SERVICES. I may back up ALL: Data, Docs, Photos, Passwords, Payment Data, & a whole lot more. I’ve never lost a single “Bit” or a “Byte” of anything since my very first iPhone. That has been since 2012. ALL DATA IS ENCRYPTED, from my iPhone to my iCloud account. (I don’t need a secured connection) I get access to everything, anytime. Every backup has its own date & time. I’m able to keep whatever photos I have uploaded, and delete the rest, (except important documents, & some passwords). To date, I have used 2.6 GB of the FREE iCloud storage. Over 7 years of Backups, & Thousands of photos, FREE. This is After, my backup today, w/430 HD photos and 5 hours of compressed HD Videos. I have at least another 4 years of FREE iCloud backup and Support before I will need the $1.00/mo. For 500GB Additional storage. If you’re careful, & take a little time, and you have an iPhone of any type, there’s no need to pay out $5/mo. For any other “Cloud Storage.” -Happy w/my Apple iPhone and MacBook Air, by Disneyland, CaliforniaShow lessT.V.MAVERICK
Feed back
I am 72 years old and have been with Verizon wireless for 23 years. I feel Verizon have nothing to offer people of my age. I have an apple phone and it is getting very slow . I have had it for 5 years and can not afford a new one when you are on social security, the money is not there. I feel as though when you have been with a company that long there should be options, in stead of looking how you can make money off others as well as your seniors. One day you will see what I am talking about. I heard this in my younger years and now I am living in the truth. I Thank God for watching over all our senior. When Jesus was on the cross he said,”behold my mother”. Let’s see if this will be posted. “ I don’t think so—-“.
Diana BranhamShow lessecnpri
It does what it wants to
I was told to use this by Verizon but when you want to download there is no category to do this on iPhone
I was upset after having to erase everything and start all over with iCloud. None of these apps are easy. I didn’t realize the Verizon amp uploaded everything overnight on its own. Contacts are now in a separate place away from messages. Photos are now found when signing on with the app. Not the most ideal transfer but I did get everything. Stressful to use when one doesn’t know if it is even workingShow lessStacia59
Terrible
I have had issues with this app for the past 2 years how slow it backed up. I have called tech support many times and they cannot get it working. I deserve my 2 years of money back. I am mainly on wi-fi and I work for tech support with another company so I am well aware of how to use my phone and features. My phone is still trying to back up from the Super Bowl pictures. I am on private wi-fi the majority of the day and my device is always up to date and this app doesn’t work to my expectations. Instead of tech support saying what it should do, no one has offered to credit my account for the poor performance of this app. I deleted it and using a cheaper storage and a free app that backup immediately with no issues. If I could give 0 stars I would have because that how many photos backed up since the beginning of February and still saying backing up. It give a message: last backup April. So where are the pictures since the beginning of February??? SMHShow lessBoston4lfe
Developer Response
We always try to ensure the experience is seamless but sometimes we miss it by a little. Please send us an email at VerizonCloud@vzw.com with the subject "iOS App Store" along with the issue and your mobile number so that we can help resolve it as soon as possible.Doesn’t work on my new iPhone
I had a hardware issue on my new iPhone that required the Apple Store swapping it out for a new phone. I was able to back everything up to Verizon Cloud prior to the swap. Shortly thereafter, the backups stopped working. I finally called Verizon’s Tech Coach “service” and they tried to blame the problem on everything under the sun without looking to see if there might something with this app that needed tweaking. I can’t see any of my photos that I had previously backed up, so it’s more than an issue of available storage. (Doesn’t stop them from trying to suggest that what I really need to do is buy more storage.) They want to say it’s because iOS needs updating, not that they will say what known issues the update would address. Of course, it must be because of the wi-fi network or cell tower. Just ignore that this app continues to fail no matter where I try it.
The app is great when it works. Just don’t expect to get anything approaching intelligent support if it stops working.Show lessBruceMK
Developer Response
We always try to ensure the experience is seamless but sometimes we miss it by a little. Please send us an email at VerizonCloud@vzw.com with the subject "iOS App Store" along with the issue and your mobile number so that we can help resolve it as soon as possible.Fix app
You should be able to sign in on ANY device and access the SAME Verizon Cloud. My niece is using my old phone and I thought I could backup over 9000 pics/vids to the Verizon Cloud on that phone and access it on my new phone by inputting my username/password... WRONG! It’s now HER Verizon Cloud with all of MY priceless photos/vids!! It took me over 72 hrs to back it all up and now I can’t access any of it from my new phone! I’m paying $10/month for increased storage bc of the amount I needed for nothing now on HER phone! Which means, I’ll need to pay another $10/month on my new phone if I ever get this mess straightened up! Fix this please! What’s the point in having username/password if I can’t access it on a different device? I also sat at my local Verizon store for 2 hours for them to tell me to call Customer Service bc I cannot access the Verizon Cloud app on my new phone at all now. When I try to sign in, it won’t recognize my password and so it changes the entire My Verizon app login as well. Your apps are very confusing and I’m fairly tech savvy.Show lessSiren1021
Developer Response
We always try to ensure the experience is seamless but sometimes we miss it by a little. Please send us an email at VerizonCloud@vzw.com with the subject "iOS App Store" along with the issue and your mobile number so that we can help resolve it as soon as possible.
