Leave a Review Verizon Cloud
Verizon Cloud App
I pay for this service and I have had it for years and to this day I still can’t get my IPhone 8+ to back up with this app, it used to sit there and act like it was backing up my phone and you would have to keep the app open and not let your screen go black and I tried this so many times for hours and hours I even let it try and back up for a whole day, during this process you can’t use your phone at all or it will have to start the process all over again but after letting it back up for a whole day it never finished and when I gave up and checked on how much it was able to actually back up I was completely blown away that after 12 hours of me dedicating my phone to nothing but backing up my phone it accomplished absolutely nothing!!! Not a single file was ever added to my cloud all the stuff that I have in my cloud was from 3 or 4 phones ago so I have basically been pay for this service for years thinking that it was working this whole time when it never worked at all or at least not in years. Now all it does is crash every time you try and open it so it can’t even pretend to back up your phone now. I really hope that Verizon can fix this issue I know I can’t be the only one with this problem. Until this issue is fix I wouldn’t recommend using or purchasing any storage from this app!!!Show lessrjensen31
Developer Response
We always try to ensure the experience is seamless but sometimes we miss it by a little. Please send us an email at VerizonCloud@vzw.com with the issue and your mobile number so that we can help resolve it as soon as possible.Unethical business practice
Without my consent, Verizon enrolled me in the cloud. Then they told me I would be charged $5 a month if I don’t opt out! What’s worse was in order to opt out, I was forced to download this app. Once I did that, it wasn’t obvious / easy to opt out. Thankfully I am fairly well-versed with computers - what about my elderly parents or other folks who struggle with smart phones?! The didn’t use the wording “opt out”, so I have to trust that deleting my account is the same as opting out and prevents the $5 monthly charge.
UNETHICAL BUSINESS PRACTICE to enroll someone in a program without consent, force them to download an app to get out of the program, then make it difficult to find the way to opt out. Verizon must have known what they were doing and should be ashamed.Show lessLeavitt78
Video content not uploading, horrible app for backing up
I thought I would give this app a try, since I get 500GB of storage free with my above unlimited plan. I uploaded a short video clip as a test, to make sure it worked. However I have spent the last month off and on trying to upload some HD videos I took on my phone, and the app refuses to complete the backup process, only getting to about 6% before stopping for seemingly no reason. this occurs even on a decently fast 20 megabits upload internet line! I also tried uploading 144 audio files from my computer, and though most of them made it, there were 4 Random files in that upload, that for whatever reason were never able to upload. This is not what I would call a reliable app for backing up anything, except for perhaps smaller files such as audio, but even then you may or may not successfully get your files uploaded. That’s not how any app that claims to back up content should work. What is going on here?Show lessKD6Cae
All my precious memories gone...
I’ve had my photos backed up to Verizon Cloud for YEARS. I had 5gb worth of pictures in my cloud and I accessed them whenever I wanted. Recently, my beloved dog became ill and we decided it would be best to put him down... which is the worst decision I’ve ever had to make. I wanted to create a memorial piece for him with all the photos I have of him, and a majority of them were on my Verizon Cloud. So imagine my surprise when I went on there to retrieve them and they were all gone, just like that. I wasn’t notified not even once that my pictures would be deleted unless I upgraded to a “paid” version of the cloud. Never pegged Verizon for a company that cares more about profit than their customer’s precious memories but I was wrong. Guess who won’t be a Verizon customer for much longer; this is definitely a deal breaker.Show lessShcbjsjdcc
Basically useless
You can select any contact that has been backed up, but you cannot delete them from your backed up file. Plus I used this app to move contacts from my wife’s old phone to her new phone, it doubled many of them, and merged randomly phone numbers, addresses and names. My daughters texts were showing up as someone else entirely, amazingly her phone number had merged into someone else’s contact info (this happened in many places with random peoples info).
I wanted to delete my contacts entirely in the back up file and start fresh, but that is impossible.
Basically... I just deleted this App. Verizon... you blew it on this one. Horrible App would rate -stars if I could.Show lessOCK1234
Slow
While uploading pictures and videos is quick, the ability to view videos and pictures is lacking. When viewing pictures it takes several minutes for the picture quality to reach its original clarity. Sometimes pictures will never become clear and will stay fuzzy and won’t download back onto the phone’s albums. Videos take 10 minutes or more to fully buffer and be viewed. I like the ability to purchase printed pictures directly from the app, but when doing so, the pictures do not load by date, so you have to sift through thousands of unorganized pictures. And, if you want to use a different photo printing service, you have to re-download all the pictures you want to print back onto your phone. Extremely cumbersome. I do not like this app and wish I would have stored my pictures elsewhere for easy access to view and print.Show lessedasaro
Lost Contacts - Disappointed
After activating the 30-day trial version it moved 520 contacts to the Verizon Cloud. After transferring my information to another phone I was updating contacts in my contacts. When I went to the cloud it removed the 520 contacts that were there and put the 71 contacts I was updating in their place. What is up with that? So anytime I add a contact and update the cloud will it delete my other contacts and only save the new one? Is there a way I can retrieve the ones that “floated” away? The lady at the Verizon store didn’t know much about the cloud. Thanks- CarlShow lessChefDocCJ
Thinking changing carrier:(
Verizon went from a very functional contact backup to verizon cloud. OK. With Verizon cloud came 25gb of storage for contacts and photos and I think music. Ok.
Now The most expensive carrier in the cell phone community has decided that they will not be offering the paltry 25gb for free anymore. They will go back to the backing up of contacts(kinda obligatory for a cell phone company) but if you want cloud backup of pics and the like they have available subscriptions available starting at 1TB.
Their unlimited data plan was disappointing and now this. I don’t know what they are thinking. But nickel and diming their customers is just not the way toward retention
The above is an update
I back up my pictures in Flikr or google photos. That is what they are designed to do.
What I DONT understand is why this phone back up app does not properly back up contacts (I have multiples of almost every contact in my list. At least give us a way of understanding where all the duplicates are coming from) or the messages and voicemail that are specifically a function of the phone. I cannot figure out why everybody ignores the back up of messages and voicemails. If it is on my phone I should be able to back it up to the cloud and I should have the ability to access this information.Show lessDonnaCY
Do Not Waste Your Time!
If I could give 0 I would!!!!! I have paid for and had This App since it was first developed but over the past three years for me personally it has lost my trust! I lost my pics three to four times and when asking for assistance I got no help to retrieve them they were permanently gone! It changes my plan without me knowing I just had this happen to me again when I called she said Jan 31, but there are no notes and she couldn't tell me why it happened! I don't trust it at all!!!! I lost the pics of my grandmama and me who now has passed because I trusted this app and it failed me no I have no memories of me and my grandma! I hate this app!!! Better realizability and retrieval is needed when this app deletes all your stuff and set up a new profile even if it takes u a while to nice it's gone bc that's what happened to me I didn't know how long it had been missing either way it's not my fault!!! I'm so over paying for a service that doesn't hold up to its standards!Show lesssoamazin
Developer Response
Hi, We're sorry that your cloud app is experiencing some problems. Please email us at VerizonCloud@VerizonWireless.com with more information about your account and device so we may assist you further if you are still experiencing issues!Not sure about this app
I’m having the same issue as Kerry. Verizon keeps saying one minute then two minutes than four minutes then four hours and then back down to 17 minutes etc. And you have to keep the app open for it to continue downloading. I have other stuff that I can be doing so I try this during the night while I am asleep and when I wake up eight hours later it is still downloading or saying it is. I just use Google drive now but now it keeps asking me through text to upgrade. Upgrade to what? My phone bill is already well over $200 a month with Verizon. They have great customer service but I am truly not sure what is going on with this app and if my pictures are saved or not!Show lessWendyBurkett
