Verizon Cloud User Reviews

Verizon Cloud

Verizon Wireless

Productivity

Photo & Video

Reviews Summary

Positive highlights

📦

This app hasStores a backup copy of photos, videos, and contacts

🔒

This app hasProvides a secure way to store personal data

💻

This app hasAllows backup from desktop app as well

🗓️

This app hasKeeps a history of backed up data

Negative highlights

⏱️

This app hasExtremely slow upload speeds, takes hours/days to complete first backup

🔌

This app hasRequires phone to be on and app to be open during backup, can't be used in the background

🤔

This app hasConfusing and inconsistent backup process, sometimes doesn't back up all data

🔍

This app hasDifficult to access and manage backed up data, no seamless cloud storage experience

💰

This app hasExpensive subscription plans, not worth the cost for the limited functionality

🤯

This app hasUnreliable, many users report losing data or being unable to access it

🤖

This app hasPoor customer support, unable to resolve issues

Top reviews

Leave a Review Verizon Cloud

Photos and shut down on phone and wont let me open on computer
I lost all my photos on the app because the she cancelled my cloud. I asked about extra storage for my 5c iPhone but she said I had the max. And she deleted the photos and videos but keep my contacts. Thanks to .Jesse and Hannah I have my pictures back but I still can't get on to cloud on my desktop and on my phone it goes on and immediately shuts off. Very disgusted.
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Anthony71914
7 years ago
The worst ever!!!!! 😡
UPDATE: 2 week’s later, it still keeps saying that it’s backed up, but activate the app to finish. When I go into the app it does the jumping around - 3 minutes, 25 minutes, 17 minutes, 74 minutes! Got a note from the developers asking what device I’m using - what do you think Genius? I’m in the iPhone App Store, hmm? Could it be a Google Pixel I’m working with? I give up. Verizon has lost all their former glory. Used to be they were the best customer service And the best cell service around, but they got a fat head, they are now worse than circa 2005 AT&T! Can’t wait till this contract expires and I might go before that anyway.
After 4 hours during which it kept saying 4 minutes left, and counting down to 1 min. Only to bounce back to 4 then 21, then back down, and then it said 43 minutes!!! What the?!? I finally had to cancel because I need to do other things. Why does it take so long? Why after 4 hours is it still not backed up?!? It’s less than 3 gigs for Pete’s sake! And why does it take half an hour to estimate the time it will take to only say like 4 minutes and then take another 4 HOURS to still not finish? Plus it seems to stop unless you keep your phone “awake”. This is the worst. It’s torture.
Plus you can’t set it to back up, you have to do it manually! Was it written back in 1980 for a desktop and not really updated?
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KerryOK5
7 years ago
Developer Response
Hi, We're sorry that your cloud app is experiencing some problems. Please email us at VerizonCloud@VerizonWireless.com with more information about your account and device so we may assist you further if you are still experiencing issues!
Hope you're happy because I'm not
**update
It only took me over an hour to get everything back BUT I HAVE ALL MY PICTURES BACK. If you're unable to log in using your email/username you can log in using your phone number.

The app refused to backup my most current photos so I uninstalled it and downloaded it again and now it's refusing to let me sign in with my previous information on the app and online. I lost photos of deceased family members because of this. Everyone, do yourself a favor and get a flash drive or something more reliable.
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rattrash
7 years ago