Leave a Review Nusuk | نسك
Not receiving SMS
GCC resident here, the app wouldn’t let me continue to sign up without verifying my phone number but it never sends the verification code! I tried two different phone numbers from two different GCC countries over the course of 3 days and haven’t received a single text message with a verification phone. I can’t reserve my umrah now! Please fix this bug. Other than that, I love the fact that Saudi Arabia is utilizing technology to make Umrah more convenient, thank you for all the great initiatives.Show lessMr_przdnt
Developer Response
Thank you for contacting us, to help you in the best way possible could you please provide us with more details about the issue by contacting us on 920002814 for international calls (the country code is: +966) or 1966 for the local calls, or the following channels: X Platform: @MOHU_Care Facebook: MOHUCare Via email: care@haj.gov.sa Best regards,Worst app ever
The rawdah booking doesn’t work. It crashes constantly and doesn’t let me book. Worst app ever. No other alternativeHadiaK
Developer Response
Thank you for contacting us, to help you in the best way possible could you please provide us with more details about the issue by contacting us on 920002814 for international calls (the country code is: +966) or 1966 for the local calls, or the following channels: X Platform: @MOHU_Care Facebook: MOHUCare Via email: care@haj.gov.sa Best regards,Great app but need improvement
This is a great app especially the Qibla is excellent. Could you integrate other features, particularly Quran and prayer time and AdhanOusmanH
Developer Response
Thank you for your positive feedback! Your contentment is our top priority. We'll continue working hard to provide you with the best experience possible. Stay tuned for more updates and features!Any create account
Can’t create an Account. Stuck in password screen. I’ve done all the steps, followed all the instructions and still will even create the account. Strange.ShaheedL
Developer Response
Thank you for contacting us, to help you in the best way possible could you please provide us with more details about the issue by contacting us on 920002814 for international calls (the country code is: +966) or 1966 for the local calls, or the following channels: X Platform: @MOHU_Care Facebook: MOHUCare Via email: care@haj.gov.sa Best regards,Faulty and poor QA
This application needs many spot checks and it is poorly built.
Either a lack of funding or skill set, this app has failed me many times and caused many headaches.
I’m happy to offer my services to built out the backend and web/mobile interface, if so please give me the correct email to send my resume.Show lessLivingglitcher
Developer Response
Thank you for contacting us, to help you in the best way possible could you please provide us with more details about the issue by contacting us on 920002814 for international calls (the country code is: +966) or 1966 for the local calls, or the following channels: X Platform: @MOHU_Care Facebook: MOHUCare Via email: care@haj.gov.sa Best regards,Scammed for Rawdah Appointment
Got an appointment for Rawdah but they are having people pray behind the actual area. Spent thousands, came here from the USA can’t book for another year. Lookup a map before you go! Other issues app just shows blank when there are no appointmentsimran4535
Developer Response
Thank you for contacting us, to help you in the best way possible could you please provide us with more details about the issue by contacting us on 920002814 for international calls (the country code is: +966) or 1966 for the local calls, or the following channels: X Platform: @MOHU_Care Facebook: MOHUCare Via email: care@haj.gov.sa Best regards,Can’t verify email
Get error code upon entering 4 digit code. I cannot verify my account using email it does not accept the verification code I have tried multiple times and multiple emails. It says in the screenshot below the data could not be read because it is not in the correct formal. But I simply entered the 4 digits from the email I received. Please help!
I sent an email as well. ThanksShow lessMA78612
Developer Response
Thank you for contacting us, to help you in the best way possible could you please provide us with more details about the issue by contacting us on 920002814 for international calls (the country code is: +966) or 1966 for the local calls, or the following channels: X Platform: @MOHU_Care Facebook: MOHUCare Via email: care@haj.gov.sa Best regards,Great app for reservations
May Allah bless you. AmeenSazharhasan
Developer Response
Thank you for your positive feedback! Your contentment is our top priority. We'll continue working hard to provide you with the best experience possible. Stay tuned for more updates and features!No automatic update
What in the world brother or sister you cannot auto update this app. Why do we have to go to App Store every month?
When do you release Rawda so we know when we can look. Randomly on Monday there are only 2 days for 5days later but no availability for 1 month later. Please make our Umrah and Hajj more convenient and easier-not a hassle.Show lessTexan1983
Developer Response
Thank you for contacting us, to help you in the best way possible could you please provide us with more details about the issue by contacting us on 920002814 for international calls (the country code is: +966) or 1966 for the local calls, or the following channels: X Platform: @MOHU_Care Facebook: MOHUCare Via email: care@haj.gov.sa Best regards,Nightmare app
No customer service! Not meant for Uneducated. It keeps updating. Even valid permit gets rejected at check point. So they cancel your appointment without you knowing. Never experienced such service by any app. Try buying train ticket from abroad and you would wish you can slit your wrist. It won’t accept foreign credit card but it won’t bother telling you that. I had to ask some one local to buy my train ticket. Price kept Gng up as I was delayed making pmt. From 270sr when I first looked to 800sr when I tried to check at the kiosk upon landing. Unreal!Show lesskashif A
Developer Response
Thank you for contacting us, to help you in the best way possible could you please provide us with more details about the issue by contacting us on 920002814 for international calls (the country code is: +966) or 1966 for the local calls, or the following channels: X Platform: @MOHU_Care Facebook: MOHUCare Via email: care@haj.gov.sa Best regards,
