The new app is absolutely useless.
Not sure why they “upgraded” to an app that is absolutely useless.
Used closeKinit over a year absolutely loved my provider. I ended up in the ER and the new app came out. They are still my PCP. But when I scheduled none of my messages seems to go to someone in the week I had to wait for an appointment to get medications to help with some side affects of the meds I was on.
When you schedule you can’t see the time in the new app. You can’t see the appointment at all they sent me in an email link.
Then the PCP sent me to a specialist, because I have a borderline emergency situation, and they didn’t write a proper referral. And when I messaged, it no longer goes to your provider. And I was told to “figure that out with your insurance.”
Seriously? So I am probably gonna have to switch PCP’s yet again, during a health crisis, because their app is useless and there is no way to contact a provider or a person who knows the absolute basics of healthcare?
So friggin annoying.
Used closeKinit over a year absolutely loved my provider. I ended up in the ER and the new app came out. They are still my PCP. But when I scheduled none of my messages seems to go to someone in the week I had to wait for an appointment to get medications to help with some side affects of the meds I was on.
When you schedule you can’t see the time in the new app. You can’t see the appointment at all they sent me in an email link.
Then the PCP sent me to a specialist, because I have a borderline emergency situation, and they didn’t write a proper referral. And when I messaged, it no longer goes to your provider. And I was told to “figure that out with your insurance.”
Seriously? So I am probably gonna have to switch PCP’s yet again, during a health crisis, because their app is useless and there is no way to contact a provider or a person who knows the absolute basics of healthcare?
So friggin annoying.
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Notifications
I just downloaded this updated app. You cannot turn on notifications as the app doesn’t even show up under installed apps under your iPhones setting <notifications <CloseKnit app should appear on the list but it’s MIA!!! I have missed messages and appointments because there is absolutely no sound/vibration/alert message nothing to activate to remind you or alert you like every other app has to pick how you’re notified! PLEASE FIX THIS. Yes I have tried to delete and reinstall.. does nothing!
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Horrible
Horrible app and company, it does not work half the time. Then when it does work you can’t add photos. They tell you your appointment is ready before the doctor even joins the call, then you sit and wait for over an hour for someone that never shows up. Lastly, when you call to cancel the appointment where no one shows up, they can’t even do that. So you’re better off getting an in person appointment.
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