Momcozy User Reviews

Momcozy

Hong Kong Lute Technology Co., Limited

Utilities

Lifestyle

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Can’t even create account

When I click confirm in my email nothing happens and I can’t login or create an account

Lauren00070

16 days ago

Response from developer

Hello dear customer, We are sorry that you have encounter account create issue. Now we only support Gmail and Outlook email, please kindly check your email address again. Also, you could check that if the activation email is on the spam. If the problem persists, you could feel free to contact our support team through support@momcozy.com. Thank you for your understanding. Wish you all the best. Warm regards from the Momcozy Support Team!

Made me think my supply was tanking overnight

After the new firmware update any time I run a session like milk boost, every time it goes from one part to the next the vacuum level resets to zero. I wasn’t noticing since I am doing other things while pumping. And I was getting 1/3 of the milk id normally get. Now I have to keep the app open so I can pay attention to where in the session I am and manually turn the suction back up every few minutes.

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Danifacetastic

2 months ago

Response from developer

Hello dear customer, we apologize that you did not have a pleasant expression when using our APP. Please don't worry, we will offer a solution for you, please try the troubleshooting below: After downloading the latest version of the APP, it supports editing every session level of the customized rhythm mode, so if you have any issues, please check every level you set on the customized rhythm mode first to see if the issue can be solved. If the problem still happens, please contact us through support@momcozy.com; we will try our best to help. Thank you again for your understanding. Wish you all the best. Warm regards from the Momcozy Support Team!

Needs improvement

This app has a lot of potential to be useful and easy but it falls short. It often times out and has a difficult time connecting to the pumps, even when Bluetooth is on.

amanda.lili

3 months ago

Response from developer

Hello dear customer, thank you for your support of our product. Regarding the connecting issue you encountered, please confirm that the pump has been turned on already and that the distance between the pump and your phone is within ten meters. If the problem persists, please contact us through support@momcozy.com, providing your phone model, device version number, App version number, and record a video showing the issue. Our support team will check the problem for you, please don't worry. Wish you all the best. Warm regards from the Momcozy Support Team!

Mode Change

It won’t let you change modes after connecting them to run together. I have to restart the app and start one side then sync. I didn’t have this problem before. Please fix as it’s super annoying.

Dragonator420

3 months ago

Response from developer

Hello dear customer, we sincerely apologize for the trouble caused to you and we are willing to solve the issue for you. To better help locating the problem, please kindly contact us through support@momcozy.com, proving your phone model, device version number, App version number and record a video showing the issue. After receiving your contact, our support team will offer a solution for you, please don't worry. Thank you again for your cooperation. Best regards from the Momcozy Support Team

Can’t start pumps from the app

There’s no way to start my M9 pumps from the app, instead I have to start them on the pumps themselves before I can gain app control. Also there should be an option to start both pumps at the same time from the beginning instead of starting them separately and then linking for those who only double pump.

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SM1390

3 months ago

Response from developer

Hello dear customer, thank you for your feedback. We are sorry that only when both the app and the pump turn on, will the data be uploaded to the app so that you can choose the mode. But if you want to control two pumps at the same time, the App has the bilateral control option, once it has been turned on, you can control double pumps on the App. If you have any other issues, please feel free to contact us through support@momcozy.com and we are glad to help. Wish you all the best. Warm regards from the Momcozy Support Team!

Terrible and I haven’t even opened it

You can’t get into the app until you create an account, but it won’t send me the verification email to activate my account. So I don’t have a lot of hope that the app is going to work well once I do get into it. I’m disappointed.

lindy1223344556

3 months ago

Response from developer

Hello, dear customer. We apologize for the inconvenience caused. For the issue of the verification email, please try the troubleshooting below: 1. Please use Gmail email or Outlook email to register since other kinds of email may not receive the verification email; 2. Please also check your spam. If the problem persists, please contact us through support@momcozy.com and our support team will help. Thank you for your understanding. Best regards from the Momcozy Support Team

Can’t retrieve past pump data

I don’t see the point in recording your pump data if it goes away at the start of the next month. I got this pump because it had an app you can record the amounts you’ve pumped. I had mastitis shortly after my daughter was born and I wanted to record and track how much I was able to pump to catch if I was getting it again. I reached out to the company to ask how to look at the previous months pump data and they said that information isn’t available. It’s so ridiculous to pay so much money for a pump when the app that connects to it is inherently flawed and useless. Not only that, but the pump starts off with the last setting you used so if you aren’t careful, it can be incredibly painful.

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Fredddah25

3 months ago

Response from developer

Hello, dear customer. We are so sorry for the confusion. Once you finish pumping, all the pump data will be saved in the app's background. To make the page simpler, the system will only show the data for one month recently, but don't worry—this issue will be fixed in the next version of our app. Once you update the latest app, the pump data can be checked by choosing the month. Thank you so much for your understanding. Best regards from the Momcozy Support Team

N!pple torture

If any of the developers had used this pump/app, they never would've released the app. To have the pump turn on at the last setting of the last session is asinine and insanely painful at the start of the next/every session. This isn't a bug that needs to be fixed, it's something that should never have made it past pre-release testing. I've ended up with bl00dy milk every time I've used this awful pump. Back to the Willow for me.

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AnnaVT

4 months ago

Response from developer

Hello dear customer, thank you so much for your wonderful suggestion! We're excited to share that we've passed your feedback to our team, and they are working on updating the multi-level memory function, which will be ready in October. Once it's available, you can update your app and enjoy the new features! We truly appreciate your understanding and your valuable suggestions mean the world to us. We hope you'll keep an eye out for the updates, as we are committed to providing you with an even better product! Warm regards from the Momcozy Support Team!

Room for Improvement

I enjoy using the app when I pump using my Mobile M9, however, there are definitely syncing issues. I can’t select the mode I want to use BEFORE turning my pump on. Both pumps don’t start at the same time. I cannot pause from the app. If I pause from the pump, it’s starts my pumping session over.

gwendojo

4 months ago

Response from developer

Hello dear customer, thank you for enjoying using our app. For the issues you mentioned, we would like to share more information with you. 1. Only when both the app and the pump turn on, will the data be uploaded to the app so that you can choose the mode. 2. After turning on the bilateral control function, there is a certain time difference in the transmission of APP commands to the two breast pumps, which can lead to a time difference in the working process of the breast pumps. Our R&D department is trying to optimize the problem you mentioned. 3. If you want to pause the pumping process, you could pause through the app or the pump, in normal cases, it will not restart, if the problem persists, please kindly record a video and send it to support@momcozy.com, and our support team will check it for you. Thank you for your understanding. Best regards from Momcozy Support Team

App and Product are terrible

In the app, every time I select a motor to view its progress it resets the pattern or customized series. In order to utilize a pattern I have to set it up and set separate timer to get the full pattern.

Rattata At Heart

4 months ago

Response from developer

Hello dear customer, we apologize for the inconvenience caused, there will be two possibilities for this situation: 1. When using the app, the mode running time will start from the beginning if you switch the mode to the customized rhythm. 2. When using customized rhythm, the selected six gears will be replaced by the last selected gear. Our team will try to improve these issues to make the app more convenient. Thank you for being so understanding. Best regards from Momcozy Support Team