Leave a Review AirHub eSIM Call & Data Plans
Don’t
I know the low price is tempting, but this doesn’t work. Just don’t.
I bought 30 days of service for Mexico and the US. It never worked in Mexico. Two weeks later, when I was back in the US, the sim stopped working.
The app is terrible. I gave up trying to solve it because I didn’t want to waste time on this during my vacation.
Do yourself a favour and don’t use them. Pay a little bit more elsewhere.Show lessbu_bull
Developer Response
Dear Customer, We sincerely apologize for the frustrating experience you’ve had with our service. Your feedback is invaluable, and we're sorry the eSIM didn’t meet your expectations in Mexico and the US. We understand how important reliable service is during your travels. If you'd like, we can investigate the issue further or discuss potential compensation for which we just need your order ID. Thank you for bringing this to our attention.Can’t enter OTP code…
To set an account the code is being sent to your email, once you enter - it got stack in the same screen and there is no way to submit … iOS so, no goXsw2005qw
Developer Response
Hi, I’m sorry to hear about the issue you're experiencing while setting up your account. It sounds frustrating to get stuck on the same screen. We recommend trying the following steps: 1. Ensure that you have the latest version of the app installed. 2. Double-check your internet connection, as a weak signal could cause delays. 3. Try closing and reopening the app to reset it. If the issue persists, please reach out to our support@airhubapp.com and we’ll guide you through the process or troubleshoot the problem for you. You can also use our website. Thank you for your patience, and we’ll get this resolved as quickly as possible!Can’t even register
Awful interface- when inputting the OTP there’s no option for “done” so you’re just stuck there after inputting the number and can’t press next- the dial pad is blocking it. So dumb wasted my timeCassWildB
👍
Pretty good so farBon_Torres
Developer Response
Hi, I'm glad to hear things are going well so far! If you need assistance or have questions, feel free to reach out.Stay away
Not what you expect. The experience should be instantaneous or few minutes. But not much infor on app, response slow. Please improve experience for the customers.Nitesh Davis
Yep, just a rip off. Don’t waste your money
Bought the European unlimited esim. Traveled from one country to the next and the esim got shut off.
Customer support said I connected to a network that cause the esim to be cancelled. This happened automatically, so I had nothing to do with it. This wasn’t mentioned anywhere when signing up.
Typical gotcha event so they can take your money without providing the service.Show lessbucho1999
Developer Response
Dear Bucho, I'm sorry to hear about the issues you encountered with your eSIM. Region-specific eSIMs only work in that area's coverage. To investigate this further, could you please provide your order ID to our email support@airhubapp.com? We want to review this matter and address your concerns and also see if we can help you with a refund. Thank you for your patience.What is awful company
You buy their product for not to work or for them to say that there was some issue and then on top of that no responses for fixes or refunds even though it says a 30 day moneyback guarantee. On the website. There was any company that should be investigated it would definitely be this one. Total scam going on!Show lessBought 2 and only 1 worked
I bought 2 eSIM for my family trip to Turkey. However, only one worked. I wrote the customer service many times but got no reply. Very disappointed.1000bells
Developer Response
I’m very sorry to hear about the trouble you’ve experienced with your eSIM and the lack of response from our customer service team. I understand how frustrating this must be, especially when preparing for a family trip. To help resolve this issue, could you please provide me with your order ID? I will take this information to our team to investigate the problem further and see if we can offer you a refund or find another suitable solution.Total scam
Do not purchase an e sim with air hub it’s a total scam!Ffsdgihxsvhdsvgjjx
AVOID THIS ESIM ! Horrible experiences
If I could give 0 starts I would, My esim stopped working randomly every single day leaving me stranded in a foreign country multiple times through my trip. Customer service is horrible and they don’t care about people ! AVOID THIS ESIM, you will regret your decision after purchasing ! I gave them 2 chances and was let down each timeShow lessJoaoRico
Developer Response
I’m very sorry to hear about the trouble you’ve experienced with your eSIM and the lack of response from our customer service team. Can you please provide the order ID of your eSIM? So that I can send it to my team for investigating further and see if we can offer you a refund or find another solution to this problem. Thank you for your patience, and I apologize again for the inconvenience.
