Leave a Review AirHub eSIM Call & Data Plans
It is indeed a scam
Total waste of 90$, eSIM stopped working after two days. No way to get help to fix it. We were driving around the US lost with no map. I had to give up and go with a different provider. Don’t use this service!!Ray19455
AVOID AT ALL COSTS
This esim provider is a fraud. It blocked my service without any notification. After numerous emails they said I over used the calls but I could find no evidence and they provided none. Customer service is an excuse machine that just says , sorry NO. Without any evidence and NO ATTEMP TO RESOLVE THE PROBLEM.
They take your money and delivered nothing.Show lessVinrouge70
It’s a Scam!
I had high hopes for Airhub when I purchased a 30-day plan, but my experience has been nothing short of terrible. My SIM card stopped working after just 10 days, leaving me without service for the remaining 20 days of my plan.
To make matters worse, their customer support is abysmal. Despite multiple attempts to reach out for help, I received no satisfactory response or resolution. It's incredibly frustrating to pay for a service that fails to deliver and offers no support when things go wrong.
I would not recommend Airhub to anyone. The worst service and customer support I've ever encountered. Save yourself the trouble and look for a more reliable provider.Show lessavtar02
App not working
The price was good but app is never working, always frozen and in the app you can’t see how much data you have used or leftI am very angry!!!
Developer Response
Thank you for the feedback! I am really sorry for the issue you faced in the app I hope you have updated to the latest version of the app. I will definitely report this to my team aswell. So, that we can solve the issue in the app. Meanwhile, you can also use our website.Worst eSIM ever
It is highly unrecommended, the eSIM doesn’t work most of the timeameer AlDroubi
Developer Response
I am really sorry for the trouble you faced with the eSIM. Can you please provide me your Order ID? So that I can send it to my team for further investigation to find out the reason that why this happend and also come up with a better solution or see if we can get you a refund for the eSIM card.Scam
Doesn’t work. No data with all bars showing. 3G by the way. Customer service templates don’t work. Unreachable. Scam alert 😤Todooer
Developer Response
We are sorry to hear this from you. Not getting high speed data would have been irritating for you surely. This is not the standard we uphold. I can understand this would have been frustating for you. Can you please provide me your Order ID? So that I can send it further to my team for investigation and see if we can provide you a refund or come up with an even better solution.Scam
Literally doesn’t work, and no customer service.jadmroue
Substandard and shameful costumer service.
TLDR; Do purchase this unless your phone is unlocked.
They have a great and exciting website, which seemingly offers wonderful plans for so many countries. Nowhere in any of the very detailed plan descriptions is there any mention of the most fundamental and important thing: your phone needs to be unlocked. Since this applies to very few people, they simply neglect to mention it. It is only mentioned as one of three little boxes you check at the very last part of the checkout process. Most people would consider these little checkboxes to be boilerplate agreements and not even carefully read them. It is on me that I did not thoroughly check out what was listed in those boxes. But they absolutely refused to issue me a refund even though I had bought the service in good faith and simply made a mistake. The requirement for an locked phone should be everywhere in bold letters. They should be ashamed of themselves, this seems to be an obvious ploy to carry out theft by credit card. I will never buy or recommend Airhub to anyone.Show lessBrownjulius
Developer Response
Dear Brown, Thank you for your feedback. We sincerely apologize for the confusion and frustration you experienced regarding the requirement for an unlocked phone. We understand how important this information is and regret that it wasn't made more prominent during your purchase process. Your feedback will be shared with our team to improve the clarity of our product descriptions and ensure that critical details like this are more visible. We’re sorry that this led to a disappointing experience and appreciate you bringing it to our attention. Can you also provide your Order ID? So that I just send it to my team and see if we can get you a refund or maybe come up with a better solution. Feel free to reach out to us whenever you have any questions or need any assistance.Rubbish
Don’t bother.
Didn’t work in England. I was giving conflicting information from original email by support team. Then conflicting info from two members of the support team.
Asked for refund. No refund just driven in circles by Kumar, Loky, Parto and Carlton Ramsey.
Give me my money back.SmJo19
Poor service
Couldn’t get my e-sim to work. No help documentation. No support from their chat service. Had to go to T-Mobile instead.
Also cannot unsubscribe from their emails now!Dave from Van
