Leave a Review AirHub eSIM Call & Data Plans
A joke
Almost seems like a spam app. Has almost no functionality and then freezes.Krisw69
Never buy a eSIM from Airhub // COMPLETE SCAM
I bought an eSim for my 21 day vacation, it was a 30gb data plan. 4 days in my vacation and after using only 3.5gb the eSim stopped working out of nowhere. I sent an email to customer service, a message on their app and I tried to contact them any way possible. They take more than 24h hours sometimes 48 hours to answer back to their email. I even answered back to one of their emails 2 mins after they sent one to me and they took 24+ hours to answer back. After 5 days of waiting for them to fix the issue I had to buy another eSim from another company because I needed data to travel. They never figured out the issue and they never want to give me a refund. This was the worst customer service I ever experience! The eSim from AirHub didn't worked for the rest of the trip. NEVER BUY A eSIM FROM AIRHUB!! This is a scam!Show lessHockeybocaj19
Total Scam
Bought an eSIM for 30 bucks and it didn’t work. Customer service couldn’t make the slightest effort to help fix the issueDisgusting panda app
Developer Response
Dear customer, I'm sorry to hear about your experience. We apologize for the inconvenience and for not meeting your expectations with our customer service. I'd like to help resolve this for you. If you could provide your Order ID so that I will send it to my team and see if we can provide you refund or come up with a better solution. Feel free to reach out to us whenever you need any assistance or have any questions.Buggy website and no in app payment
I used nomad and Airalo before, and though this advertises lower prices, I did not buy due to several issues. 1. The Airalo.com website is super buggy and can’t even reliably show a sorted list of esims for each country. Just go try it. If they can’t do the very basics, I don’t trust them. 2. iPhone app is slightly better showing list but still has basic issues like country list showing USA sims ‘from$72’ when the list shows $5 esims. 3. No Apple Pay, just credit card or PayPal. So, nope. If the prices are well below the low cost competition, something is wrong. I would worry about my data and payment info.Show lessvan-ca
I finally got it in my phone
Man, what a hassle to get it in the phone.
This company and others have the same issues.
Should be called install app first then activate when you get to the destination.
Simple English and logic. And I think all online are AI as there is. No personality!Samurai Shonan
Developer Response
Dear Samurai, Thank you for your feedback. We understand how frustrating it can be to set up, and we appreciate your suggestions on simplifying the process. We're always looking for ways to improve, and your input helps us do that. I hope you contacted to our customer support. If not you can contact support@airhubapp.com. Alternatively, you can also give me your Order ID. So that I give it to my team. Feel free to contact us whenever you need assistance or have any questions. Once again sorry for all the inconveniences.STAY AWAY!!!
Horrible to deal with. Ordered an esim for Europe and the code came 2 days later. When it finally came it didn’t work. After another 2 days back and forth with the support still didn’t work and when I requested a refund they denied it and offered a discount towards future purchases and would NOT give me a refund.Show lessMihai Schiopi
Not functional. No support. All scam
Even paying them can be difficult. The pay button on the website or in the app doesn’t even work. The 100MB free esim was workable but you cannot top it up because the website and the app are buggy. So forget about it. Support is nonexistent.Fodaseyou
App is a scam
You pay, and get nothing. Complete scam.BigBossMatthew
charged but never received a sim
support is non-responsive, the app is glitchy, I signed up for an account using apple’s anonymization relay, the only way to get a sim is via email, which never arrived. Support has not reached out after leaving messages on their systems.Jayjjjjjjjjjjjjjjjj
Developer Response
Dear Jay, I'm sorry to hear about your experience. Could you please provide your Order ID so we can look into this for you? Also, please ensure your app is updated to the latest version. If it’s still not working, try visiting our website for assistance. We’re here to help resolve this as quickly as possible. If you have any questions or need further assistance feel free to contact us. Thank you for your patience!No customer support and not working ESIM
I purchased the eSIM plan I downloaded the QR and everything was fine only for a few days 4-5 days. Now I can’t connect to any network provider anywhere in Europe. I tried to reach support but there isn’t anyone there to help.Shorjgjxjdhsh
