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Response from developer
Hello Ebubekir, We're sorry to hear about the issue you're experiencing with your account and balance. Once your eSIM is set up, you can start using your balance immediately without needing to buy any specific package or worry about an expiration period. To ensure smooth usage, please check your device’s cellular settings and make sure that international roaming is enabled for the eSIM. Also, be sure to select the eSIM as your active cellular data source. If you continue experiencing issues, please let us know, and we’ll be happy to assist you further. You can reach out to us through the 'Contact Us' menu in the app or email us at support@esim.io. We'll do our best to resolve the issue promptly. Thank you for your understanding! Support Team