eSIM io User Reviews

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Payment

I am not sure if there is a problem with my account. I tried many methods. I tried to delete the application and tried to load the balance. I have a balance of around $30 in my account, but the application does not allow me to buy any package I want. There is no option to withdraw my money. In other words, the application took $30 from me and I can neither spend it, use it nor get it back.

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ebubekir şahbaz

2 months ago

Response from developer

Hello Ebubekir, We're sorry to hear about the issue you're experiencing with your account and balance. Once your eSIM is set up, you can start using your balance immediately without needing to buy any specific package or worry about an expiration period. To ensure smooth usage, please check your device’s cellular settings and make sure that international roaming is enabled for the eSIM. Also, be sure to select the eSIM as your active cellular data source. If you continue experiencing issues, please let us know, and we’ll be happy to assist you further. You can reach out to us through the 'Contact Us' menu in the app or email us at support@esim.io. We'll do our best to resolve the issue promptly. Thank you for your understanding! Support Team

Unacceptable

This is absolutely unacceptable! I paid $25 for a SIM card to use while traveling, and after upgrading to the iPhone 16 Pro Max, it won’t let me transfer the eSIM. I tried everything—deleting it from my old phone and attempting to install it on my new one—but it keeps telling me the code is no longer valid. To make matters worse, customer service has been completely unresponsive for 5 days! This is incredibly frustrating and unprofessional. DO NOT FALL FOR IT! Save yourself the headache and avoid this service.

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Richy Festa

2 months ago

Response from developer

Hi, We’re truly sorry to hear about the negative experience you’ve had after upgrading to your iPhone 16 Pro Max. We understand how frustrating it can be to encounter issues with your eSIM, and we want to help you resolve this as quickly as possible. To get assistance, please reach out to us through the app by navigating to the Account menu and selecting Contact Us. Alternatively, you can email us directly at support@esim.io . We’re here to support you and will do our best to address your concerns promptly. Thank you for your understanding, and we look forward to resolving this issue for you! Best regards, Support Team

An issue

I don’t know if the app have a glitch or when I install the app and I did restore my phone when I install it is not showing like the rest of my apps are showing, but this app is not showing

badbyboy

6 months ago

Completely useless

Useless App, can't manage or register my eSim. Non existent customer service, can't cancel my subscription once you order your eSim. Avoid at all cost!!!

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