Leave a Review Long John Silver's
To go order
Food was ready except for they forgot to include the coleslaw. Fish, chicken and hush puppies were good and not greasy but missed the coleslaw.Sheltiemom23
Terrible App
I used this app to place my order and “try” to use the offers it gave me. The app kept freezing, placed the order without some offers, then when I tried to add the offers back, it wouldn’t give me the offer claiming I already used it. It gives you offers you can’t use. Then, it shows 3 orders with no way to cancel any of them and no way to actually order or pay for any of them. Went to the location to pick up and pay, because it wouldn’t let me, and the location received NO orders. The location did give me a small discount but nothing compared to the false offer given on the app because the location had no proof of the offer.Show lessBobK13
Developer Response
We're very sorry for the trouble you experienced with our app and the loyalty program. The issues you described, including the freezing, difficulty applying offers, and order discrepancies, are unacceptable. Please note that our loyalty program and online ordering are subject to restaurant participation, which might have caused the confusion. We are working to improve the app's functionality and ensure a smoother experience for all our customers. Your feedback is invaluable, and we will address these concerns with our team.Still some kinks but huge improvement
Always loved LJS! Great to be able to order it now on the app and have it ready when I arrive. Really like the design. Could be a little better in menu and layout.Obiwankentucky
Developer Response
Thank you for your positive feedback! We're thrilled to hear that you love Long John Silver's and enjoy using our app to place your orders. We're glad you like the design and appreciate your suggestions on improving the menu and layout. Your input helps us make the app even better. If you have any specific suggestions, we'd love to hear them. Thanks for being a valued customer!Kinda pointless
I haven't even tried to order. Seeing they're is no deals and the app is literally just to order full price food. I can do that at the restaraunt. Hopefully they are working on improving that. If not. Then don't waste your time even downloading.kf 44870
Developer Response
Thank you for your feedback. We’re sorry to hear that you’re disappointed with the app’s current offerings. We are continuously working to enhance the app experience, including providing exclusive deals and promotions. Your input is important to us, and we'll take it into consideration as we make improvements. We hope you'll give us another chance in the future. If you have any further suggestions, please let us know.VERYHORRIBLE
On June 6, 2024 we set out for a 15-minute drive to our Long John Silvers for the first time since March 2021 when the COVID pandemic kept us at home. We installed the LJS App on our new cellphone, drove to the nearest LJS store, parked and then placed our food order, got it paid for on the App, then the App went dead and disappeared entirely. After several minutes of total frustration. I went into the LJS store only to see all of the store sitting booths filled with people who were using their cellphones. Because my credit card sent me a text message alert that our LJS food had been paid for we figured that we needed to stay and talk to a LJS Employee. Because the store was full of other people that was next to impossible. Finally after waiting forever I was able to discuss my order problem with a LJS Employee who finally was able to locate my food order. We sat in the store for an hour waiting for our food. Totally Ridiculous to say the least. NEVER EVER RETURN TO THAT STORE.Show lessRocking chair 1776
Developer Response
We're deeply sorry for the frustrating experience you had on June 6, 2024. We apologize for the app issues and the long wait at our store. This is not the experience we want for our customers. Your feedback is invaluable, and we're working on improving our app and in-store service to prevent this from happening again. Thank you for bringing this to our attention.Hassle- not worth it
I’d placed an order in advance for my mother to pick up. I’d taken a screen shot of the info and texted it to her.
However, the system didn’t send the order to the store. In turn she waited an HOUR for prepaid fast food. It’s insanity how horrible the experience was. The team lead at the store wasn’t empowered to solve the problem. Do not recommend.Show lessTiaMia63
Developer Response
We’re truly sorry for the inconvenience and frustration caused by your experience. It’s unacceptable that the order wasn’t sent to the store and that your mother had to wait so long. We’re addressing this issue to ensure it doesn’t happen again and will work on better empowering our team to handle such situations. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.Didn’t want to believe the reviews..
But yep the app is completely unusable. Quite annoying.vCosmicWarriorv
Developer Response
Thank you for your feedback regarding our app. We're sorry to hear that you've had a frustrating experience, and we apologize for any inconvenience this has caused. Our team is actively working on improving the app to ensure it meets the needs of our users. Could you please provide more details about the issues you're encountering? This will help us identify and resolve the problems more efficiently.Well Designed, User Friendly
Great app. I’ve used it a number of times and look forward to using it again.allnicknamesrtaken6
Developer Response
Thank you so much for your positive feedback! We're delighted to hear that you enjoy using our app and have had great experiences with it. Your satisfaction is our top priority, and we're thrilled to know that the app has been helpful to you. We look forward to serving you again soon. If you have any suggestions for further improvements, please feel free to share them with us.Poorly designed app.
One of the worse app I’ve used in a long time along with one of the worse website. It’s still taking order for location that is closed.Dentrapment
Developer Response
Thank you for your feedback, and I apologize for the inconvenience you experienced with our app and website. I want to sincerely apologize for the confusion regarding the closed location. We recently experienced an unexpected emergency that required the temporary closure of that particular restaurant. I understand how frustrating it can be when the app doesn't reflect these changes accurately. We are actively working to update our systems to prevent this from happening in the future.Completely unacceptable
App is great right up to the point that it charges your card for an order and then it doesn’t open and becomes completely unusable. Wasting customers time like this is just not right.Jdogg doggy tex
Developer Response
Thank you for sharing your feedback. I’m glad to hear that you find the app great up until the point you encountered issues with it charging your card and then becoming unusable. I apologize for the frustration and inconvenience this caused. We understand how important it is for the app to work smoothly throughout the entire ordering process. Our team is actively working to fix these issues to ensure a seamless experience for our users.
