Leave a Review Long John Silver's
Losing business!
I just want LJS to understand how important it is to have a well-functioning app. It took forever to get my order set up because my reward disappeared do I started all over. Finally had it all ready, and was trying to submit the $47 payment and received an error message. Tried again, still getting an error message. Now we are just going to get In n Out, wasted too much of my time.Show lessranchnumber51
Developer Response
We understand how important it is to have a reliable and user-friendly app, and it’s clear we didn’t meet your expectations. The issue with your reward disappearing and the error messages when submitting your payment are unacceptable. We are actively working on improving our app to prevent these issues in the future. Thank you for sharing your experience with us. I’m very sorry for the frustration you encountered while trying to place your order and for the inconvenience it caused.Needs a LOT of work
Seemed ok despite lack of Apple Pay…but then I went to place my first order with it. It crashed when I submitted the order, and crashed each time I tried to open the app again, even after rebooting the phone. Deleted the app…seemed like LJS was better off without it!shawnaeby113
Developer Response
Thank you for sharing your feedback with us. I’m sorry to hear about the issues you encountered while using our app, especially when trying to place your first order. It's frustrating to experience crashes, particularly when you're ready to make a purchase. We are actively working to address these issues to ensure a smoother and more reliable experience. Additionally, we appreciate your note about the lack of Apple Pay and plan on releasing that soon.Crashes
After every order I place, you can never open the app again. Must delete it and reinstall for it to work next time, and keep repeating this process over and over. It’s 2024, you need to hire people who know what they are doing.Bryvis
Developer Response
Thank you for sharing your experience with us. I’m truly sorry to hear about the trouble you’re having with our app. It’s unacceptable that you have to delete and reinstall the app after every order. We’re aware of this issue and are working hard to resolve it. Our goal is to provide a seamless experience, and I apologize for the frustration this has caused. Your feedback is important to us, and we are committed to improving our app.Charged 2X
Was charged twice due to slow and glitchy. Don’t recommend until improvements are made. Deleting app.Drake Ellis "Duck"
Developer Response
Thank you for bringing this to our attention. I’m truly sorry for the inconvenience you experienced with our app, and I understand how frustrating it must be to be charged twice due to technical issues. We are actively working to resolve these glitches and improve the app’s performance. We appreciate your patience and understanding as we work to enhance our app. Your feedback is invaluable, and we hope you’ll give us another chance in the future.Dysfunctional app
Terrible. Does not work. No beta testing? Fire the developer. I’m going to Captain D’s.Robb Bobb
worst app i’ve ever used
i downloaded the app after the long john silvers website was completely useless. (i would tap the link to place and order and it would only zoom in, as if it wasn’t even a link) the app is just as useless. nothing works. the location search doesn’t work. it searches based on the first couple numbers you type in and won’t refresh. after many, many tries i managed to find the location i wanted but i couldn’t order, all it did is tell me the hours of operation. it keeps trying to force me to order from some random location in pennsylvania. i almost threw my phone out the window i was so angry and frustrated. gave up, deleted the app and went somewhere else.Show lesssunshyn27901
Developer Response
Thank you for sharing your experience with us. I'm really sorry to hear about the trouble you had with both our website and app. I understand how frustrating it must have been to deal with the location search and ordering issues. Unfortunately, some of our franchise restaurants don't participate in online ordering, which can cause the problems you encountered. We're working hard to improve our website and app to make things easier for our customers.Keeps crashing
I was able to create an account and place items in the cart but then when i added the payment it crashed and then i opened it again and it won’t load!!jwoods07
Developer Response
Thank you for taking the time to provide your feedback. I apologize for the inconvenience you experienced with our app. I'm sorry to hear that the app crashed when you tried to add your payment information and that it won't load after reopening. We are committed to resolving these issues to provide a better user experience. Please ensure that you have the latest version of the app installed, as updates often contain important bug fixes and improvements. If the problem persists, try reinstalling the app or restarting your device.you are better off going to the store to order
absolutely useless app. do not waste your time. terrible user experience and it sent my order while i was trying to put payment information in, and the app kept crashing every time i tried to fix it. i couldn’t even tell if my card was charged or not because it didn’t log the order! if your app isn’t going to work, then don’t make an app!!!Show lessNoodle bot360
Developer Response
Thank you for taking the time to share your experience. I’m truly sorry for the frustration and inconvenience you encountered while using our app. The issues you described, including the premature order submission, app crashes, and uncertainty about your payment status, are unacceptable. We are actively working to address these problems to ensure a smoother and more reliable experience for our users.Doesn’t work
It will not even open at all for me, just clicks right out so frustrating.Msbaby210
Developer Response
Thank you for sharing your feedback. I apologize for the frustration you’ve experienced with our app. Please ensure that you have downloaded the latest version of the app, as updates often include important fixes and improvements that can resolve issues like the one you’re encountering. You can check for updates in your device’s app store.Can’t even use the app
The reviews are all real. This app is awful. I can’t even make an account to order because it WONT SEND ME A VERIFICATION CODE TO CREATE AN ACCOUNT.jsjajeoxjwbn
