Leave a Review Long John Silver's
Doesn’t work
Requires message sent to email sent to inbox or phone text to log in. No message is sent. App unusable.Tyler Burnette
Developer Response
Thank you for sharing your feedback. I’m sorry to hear about the difficulties you experienced with our login process. We have implemented a passwordless login system to enhance security and simplify the login process for our guests, eliminating the need to remember another password. However, I understand that not receiving the login message can be frustrating. Please check your spam or junk folder if you don’t see the email in your inbox.Unusable
It’s completely absurd that in the year 2024 a corporation cannot hire someone to design an app that has at least basic functionality. When trying to place an order, I accidentally added a second item I only wanted one of but the app would not allow me to delete that extra item. In fact, every time I hit the “subtract” button it just added another item. So I closed the app & restarted it, then added my items again and placed the order, though the app never gave me any explicit confirmation that the order had been placed. When I tried to look at the orders tab to see if it had gone through, it was completely blank. When I tried to check the website, it showed multiple orders, including the one I never placed containing half a dozen sides of hush puppies from the app adding them every time I tried to delete them. By the way, I accidentally added a second side of hush puppies while trying to add more than one packet of tartar sauce because I can only add one at a time. Anyway, I finally had to pull up the app for my credit card to confirm the order had gone through. Obviously a non-functional app is hardly life altering, but why did you even bother to offer it and ordering via the web if you don’t even care to make those options functional?Show lesswinsomebulldog
Developer Response
Thank you for taking the time to provide such detailed feedback. I sincerely apologize for the frustrating experience you had with our app and website. We understand how important it is for our app to function smoothly and intuitively, and I regret that we fell short of your expectations. The issues you described with adding and removing items, as well as the lack of order confirmation and the confusion with multiple orders, are not acceptable. We are actively working on resolving these issues to ensure that our app provides a seamless ordering experience. Your feedback is invaluable in helping us identify areas that need improvement.This app
Doesn’t work at all. I can’t believe a corporation like KFC and Long John silvers can’t get an app to work ridiculous.just_marsh
