DO NOT PURCHASE THIS APP
Response from developer
We sincerely apologize for the frustration you've experienced. It sounds like your subscription may have been made directly through our website, which is why it doesn’t appear in your App Store. When purchased on the website, subscription management must be done through us, not the App Store. We’re working hard to resolve issues like this to improve the experience for our users. To assist you further, please send your account email and, if possible, your order number to hello@mindway.app, and we’ll make sure your subscription is canceled. Sincerely, Mindway Team
unsatisfied
And this app doesn’t do really anything that you could learn by typing on the Internet, how to not overthink.
Response from developer
Thank you for sharing your feedback, and we’re truly sorry for the frustration you’ve experienced. We want to clarify that Mindway offers subscription plans, and subscription details, including fees, are explained during checkout and in the welcome email. It sounds like you may have a direct subscription with us, which cannot be canceled through the App Store. To unsubscribe, please reach out to our team at hello@mindway.app with your account email, and if possible, your order number, and we will help you cancel your subscription. As for the content, Mindway is designed to be a step-by-step guide, using proven mindfulness and cognitive-behavioral techniques to manage overthinking. We’re sorry it didn’t meet your expectations, but we are constantly working to improve our program to offer more value. We appreciate your patience and understanding as we work to resolve this. Sincerely, Mindway Team
Shady App
Response from developer
Thank you for sharing your experience, and we sincerely apologize for the frustration. We understand how important it is to have an easy and clear cancellation process. If you signed up through our website, subscriptions cannot be managed through the app or the App Store. Instead, they can be canceled by contacting us directly at hello@mindway.app. We are working to improve our system to make this process smoother and more user-friendly. Please reach out to us at hello@mindway.app with your account email, and if possible, your order number, and we will ensure your subscription is canceled immediately. Your feedback is incredibly valuable as we work to enhance the user experience. Sincerely, Mindway Team
Does Not Help Anxiety - only slight overthinking
Response from developer
Thank you for your honest feedback, and we’re sorry to hear that the Mindway app didn’t meet your expectations for managing anxiety and panic attacks. While Mindway focuses on mindfulness and cognitive-behavioral techniques to address overthinking and related challenges, we understand that it may not be the right fit for everyone. Regarding refunds, we do have a no-refund policy unless the product is proven to be faulty. If you believe there is an issue with the product, please contact us at hello@mindway.app with your account email and order number, and we will be happy to look into it further. We truly appreciate your feedback as we continue to work on improving our services. Sincerely, Mindway Team
Misleading Advertising, Very Basic
I emailed the support, that allegedly were suppose to respond within 1 working day, and received no reaponse whatsoever one week later.
Basically don’t waste you money!
Response from developer
We're sorry to hear about your experience and that the app did not meet your expectations. Mindway aims to provide a guided program with mindfulness and cognitive-behavioral techniques, but we understand it may have felt different from what you expected. We also apologize for the delay in responding to your email—this is not the level of service we strive for, and we will look into why this happened. If you could kindly resend your email with your account email and, if possible, the order number to hello@mindway.app, we’ll ensure your request is prioritized. Thank you for your patience, and we hope to resolve this for you as soon as possible. Sincerely, Mindway Team
Terrible service
Response from developer
Thank you for bringing this to our attention, and we sincerely apologize for the frustration you’ve experienced. We understand how concerning it must be to see charges after deleting your account. Please note that deleting the app or account does not automatically cancel your subscription. If you purchased your subscription through the App Store, it must be canceled through your Apple account settings. We are working on improving our user experience and communication to avoid any confusion in the future. Your feedback about the app being complicated is valuable, and we are continuously working to make it more user-friendly. If you need further assistance, please contact us at hello@mindway.app with your account email and order number, and we will look into resolving this for you. Sincerely, The Mindway Team
Scam-renewed and waste of money. Don’t recommend
Response from developer
We are genuinely sorry to hear about your experience and deeply regret the frustration this has caused you. It's important to us that our customers feel supported and informed, so it’s disheartening to learn that you felt otherwise. Regarding the renewal, we do explain the subscription terms, including auto-renewal, during checkout, in the welcome email, and in our terms and conditions. However, we understand that this may not have been as clear as it should have been. We apologize for any inconvenience this has caused and for any confusion around the cancellation process. We want to make sure this doesn’t happen again and are committed to improving our service based on your feedback. If there’s anything more we can do, or if you’d like us to further review your case, please contact us directly at hello@mindway.app with your account email and, if possible, your order number. We appreciate your feedback and hope we can find a way to make things right. Sincerely, Mindway Team
Terrible company - takes advantage of customers
Response from developer
We are truly sorry to hear about your negative experience and sincerely apologize for any frustration you’ve encountered. Promoting mental health and well-being is our top priority, and it deeply concerns us to hear that you felt our service fell short of your expectations. We understand that the cancellation process may have seemed complicated, and we apologize if this was not clear. Our aim is to provide a smooth and transparent experience, and we are continuously working to improve our processes based on feedback like yours. Regarding the content of our app, we strive to offer tools and insights that are rooted in mindfulness and cognitive-behavioral techniques, designed specifically to help users manage overthinking and improve their mental health. However, we respect your opinion and are sorry that it did not meet your needs. If you have any further concerns or questions, we encourage you to reach out directly to hello@mindway.app with your account email and, if possible, your order number. We’d be happy to look into your case further and do our best to assist you. Thank you for sharing your thoughts, as they help us grow and improve. Sincerely, Mindway Team
Does not deliver and my card was charged twice
Response from developer
Thank you for sharing your experience, and we're sorry to hear that the app didn’t meet your expectations. We understand how frustrating it can be when something doesn't turn out as you hoped. We are constantly working to improve our app and make it more user-friendly, so your feedback is incredibly valuable to us. Regarding the double charge, we apologize for the inconvenience. Please know that we are committed to resolving this for you. Could you please send us an email at hello@mindway.app with your account email and, if possible, your order number? This will help us track down the issue and make sure everything is sorted out promptly. Thank you for your patience as we work to make things right. Sincerely, Mindway Team
Not a one-off purchase
Response from developer
Thank you for your feedback, and we’re truly sorry to hear that the program didn’t meet your expectations and caused additional stress. We understand how frustrating it is to be unexpectedly charged, especially when you believed it was a one-time payment. Please note that our subscription plans do auto-renew unless canceled at least 48 hours before the end of the current period. We’re working to make this clearer during the purchase process to avoid any confusion in the future. To assist you further, could you please provide the email associated with your account and, if possible, the order number? You can send these details to hello@mindway.app, and we will work on resolving this issue for you. Sincerely, The Mindway Team
