Leave a Review TransUnion
What does this app even do?
You have to PAY to see your own credit score??? Ridiculous. You’re entitled to a credit report that includes a SCORE annually from all the credit agencies. Bonkers that they’re asking users to pay to receive their own score.
And how do you even see your credit report here??? I see my name and blank fields for my file number and date. That’s it. No way to see a report. No way to request a report.
This app is completely worthless.
I’d give it zero stars if I could.Show lessGrasshopper_wa
I cannot get through to them for help
I paid for TU monthly monitoring and CANNOT, after a week of trying, get through to them for help. When I did reach a real person, she said her system was down. When I tried to access the text help, they went blank or stopped answering. This is disgusting . I will call my bank and stop any further payments to these people (even if it means my credit report is affected). When you have entrusted your personal info to a credit reporting agency and you cannot reach them to correct information that is totally out of date, there is a MAJOR problem!Show lessRNurse
Nightmare App - Worst app ever
This is seriously the worst app ever. I'm a product owner in technology and this is an embarrassing product. I've got a membership with all three credit bureaus and this is the only one with huge issues. Can't retain login information. Reset it multiple times and still not recognized user. And I have a paid membership. Ridiculous. As others have mentioned, can't freeze and unfreeze credit report independently. Please hire some legitimate IT professionals who know what they are doing or get some real leadership on these projects. Please fix everything. So sad.Show lessSleepy 1 2 3
App is terrible and useless
Downloaded the app to freeze my report. But no way to signup without paying $20/month. Ridiculous how they try to fleece you for something that is free. So I just created an account on their website and froze my account for free. Now when I try to login says the password is incorrect. The very password I setup 5 mins ago. Works in their website BTW. So this is a completely useless app and they are trying to make money. Of course TransUnion doesn’t care about giving you a good app. They just want to make money. Now they will ask me to call them to sort this out. Not waiting on phone and wasting my time cause they hired incompetent app developers. Fix your app!!Show lessWiseguy244-
Still needs work
Once you’re able to login it’s great. The app is very glitchy though. I signed in with FaceID and it still won’t let me in. I’ve been locked out due to failed attempts. Doesn’t make sense! They temporarily suspended my account. I know all my login information is correct. It’s a huge pain to keep calling support. Fix this now! Fix your glitches!!! Incredibly annoying!Show lessSubscriptions1
Unlock?
This app does not remove fraud alerts requires copy of state ID and Social Security number card by snail mail along with a letter request of name address phone number Social Security number also a bank copy and current credit report number to remove fraud alertsGrowcaregivers.com
App and website is unusable
I signed up for this service through my credit card company and now a week or two later I can’t log in on the app or website. Keeps telling me I have invalid credentials, so when I proceed to login help where it requires you to enter you social security # and last name in step 1 to go to step 2 it won’t go to step 2 it just keeps taking me back to step 1. If this issue keeps persisting after I get back into my account I won’t hesitate to delete it and just stick with credit karma & lending tree.Show lessFord Powerstroke1
Late payment bias
One late payment when my wife of 49 years died suddenly in one day. Paid the installment two days late due to emotional upset. Called the creditor and Transunion to explain the situation but that would not give me any grace and would not commit to when that late report would be removed even though I have had no further late payments in over 20 years and my wife died 4+ years ago.
Refinanced my house from 5% to 2.75% and they slapped with “too many credit inquiries” even though it was due to rejected mortgage companies re-running the credit report on their own and then calling me to say they could give me a better rate. DO NOTFILL OUT TOO MANY INQUIRIES ONLINE AS THEY WILL PUNISH YOUR CREDIT RATING.Show lessBej1969
Frequent Inexplicable Lockouts
Constantly being locked out of my account for no apparent reason. That’s not necessarily an issue. What’s problematic is that you absolutely have to call in to resolve this. Upon calling, you have to provide every once of personal information you have over the phone to a representative who typically seems worn down and aloof. It’s archaic, dangerous and unnecessary to have to provide one’s FULL social over the phone in 2022 as a means of authentication. Please fix this!Show lessThisIsNoBueno00
What am I paying for
I don’t understand why I cannot get current information on this app and site. It is always a pay issue. I am paying you monthly but you cannot even manage to give me the benefit of post more recent scores from other agencies even fro Equifax; an agency that you own or run. I just need a more exclusive and supportive site.Show lessRickey George
