Leave a Review TransUnion
My credit lock feature has not worked for years
I cannot credit lock my TransUnion account. I have sent various emails and called in and still nothing has been done to resolve the matter. I pay for the feature and yet do not have access to it.S. Bedi
Unreliable and non functional app
I downloaded this app to manage the freeze and lock on my credit. To my surprise it doesn’t recognize my user Id and password from website. I can login to website however not on this app. It seems this company has created products within itself that requires people to create multiple accounts thus giving away confidential credentials everywhere and then every once in a while there is a news on credit breaches happening. We don’t know the third party vendors that this company hires for its various services and how they mishandle our information. I think it is important that congress looks at these credit monitoring companies for their internal working to understand that they remain bound to their purpose and not make money by being officially incharge of every soul in this country while selling their data to such ancillary with their other hand!Show lessagm@tgam
Credit lock
Credit lock feature has been broken for more than a few years. It would be nice if you could fix that here in the app and also on the desktop version of the website.
Trying to call it in via the support line is an exercise in futility since they like to argue that the end user is doing something wrong and needs to go back and try again 😔Show lessappuser1209873456
Unnecessary membership costs
I have a credit/identity protection membership with the two other credit bureau’s. I’m only paying for one membership and I’m only going to pay for one membership but I can’t fully utilize my TransUnion application because i have to pay to use it. And I’m not going to pay one credit bureau for the same features that I’m already paying another credit bureau for. So what I’m saying is TransUnion needs to allow all consumers full access to their application without paying for the service and benefits, if those consumers are already paying another credit bureau for the same services and access and protection benefitsShow lessExtremely difficult to use
Good app bad info
I thought that by paying, I would be able to see my fico score. I wanted to monitor it while I purchased a home. It does not show you your FICO score. iIt shows you the same score as credit karma which is way higher and not what’s used to determine your credit worthiness. It’s the Vantage 3.0 score. For $25 a month, you figure it would let me see the FICO score. Maybe I missed something. Stick to credit karma if you just want to see what’s being reported and how.Show lessMatt5258
Cannot lock credit report
I have tried for several months to log my credit report with Trans Union and it does not lock why do you have a program to lock your credit when it doesn’t workvonciel1.
DO NOT WASTE YOUR MONEY!
I have been known to waste money and I really don’t care for spending but not here! I downloaded this app because this app had a 4.6 out 5 rating and if I could rate it a 0 out of 5 I would! This app provides absolutely no real vale for what you pay. It give you one credit rating which is not even accurate or updated when it should. When I sign up this app asked if I wanted a package which was valued at $29 which I opted out of but upon signing up it charged me $24 and some cents with out any clear knowledge that I would be charged. It really felt like they just stole my money just like that. A pice of advice downloaded credit Karma or Wallet Hub they are much more accurate and honest then this TRASH of an app and if you want to pay then use experian. 0 out 5 RATING!!!!!! I am convinced these 5 star reviews are all fake.Show lessCarlosM96
Stay Away - Can’t Login
Like many people have mentioned here, I can’t even login to the app (oddly no problem on the web). Multiple calls to their poorly outsourced customer service results in being left on hold indefinitely until you hang up. Luckily I did not pay for this service, I only wanted the ability to lock my credit file.
Also they are obviously filling the reviews with 5 stars. Sort reviews by recent. Almost all are 1 or 2 star reviews, so how is this app rated 4.6 stars?Show lessYeodaddy
Glitchy
It’s quite disturbing to learn that TransUnion, one of if, not THE most powerful credit reporting agencies in the world has an app that is primitive in style and glitchy. For example I could not find any dispute option and when I entered an added expense to my debt analysis it entered it 20 times !!!
And there was no option to delete them.
I’m wondering if this is in fact actually TransUnion. Terrible app, I’ve canceled my subscription immediately I would advise you do the same and use Experian’s instead.Show lessleonard.March
Not worth the $25 go with something else
Terrible subscription and bad app. Has issues with FaceID login. If you want your other two credit scores it’s $30 (for every refresh btw...). And it only gives you a vantage 3.0 score and no break down of missed payments or when they are made. You get more from Credit Karma and it’s free. If you go with a paid subscription go with the one from Experian it’s cheaper and more informative and it gives you the other two credit bureaus.Show lessGerry A88
