Leave a Review EBL SKYBANKING
Worst Banking app.
I am an IOS user, I still could not sign up for an account on my skybanking app. I have filled out the details for like a hundred times whether it’s through ‘open with a card’ or ‘open with an existing account’. It’s all the same! When I reach the last page of application form it asks me to use a preferred ID and password. After I fill up my details, the complete button doesn’t work! I keep on pressing it but nothing works. I thought in the beginning, maybe there is some sort of a glitch or the somewhere I provided wrong credentials, but after trying for so many times, i figured it’s the app!!Show lessNaziaafreen
Developer Response
Dear Sir, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. We are working to resolve the issue. Please email us at ibanking@ebl-bd.com regarding the issue you faced, and we will get back to you with a solution. Thank you for your understanding and patience. Best regards, The EBL Skybanking TeamBad experience
Hello guys I am using EBL Sky banking since 10 years , it was good sky banking app of Bangladeshi banking system , but two week ago EBL launched there new sky banking app that is very very bad experience, login login ….. And it is not good working I called their 24/7 call centre they asked their system upgrade need more than more time And etc ………Show lessSumon Suhan
Developer Response
Dear Sir, thank you for taking out time to rate our app with 5 Stars! Your feedback is very important to us. Please let us know what new features you would like to see in our app at ibanking@ebl-bd.com.One of the best app
It’s the best app among the other banking apps I’m currently using. Thanks to the developers. Initially there were some hiccups, but gradually I understood how smarty it was developed. This app doesn’t deserve 2/5 rating which it’s currently holding, but I believe the rating will improve over the period of time. All the best!Show lessSam5987gp
Developer Response
Dear Customer, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. We are working to resolve the issue. For any further assistance, please feel free to email us at ibanking@ebl-bd.com. Thank you for your understanding and patience. Best regards, The EBL Skybanking TeamExperience
On IOS this new app is working perfectly fine for me. New user id creation with verification were faster and easier. I can see all of my previously added beneficiaries, transaction histories, statements etc. right in place in this new one. Additionally, all the features have become much more smoother and quite handy.
Have not found any glitches yet. Interface felt safer and modern. I am loving it. Thanks EBL.Show lessFahim_s_
Developer Response
Dear Sir, Thank you for your positive feedback on EBL Skybanking app. We are excited to hear about your satisfaction. For any further assistance, please feel free to email us at ibanking@ebl-bd.com. Thank you for your continued support. Best regards, The EBL Skybanking TeamHorrendous experience
Absolutely disappointed with this new app. Being outside of Bangladesh, i needed the email option to access OTP. The app allowed me to signup using OTP via email and perform the registration using credit card, but when try to add the accounts, system can’t find email to provide OTP. Result-i can’t access any of my accounts after this pathetic upgrade. Trying to chase the bank for around a week to find a solution but so far no answer. Only some incompetent representatives are there with a common answer-give us some more time!!!!
Why in gods name EBL launched this pathetic app when the previous app was working fine?Show lessMohammad Sharker
Developer Response
Dear Customer, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. We are working to resolve the issue. For any further assistance, please feel free to email us at ibanking@ebl-bd.com. Thank you for your understanding and patience. Best regards, The EBL Skybanking TeamNew SkyBqnking app has been frustrating.
My experience with the EBL SkyBanking app has been frustrating. I manage both a business and savings account, both linked to the same phone number. During registration, I selected my business account, yet upon logging in, the app displayed my business account name while associating it with the account number of my savings account—quite baffling. Initially, the app showed all my cards and bank details during registration, but upon logging in, I couldn't find my other associated account. This inconsistency is highly inconvenient and needs immediate attention from the developers.Show lessMoinuddin Manam
Developer Response
Dear Customer, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. We are working to resolve the issue. For any further assistance, please feel free to email us at ibanking@ebl-bd.com. Thank you for your understanding and patience. Best regards, The EBL Skybanking TeamHorrible.
I seriously have no idea what was wrong with the previous app, I understand you made it look much more fancier now but this app still looks like it’s an unfinished app. The bkash feature isnt working, the passport feature is buffering and you spell the word “travel” as “taval”. Ebl you are expected more than this and expected to deliver a better experience for your customers. Please screen your app and go through better testing before making it a final version cause quite frankly this seems like a beta.Show lessRavenous Panther
Developer Response
Dear Customer, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. We are working to resolve the issue. For any further assistance, please feel free to email us at ibanking@ebl-bd.com. Thank you for your understanding and patience. Best regards, The EBL Skybanking TeamRefreshing UI
It had its teething issues like every other pieces of software but I am really digging the new UI/UX. I am sure once everything gets settled everyone will love the app, and now that I have got the existing beneficiary data as well, no complains.Jihan K
Developer Response
Dear Sir, Thank you for your positive feedback on EBL Skybanking app. We are excited to hear about your satisfaction. For any further assistance, please feel free to email us at ibanking@ebl-bd.com. Thank you for your continued support. Best regards, The EBL Skybanking TeamGlorious UI with a crappy backend
I am an iOS user. For some reason, the keyboards doesn’t work. Either I have to touch several times to pop up the keyboard, or cancel the app altogether. The icons, UI is good, but not the UX. I just made a transaction, and I can’t see it on the dashboard. Rather I don’t even know where to find the history. The offer tabs take a whole lot space, where the features tabs are small. Shouldn’t it be the opposite? And don’t even start on creating all the beneficiaries altogether. You already have the beneficiaries. It seems the developers forgot there’s something called data migration. I had to find all the information again to create them all. You already had my skybanking user ID, why I had to create a new one? Due to keyboard problem, the user ID created was a mess. The app transition isn’t smooth at all. Plus sometimes the data in previous fragments/segue gets erased. You guys totally forgot about deployment scaling. It took me 15 minutes altogether to accomplish the KYC.
And why the wait icon is a ripoff of google cloud?
The only positive thing in the app is the icons or UI. It would have been better if I could see the features, recent history, cards etc., instead of offers.Show lessshaikhalvee
Developer Response
Dear Sir, We are sorry for the inconvenience you faced with EBL Skybanking app. Your feedback is important to us. We are working to resolve the issue. For any further assistance, please feel free to email us at ibanking@ebl-bd.com. Thank you for your understanding and patience. Best regards, The EBL Skybanking TeamEverything’s better after the update
Initially it was difficult to work with but now it’s super smooth.xReahs