Leave a Review PixTuner
Impossible to cancel
The app is the impossible to cancel once you have subscribed for the free trial. I have tried to unsubscribe through the app before the trials was over. And it kept saying that it was canceling never canceled then it said I needed to send an email to cancel the subscription, so the email was sent, but I was still charged. You cannot cancel the subscriptions under subscriptions and your settings. This app does not even show under your subscriptions to give you the option to cancel. Huge scam.Show lessT P Wilson
Developer Response
That sounds incredibly frustrating. We take these concerns seriously, and I recommend reaching out to support again at support@pixtuner.com for help. Your feedback is crucial, and we appreciate you bringing this to our attention.ABSOLUTE CON!!
Service pretends to let you cancel your subscription but it doesn’t cancel. Had to request a new debit card. Much better apps and far less corrupt.Kyphote
Developer Response
We sincerely apologize for any inconvenience you’ve experienced with canceling your subscription. Please contact our support team at support@pixtuner.com so we can investigate this further and assist you directly. We’re committed to resolving the issue and improving your experience. Thank you for your feedback.Poor results and Billing issues.
*Beware**
Your subscription to this app is not managed through the Apple. They bill you through a party known as MassProfit Inc. that should tell you everything you need to know.
Unlike Apple which help you manage subscriptions, you get no warning that at the end of the “free trial” you will be charged for a full years subscription. When you cancel, they don’t refund your money they just send you an email that says you can continue to use the “free trial” for another year.
The adjustments the app makes to your images are negligible and not worth the effort.
Apple needs to remove this from the App Store.Show lessHardRockJon
Developer Response
We’re really sorry to hear about your experience and understand your frustration. We want to address your concerns about billing and subscription management. It’s important to us that you have a positive experience with our app. Please reach out to our support team at support@pixtuner.com so we can look into this matter further and work on resolving it for you.Just wow
This app is a joke. I think it was created to rip people off. So bad. Wasted money. Not only doesn’t improve pictures, it makes them worse! Videos don’t work either.Syl29876
Developer Response
It’s concerning to learn that the app isn’t meeting your expectations. We strive to deliver a quality product and take issues like these very seriously. Please contact our support team at support@pixtuner.com so we can look into what went wrong and work to resolve it for you.Misleading and fraudulent charges
I wanted to try the app- well it turns out when you cancel the free trial you get charged for the free trial - 69 dollars! I never agreed to this and there is no way to get help. Save your time and money DO NOT DOWNLOAD THIS HORRIBLE APP.Rainbow Missy
Developer Response
We’re really sorry to hear about this issue. It sounds like there was a misunderstanding with the trial and billing process, and we understand how frustrating this must be. Please contact our support team at support@pixtuner.com so we can resolve this issue and ensure you’re taken care of.Don’t waste your time.
It simply doesn’t work. Buttheycharge you for the subscription.tequilajack2000
Developer Response
Please contact our support team at support@pixtuner.com with details about the issue, and we’ll assist you in resolving the problem. Your feedback is important to us, and we appreciate the opportunity to make things right.It just doesn’t work
I can download the enhanced photo file.edkara99
Developer Response
To help resolve this issue, please contact our support team at support@pixtuner.com with details about the problem you’re experiencing. They’ll be able to assist you in troubleshooting and ensure you can download your file successfully.Take down!!!
Take this app down, mostly as it is a paid app. This app is the most horribly advertised jargon on social media. It makes bad photos more horrible instead of restoring them. It’s a waste of time. Now I have to start looking for how to cancel the subscription.EmmyAIa
Developer Response
Thank you for your feedback and for bringing these issues to our attention. We hope to improve and provide a better experience in the future.Epic fail is right
Skin tones of everyone are all the same, same exact skin tone across the board. This AI seems to hate lips and tattoos, way overstating the lip's and certainty mangling tattoos.
The over- saturation of skin is highly upsetting, I always have to repair damage in Photoshop, but can't repair the animated GIFs. I've even had to change the original photo to levels that make it look too light, just so that your app will not overstate. OVERSATURATION is my biggest gripe.
I have photos of me at the beach with my shirt off, Al colorizes my head/face, chest, but everything below, like my gut shorts are gray.
Developers, PLEASE stop over saturating skin tones, and giving everyone in the photo the same exact skin tone! Skin based photos are part and parcel WHY we attempt to use this app. I think I'll cancel my subscription. LMK when your AI understands, and ill subscribe again.Show lessCOFFINKING
Developer Response
Thank you for your detailed feedback. Your concerns are important to us, and we take them seriously. Your feedback is invaluable, and we’ll be passing it along to our development team for further review and adjustments.Trash
This app is pretty much a sham. Does nothing to your photos. Straight scamBizzy1
Developer Response
Could you please reach us at support@pixtuner.com and provide more details about the issues you encountered? This will help us understand what went wrong and improve our app.