Great ride-share app
Ive been using via monthly for a six months. Great deal for ways to get around DC. Get the monthly script. I need to travel to work where Metros are far from, and busses will take too long.
Drivers are usually good and get you where you need to go. The app sometimes takes longer for a pickup to happen, I assume it is based on driver availabilites and not being as big of a company as lyft and Uber.
However, when doing a rideshares VIA has the algorithm down to a science (could use some work but I've seen improvements on routes and pickup points over the months I’ve been using it. The app itself can use some work but I'm sure they'll figure the kinks out in the near future.
Drivers are usually good and get you where you need to go. The app sometimes takes longer for a pickup to happen, I assume it is based on driver availabilites and not being as big of a company as lyft and Uber.
However, when doing a rideshares VIA has the algorithm down to a science (could use some work but I've seen improvements on routes and pickup points over the months I’ve been using it. The app itself can use some work but I'm sure they'll figure the kinks out in the near future.
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Going to stop using this for a while
Until I see improvements, I’ll probably stop using this app for a while... I dont know if its because I’m requesting a ride at a late hour or its just bad luck, but I would always get a notification that my driver cancelled before I’m either assigned a new one OR my Via request got cancelled altogether.
Tonight I have this app one last shot and if it ever made these terrible re-routes or driver cancellations again, I’d stop using it. And it did.
Tonight, my first driver cancelled on me, and luckily I got a new one...I didnt mind at first how my replacement driver parked a block away from my pickup address. But when he missed an exit and then the app gave him these roundabout routes (the app told my driver to take different highways that almost guided him in the wrong direction or making unnecessary exits), that’s when I told my driver to take a specific exit that would easily take me to my destination. And then the app tried to make him take a different route that guided him away from my destination...The app even told him to take an opposite turn despite my destination being so close by!
My driver apologized though, and I wouldnt want to give him 1 star. He’s def deserves a 3 star rating at least.. the low rating is most def for this app lately. I never had these kinds of problems back in Feb or March.. I’ve honestly become very disappointed with this app.
Tonight I have this app one last shot and if it ever made these terrible re-routes or driver cancellations again, I’d stop using it. And it did.
Tonight, my first driver cancelled on me, and luckily I got a new one...I didnt mind at first how my replacement driver parked a block away from my pickup address. But when he missed an exit and then the app gave him these roundabout routes (the app told my driver to take different highways that almost guided him in the wrong direction or making unnecessary exits), that’s when I told my driver to take a specific exit that would easily take me to my destination. And then the app tried to make him take a different route that guided him away from my destination...The app even told him to take an opposite turn despite my destination being so close by!
My driver apologized though, and I wouldnt want to give him 1 star. He’s def deserves a 3 star rating at least.. the low rating is most def for this app lately. I never had these kinds of problems back in Feb or March.. I’ve honestly become very disappointed with this app.
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good idea, poorly executed
don’t get me wrong. via’s concept is great- $3 shared rides and they’ve even established an unlimited system where you can use up to four rides a day for a monthly fee. however the negatives heavily outweigh the benefits. it is very rare i get a car in under five minutes, the usual waiting time is 10-20 minutes. the whole idea of getting a car is to get to your destination quicker, but i can walk from new york to croatia and get there before the via arrives. they try to cover it up by reimbursing you, and as credible as that sounds it simply is not acceptable anymore. i write this in UTTER EXASPERATION as i wait for an UBER because the TWO cars i had already waited 30 minutes for had CANCELLED on me- and this isn’t the first time. i am beyond disappointed, to say the least.
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Most drivers great / app has many problems
I like Via “most” of the time. However, this app has many problems that need to be fixed. First, it drains your battery (about 3 percentage points per minute), so bring some backup juice if you need to use your phone. Second, it sometimes routes drivers in a way that wastes a lot of time (for example, I have been in Via about 3x when it told the driver to drive in a circle for no reason). Third, if you cancel out of the app instead of booking a ride, it will sometimes crash several times if you try to reopen. Fourth, if your driver, for some reason, doesn’t come to get you but doesn’t cancel you, you have to text support to get help so that you can book a new ride. Then, you really need to have a lot of buffer time. Finally, the time estimates are very inaccurate during traffic/rush hour.
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Great app to use in nyc.
So much better than uber. Use: ben6w2m if you’re a first time user and get a free ride😉
THIS APP WILL ROB YOU!!! Check your accounts!
This is one of the most unprofessional taxi service app I’ve EVER USED. Via stole close to 100 dollars from my account because what they won’t tell you is that they have a PRE-AUTHORIZED charge for a ride that you may or may not take. I’ve got charged for rides I did not even confirm, I recently had only looked up a ride to see how much it would be, and they took the money for the ride before I had a chance to even confirm whether I wanted to take the ride or not and because it’s competitors have cheaper prices I did not take that ride but they proceeded to take that money out of my account for even looking up the ride, they took the FULL PRICE OF THE RIDE and it did not tell me or show up in my ride history. If you use via check you account, because they will steal from you and unless you contact them you will never, EVER get that money back, god forbid you do you will ether have to fight with your bank to get it orrrrr wait 48 for a email back by via because this app of THIEVES does not have a phone number for you to contact you haveeee to email them and then they will hold your money for a while and then you MIGHT get it back in 10 business days because if you could tell. I HAVE NOT GOT MY MONEY BACK AT ALL, THIS IS THE WORST APP I’VE EVER USED. DO NOT GET THIS APP THEY WILL STEAL FROM YOU. You’ve been warned! 🤷🏽♀️
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Terrible customer service
I’ve been trying to resolve an issue regarding Via’s MyPass where I have signed up to get to and from work for $100 a month, but the app continues to charge me money for rides even after I’ve purchased the pass. I have been trying to work with customer service for over a week to solve the issue, but they have been unable to do so and have now stopped being responsive in any way. I was told that the location of my home was wrong but was reset on their end and to repurchase the MyPass – the same issue has persisted and now customer service is not responding to my emails.
Part of the problem is that there is no customer service phone # for NY, so you are completely reliant to wait on email (oddly enough there is for LA, but they refused to connect me with someone who can help).
Also when purchasing MyPass there is no way to manually put in the address.
Part of the problem is that there is no customer service phone # for NY, so you are completely reliant to wait on email (oddly enough there is for LA, but they refused to connect me with someone who can help).
Also when purchasing MyPass there is no way to manually put in the address.
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There’s so much wrong I don’t know where to begin.
If you like or enjoy being early, don’t use this app, let’s start there. Drivers DO NOT pick you up and drop you off at the locations you choose. They say its to make things easier but today after months of being frustrated with Via I’ve reached the peak when the driver picked me up 3 blocks away from my location with barely any time to get there. What’s worse is that they start to charge you extra money when you aren’t there. I only had 4 minutes to get to the location 3 blocks from me in the cold. I’ve used this app to pick me up from work several times before as well so you could imagine my confusion why they didn’t even pick me up at my usual pick up spot if not my exact location. With this app you either get drivers who are really nice, speak to you and say hello when you enter, but drive slow as molasses or drivers who are aggressive and still drive slow as molasses. How are you gonna be rude and still make me late. The pick up time is NEVER what it says and if you pay attention to the app it adds time without notifying you.
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Save time, order an Uber
I ordered a Via to the airport and was told it would arrive in 9 minutes. I walked to the meeting spot (yes, they did not pick me up at my input location) when there were two minutes left. For at least three minutes, Via said the driver was two minutes away. It was raining and very early in the morning, so I tried calling the driver to check his ETA. He sent me straight to voicemail. I could see on the map that he kept driving around in circles. About five minutes later he called and said he would be arriving soon to take me to a different airport than I had input, and I had to correct him. A few minutes later he canceled the ride altogether. Via automatically ordered another ride which was going to take another ten minutes to arrive. Thankfully, Via said they would waive the cancelation fee for me canceling the ride 😂. Obviously, when trying to get to the airport, there is no time to waste. I ordered an Uber and it was there within 5 minutes and the driver knew exactly where he was going. Not worth standing out in the rain for, save time and order an Uber.
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Good Idea, Bad Excecution
The Via app was a wonderful idea destroyed buy illogic. The idea of the rider AND the driver having an agreed upon meeting location is an system that Uber and Lyft have failed to perfect, but Via does it beautifully. Plus, the rides are justly priced, saving you money (unlike other ridesharing apps). Unfortunately, these are the only two good things about Via.
Upon trying to get a ride, I realized that I needed to run an errand so I cancelled. The app notified me that I would not be charged for the ride, but there might be a small fee next time- which I thought was understandable. What I don’t understand is why I was charged THE FULL PRICE of my ride, PLUS the extra cancellation fee. I tried contacting Via, but I just recieved a reply saying that my email was recieved. And they don’t even have a phone contact number! Then, I read other reviews, and I discovered that you cannot get a refund, only ride credit. The absurdity!! Just as I was about to delete the app, smiling at the blue Via icon trembling on my phone screen, I understood that by doing so, I would lose the money stolen from me. So, Via, you win. But heed my words: as soon as I use up my ride credit, I will win the war.
Upon trying to get a ride, I realized that I needed to run an errand so I cancelled. The app notified me that I would not be charged for the ride, but there might be a small fee next time- which I thought was understandable. What I don’t understand is why I was charged THE FULL PRICE of my ride, PLUS the extra cancellation fee. I tried contacting Via, but I just recieved a reply saying that my email was recieved. And they don’t even have a phone contact number! Then, I read other reviews, and I discovered that you cannot get a refund, only ride credit. The absurdity!! Just as I was about to delete the app, smiling at the blue Via icon trembling on my phone screen, I understood that by doing so, I would lose the money stolen from me. So, Via, you win. But heed my words: as soon as I use up my ride credit, I will win the war.
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