No customer service !
On bad days... you’ll be sorry!
Last week had a cleaner who couldn’t speak English and was really rough while cleaning my home.
She worked 1:34mn but I have been billed 2 hours... she was really on a hurry to leave... and the same day, my friend golden bracelet disappeared...
You can call them, send email or messages. Don’t expect any support except the next one will be better!!!!
Ok but not with me thank you
Response from developer
Hi Ian, thanks for your review. I have taken a look and cannot see any correspondence from you via email so I am unsure which job this review relates to. Could you please contact us via help@bizzby.com? We take issues like this very seriously when they are reported to our Customer Service team so we will certainly investigate this further. Kind regards, Emma - Customer Sucess Manager @ BIZZBY
No longer useful
Response from developer
Hi LDNjames, thank you for your review. We're sorry to hear you are disappointed with the changes we have made regarding same day cleaning. I have taken a look and it seems we got back to your original query within a few hours of your message so I am not sure what happened here. If you have any further questions or concerns regarding this issue or anything else please feel free to drop us an email via help@bizzby.com. Many thanks, Emma - Customer Success Manager @ BIZZBY
Definitely not
Response from developer
Hi OliverCharlesChristian, Many thanks for taking the time to review our services. Despite our best efforts to create a network of on-demand cleaning professionals, it's proven to be a challenge we’ve not yet mastered. As a result, we're no longer offering Same Day Cleaning and Ironing Services but as you are aware you can use our Scheduled Cleaning and Ironing services that you can book in advance. I am very sorry, but somewhat surprised, to hear that you feel the quality of our cleaning is not to standards you would expect. From looking into your account it does indicate you have been very pleased with the services completed by our cleaners, however, we would love to hear further feedback from your about your expereince. Just drop us a note to help@bizzby.com and we will be more than happy to address your concerns. Thanks again for your time and we hope that you have a far more positive experience on your upcoming cleaning service. Should you have any further feedback please do not hesitate to contact us directly. Kind regards, Fraser - Operations Manager @ BIZZBY
Never use this app
Response from developer
Hi John Coresilver, Many thanks for taking to submit your review. We are sorry to hear that you have had such a disapointing experience and we woul like to assure that this is in no way indicative of the usual standards of service we offer. If we could ask you to contact us directly at help@bizzby.com we would be happy to address this all with you directly and ensure that we find a way to restore your faith in us and the services we offer. Kind regards, Fraser - Operations Manager @ BIZZBY
Cleaner stole whiskey and credit cards
Me and my flat mates used BIZZBY several times for cleaning. One of the cleaners came twice. After her first visit we noticed the inside of our drawer looked different.
We then got the same cleaner again two weeks later, and this time we had photos before and after showing that she’s been looking around in the drawers.
Week after we noticed that £100+ bottle of whiskey was stolen. Soon after that transactions are made online using my credit card for £900 (never used this card before, only kept it in my drawer).
When we reporting this to BIZZBY, they simply replied it’s not their problem as the cleaners have been “background checked” and that we should contact the police.
Poor customer service. They could at least have pretended to care, or said they’ll look into it and speak with the cleaner.
Response from developer
Hi Eklow, Thank you for your review where we are really sorry to hear about your experience on this occasion. We can see that you have been in touch with the Customer Happiness Team who have outlined the procedure we have in place for such instances, however, we have not heard anything further from you in regards to this claim. We do take these kinds of allegations very seriously and are absolutely committed to helping you get this matter resolved and have made efforts to contact you via email and phone to move things forward but have been unable to reach you. We completely understand your position and would like to note that your attending professional is a long-standing and highly rated member of our platform and whilst we are in no way disputing your claim it is conceivable that the nature of the complaint raised could be unrelated as this could be a form online fraud which does manifest itself in various ways. Notwithstanding this, as mentioned, we do want to help try and find a resolution to this for you and would appreciate if you could come back to us so that we can work together to get this resolved. Kind Regards, Fraser Operations Manager @ BIZZBY
Useless
Response from developer
Hi ixysibofgsjlhatonjx, Many thanks for your review. We truly appreciate the feedback and will certainly take this into consideration moving forward. Thanks for the feedback and hope that we do have a chance to be #AppYourService sometime soon! Kind Regards, Fraser Operations Manager @ BIZZBY
Great app
Response from developer
Hi Marcopolo5234, Many thanks for your review, we are pleased that you had such a positive experience with your Smart thermostat installation finding the service convenient and easy to use! We hope we can be #AppYourService again soon :)
I had an issue and technical support helped me out
Response from developer
Hi camillamnbvcxz, We are sorry to hear about the issues encountered on your service but was very happy to hear that the Customer Happiness Team were on hand to help put things right for you :) Thanks for the time taken to review us and hope that we can be #AppYourService again soon!
Hotspice
Response from developer
Hi Hotspice, We are sorry to hear that your experience on this occasion did not meet the usual standards we uphold. I do apologise for the downfall on this occasion and sorry that you felt the team were not as helpful as they could have been. However, we are pleased that the professional was able to help offer a resolution to this unfortunate matter. As a regular customer, we hope to have the chance to be #AppYourService again soon!
Not that interested in customers
Response from developer
Hi Geekysquad, Many thanks for your feedback and we’re sorry to hear that you had a negative experience – we’d love to help. We’re committed to achieving a great customer experience but understand things may go wrong from to time. Because we work with independent businesses in delivering services to customers, we find that in some instances addressing issues directly with the service provider is more likely to lead to a positive outcome for both parties, much faster as well. The businesses we partner with take pride in the quality of their work and how satisfied customers are with their service. That said, we’re always there as the first point of contact for our customers, and if the dispute is unlikely to be resolved or the customer feels uncomfortable dealing with the service provider directly, we always try to facilitate an objective resolution. This may include identifying an alternative service provider to rectify or complete the work. As mentioned above, we trust the businesses we work with because quality control is an ongoing process at BIZZBY. It starts at the onboarding stage when we check that new businesses who want to work with us have the skills and professionalism to match our requirements. Among others, our vetting process includes checks of public liability and trade-specific insurance, trade licenses, qualifications, competent persons scheme memberships and customer testimonials. All professionals carry a minimum £1,000,000 insurance cover and are qualified in the trades they carry out jobs on BIZZBY. Once they’ve joined BIZZBY, they are rated by the customer after every job completed – service providers not meeting the minimum rating threshold are unable to take further jobs on the BIZZBY platform. Our ratings & review system enables us to retain businesses focused on quality and customer satisfaction. Once again thank you for the feedback and we’d love it if you contacted us on help@bizzby.com to help us rectify your experience. Fraser, Customer Happiness Team @ BIZZBY
