Leave a Review Remitly
BAD SERVICE
Hear me out, I normally do not write reviews but this app deserves it. I have been with them for a year or two. I am currently building a house and using my “accounting” money to do so. With that said, remitly would make it a huge issue if it was anything over 1000. Granted it was like every other month but nevertheless, I would still provide all the required information. In the end they just suspended my account! I have tried to call and everyone and they have yet to get back to me! They said it was fraud but I have proof I earned my money fair and square. I also have proof of buying material doe my house in Mexico. But they won’t take itShow lessbe fair and over
Customer service is challenging
I downloaded the app to send money to a dear friend in need in another country. The transfer supposedly went through, but just sat at being reviewed. I called and was transferred to someone who needed to verify my transfer. This woman asked extremely personal questions... how do you know the person you sent money? How long have you known them? Will you be sending more money? Why are you sending the money? How do you know the person again? Why did he live with you and your family???? Where is his family? Tell me about his mother?????? It was ridiculous. I understand the need to confirm the account and that I the account holder did indeed initiate the transaction, but once that is clear, I should never have spent 10 minutes repeatedly explaining myself.Show lessLeedle01
Invasion of Privacy
I tried to send money to my friend through this joke of a company. I went through all the hoops they asked if me. They sent a message that it would be an hour for processing. The next day, I got a message saying the transaction was cancelled due to suspicious circumstances. I was also locked out of my account. When I called them they insisted they know more about the reason I wanted to send the money. Who is my recipient? What is our relationship? What is my purpose for sending the money? I said that I am sending money to a friend. Beyond that they have no right to know anything. It’s an invasion of privacy. After spending an inordinate amount of time on hold and after speaking with a supervisor, who continued to insist on knowing about my and my friend’s private life, he refused to do the one thing that this company does, making it a completely and utterly useless entity with no good reason to exist.Show lessDisappointed and Angry9999
Worse app ever...
I do not recommend this application. I would always send money to my brother in Mexico. Keep in mind i did it for over a year. Always trusted this company. Then i started to have problems with them. They only allowed me to send a limited quantity of money. They decided to block my account. I called they said i was able to unblock it. Then they hung up on me. Some girl name Diana then tells me they suspended my account. And i was not allowed to use their service anymore. All i did was send money to my family members... This company make me feel like in doing something wrong. They asume im doing some “kind of suspicious activity” way to address a loyal costumer. I hope Remitly approves my petition of deleting all my files from their system. If you guys don’t want to provide me service never again i don’t agree to you guys having my personal information. Heads up people this is app is a no no. If i was able to put 0 starts i would.Show lessEz 0099
Be careful about this company
I wanted to increase my sending limit to tier 3. They requested my Govt issued ID, SSN and Bank Statement which I sent over to them, I sent over a screen shot of the first page of my bank statement the information on this page includes, Acc name, Acc Number, my PERSONAL ACCESS NUMBER, Balance and a few transactions. They went ahead to reject it citing I needed to send a PDF copy of my bank statement. Why does your company need a PDF format of my full statement of account? I don’t know what you are using this sensitive documents for or what database you store them that might or might not be vulnerable to hackers. You guys have a lot of questions to answer. I am penning a letter to FTC. I called their customer service to fully understand why they needed a .PDF copy and not a .JPEG or .GIF or .DOCX none could explain why they needed it. They said it’s to protect their integrity, what about my privacy? Somethings is wrong.Show lessAppealing to Apple
Developer Response
We are deeply sorry to know your experience with Remitly has been far from excellent. Certainly, it was not our intention to cause trouble while using our service. As a financial institution, Remitly needs to comply with banking and law regulations, depending on the request, we may require additional documentation, but we would like to review your case and explain to you the process for you to send more money with us. Please log in to your Remitly account and chat with us directly at http://remit.ly/143d2yr, we will do what we can to make this right.Favorite app to send money
So the first time I used this app, it took a while for the system to verify the documents for the person receiving the money, but it’s only a $3 fee so I thought I’d rather wait then go to a store and pay more. WAS NOT DISAPPOINTED. it’s been a smooth ride ever since. NO issues. It does take a while to return your money if you cancel, but I’m sure Of the money that needs to be sent now so that is not a problem for me. Love this app. So easy and convenient to send money from my US bank account over to Family in Mexico. Very quick transactions. Love that I get notified of every step of the progress my money has made. Very user friendly app. Remitly will forever be my favorite way of sending money.Show lessSarahheee
Bad services
I’m a customer that madr my transfer everytime with remitly and really there are 2 big things that i don’t really understand:
1. Time processing wrong: everytime time that the trasnfer said one day is deposit in the account recipients other day. Giving wrong information. Don’t promise thing that you won’t be able to keep. For me said next day——> took 2 weeks better not say anything and you are going to receive less bad coments
2. Tricky information: when that happens, the customer services gave me like a compensation for all the inconvenience, one transaction free!!! I said ok im going to still sending money. I wrote 3 times (20 min each) and they keep telling me that i have a free transaction and is going to use automatically. And never happen. Erase the app, download again. Nothing. I wrote again and in that time “carlos” explain me that i ONLY can use it when i transfer dollar exchange to soles... what?? I never transfer dollar to soles. Why they offer me a compensation that not fit what i need. Also if i take that compensation Is not good for the customer is only good for the company the exchange is 3.34 and in Peru is 3.42 how is going to be a a compensation if are taking From my money anyway in the exchange..........Show lessshadownzero
Developer Response
Dear , We currently have limited customer service available as we protect our global team and align with public safety precautions for COVID-19. At this time, we are not able to offer email support and are unable to respond to any email message you send us. We truly appreciate your understanding and patience and apologize for the inconvenience to you. We encourage you to find easy answers to your questions on our Help Center, such as: (https://help.remitly.com) Track your transfer (https://help.remitly.com/s/article/track-transfer?utm_source=auto_reply&utm_medium=email&utm_campaign=track_transfer&utm_content=en) Edit your transfer (https://help.remitly.com/s/article/how-to-edit-your-transfer?utm_source=auto_reply&utm_medium=email&utm_campaign=edit_transfer&utm_content=en) Cancel your transfer (https://help.remitly.com/s/article/cancel-transfer?utm_source=auto_reply&utm_medium=email&utm_campaign=cancel_transfer&utm_content=en) Why is my transfer on hold? (https://help.remitly.com/s/article/transfer-on-hold?utm_source=auto_reply&utm_medium=email&utm_campaign=on_hold&utm_content=en) How sending limits work (https://help.remitly.com/s/article/sending-limits?utm_source=auto_reply&utm_medium=email&utm_campaign=sending_limits&utm_content=en) If you need to reach out to us, you can find the latest information on what customer service options are available here. (https://help.remitly.com/s/article/covid-19-status)WORST CUSTOMER SUPPORT EVER
This app lures you in with a smaller fee and better exchange rate, BUT when an issue occurs they show their true colors. They won’t help in anyway! Won’t even contact you to inform you your money was not paid out. So beware if you send money through this app to loved ones YOU will need to keep up with this app because all they will do is TRY REALLY HARD to steal your money. Because if it weren’t for my receiver calling me to tell me they didn’t pay her the money REMITLY it’s self wouldn’t have said a word to me! I have been “helped” ( NOT AT ALL) by their customer support team (FYI JUST A CHAT ROOM WHERE THE EMPLOYEES HAVE LIMITED ENGLISH WHICH WOULDN'T HAVE BEEN A PROBLEM IF THEY AT LEAST RESOLVED THE ISSUE!) for 3 WEEKS already trying to get my money back but REMITLY KEEPS PUTTING BLAME ON THE OTHER BANK ( still don’t know what “OTHER BANK”) and asking for my bank statements with all my information on them which I don’t understand why Remitly needs to see all my transactions they should just need to see the posted withdrawal of my money from them! SO IF YOU WANT TO USE THIS APP BE HOPEFUL THERES NO ISSUES WITH YOUR TRANSACTIONS BECAUSE IF THERE IS YOU WILL HAVE TO FIND OUT ON YOUR OWN AND KEEP TRACK OF REMITLY BECAUAE THEY WILL NOT MOVE A FINGER FOR YOU THEY WILL JUST SAY “ ITS AN INVESTIGATION THE OTHER BANK NEEDS TO DO WE (REMITLY) CAN NOT DO ANY THING WE CAN ONLY SEE YOUR TRANSACTION NOT FIX IT” NO HELP AT ALL!!! NO RESOLVE OF PROBLEMS !!Show lessBren Brear
Developer Response
We want to make this right. Chat is our best option to support you right now. We do have a dedicated team that works directly with our Partner banks to make sure transactions like yours are completed. If you are not getting the updates you expect, please chat with us directly http://remit.ly/143d2yr.Very bad services support.
I have been waiting 6 days for my 4th transaction to complete. I’m watching the updates all the time, and it just say that it is processing since May 14, I tried to get more information about my process and nobody could give me a concrete time estimate for when my transaction would be completed. In orden to get my money back as soon as possible, I cancelled my transaction, and today I received a mail where they told me that I have to wait 7 business days more. They claimed that this waiting time was due to the recipient bank. Nevertheless, the recipient bank in colombia had not idea about this and had never took part in the transaction. It is insane how this app is playing with my money. Moreover, I couldn’t pay my insurance in Colombia last Monday, and now I have to pay a additional fee as a result of the incompetence and terrible service received from WorldRemit. It is sad that I’ve encountered this situation, I was very satisfied with their service so far and I send money back and forth quite often. Bitterly I’ll have to stop using their services, and would never recommend them to anyone.Show lessEl papi pro
Developer Response
Dear Customer. We would like to extend our sincere apologies for the most recent experience with our service, we know it is very important for you to have your transaction delivered efficiently within the expected time. We will be more than glad to address all your concerns and provide you with a resolution, please reach out to us at : http://remit.ly/143d2yr We have a dedicated staff to assist you 24/7 in English and Spanish. Regards. ^Brainless pathetic customer service
I had connected to customer service for one of my “On Hold” transaction, which was due to an incorrect configuration from my side. Customer person convinced me, that I should cancel, correct the configuration and retry the money transfer to solve it, which I agreed to do so. Then the best part comes in. The service person cancelled my another correct transaction, which is about to deposit in the account. Now it is been communicated that I should wait for another couple more days to get my cash back in the my account and to retry the transfer. Thank god, the faulty transaction is still there with status “On Hold” :) My bad, I choose Remitly, never again!Show lesspraveen thoma
