Didn’t even work man
Pretty self explanatory
This is a terrible service that is full of bugs and has poor customer support
I’ve had Zumper for a few weeks now and initially thought it looked great. The design interface seemed functional so i proceeded to get the full benefits by getting the premium benefits. This is when the apps reliability halted for me. The app arbitrarily made me change my password which in turn deleted my application and credit report. When I tried to resubmit it claimed the credit company could not identify me. Yet the credit company had no difficulty locating my file when I communicated with them. I shared my response with Zumper and it has been nearly a day with still no response.
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Stupid
I hate this app. I send emails to rent a place and never get any response or get contacted back as if they never even revived my interest. Padmapper is a lot easier and quick answers.
Alerts
I haven’t had the app for long but so far I like it. My only issue right now is about the alerts. When I click on the alerts button & it brings me to that section of the app, I can’t see what the new listings are. I have more than one saved search and each saved search has the same number of listings it did before the notification popped up. It would be nice if there was a better way to see which save has the new listings.
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Apartment searching
Pretty good app for looking for an apartment! Some of these reviews seem to be for maybe areas where a realtor has to show apartments and be involved but using this app just to find a place in Raleigh has been amazing for me. Easy to use. Prob will delete but will re-download whenever my lease ends.
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Left hanging after weeks of prep and discussion
I reached out to Zumper and they explained they could take over the house hunting for me and set up showing etc... with the only rule being I could not contact listing brokers myself. I said ok and we decided on going to see a couple apartments this weekend. I emailed early this week to check on the plan and didn’t hear back. Today, two days before our planned day to visit apartments I get this email from Guy Goldman
“Hi Rachel,
My apologies for the delay here. I've reached out to a handful of landlords and we've been trying to set up a tour for you this weekend. Unfortunately we have some bad timing and our agents happen to all be out of town on the same weekend. I wish we could have helped but I wanted to give you enough notice to reach out to brokers yourself so you can set things up.
My apologies again for the delay and hopefully we can assist in the future.
--
Best,”
So basically after I have emailed you all the apartment I am interested and not done any of the leg work myself you decide 2 days before viewing that you can no longer help... thanks for royally screwing be over, useless service!!!!!
“Hi Rachel,
My apologies for the delay here. I've reached out to a handful of landlords and we've been trying to set up a tour for you this weekend. Unfortunately we have some bad timing and our agents happen to all be out of town on the same weekend. I wish we could have helped but I wanted to give you enough notice to reach out to brokers yourself so you can set things up.
My apologies again for the delay and hopefully we can assist in the future.
--
Best,”
So basically after I have emailed you all the apartment I am interested and not done any of the leg work myself you decide 2 days before viewing that you can no longer help... thanks for royally screwing be over, useless service!!!!!
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Response from developer
Hi Rachel - we're really sorry to hear that you had this experience working with our team. We'll be addressing this directly with them to ensure this doesn't happen to any other users who use our service. Please feel free to contact our support team at support@zumper.com if you have any additional concerns you would like to raise.
Amazing experience
I have moved ~10 times in the last couple of years and was finally ready to settle down in Chicago. However, I only had a 3 day timeline to start looking for apartments and sign a lease. A friend recommended Jeremy to me and within a couple of hours we were on the phone going through 15 options he had pulled for me in the area based on my preferences. We narrowed it down to 5 and he scheduled all of the appointments for less than 48 hours later. A few hours later I had found multiple apartments I liked and one that I loved - he even helped me to get some extra deals before signing the lease. After moving so many times and how stressful it was finding an apartment every other time, I never knew it could be this easy and downright enjoyable. I give all the credit to Jeremy and would recommend him to ANYONE who is looking to move to the Chicago area - he was excellent!
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Response from developer
I'm so glad we were able to take the stress out of this move for you!
Awesome app, awesome people
My experience with the Zumper team was excellent! I had a 3 day window to find a place for out of state relocation. I worked with Allison and she was fantastic. We toured a wide selection of properties and found a really great place by the end of day 2. It was evident that Allison knew her market, and she also had warm relationships with the property managers. Finding a place to live in a new city in a short timeframe is somewhat stressful, but Allison made it a smooth experience and even had me laughing.
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Great app!
Great app! I love there’s a “favorites” section where you can organize your top picks. Also, it works with your budget& preferences. With this app, my husband and I were able to find an apartment pretty quick. We didn’t even have to look for a while. We found a place and moved in within two days. Thank you for that! (:
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Great for long term hunting, not so great for short
I think this app is awesome for searching for exactly what you want, with a wide range of filters that allow you to specify pretty much anything you want in a place to live. Unfortunately, I’m looking for a short term lease, and NOTHING comes up. No matter how few filters I put, nothing shows. I know that in part, this isn’t the app’s fault, but it’s still frustrating. I’m not sure if they limit short term lease to only 3 or 6 month leases or if they also allow sublets, but I have found many places in my search area offering both on different websites, neither of which are listed on Zumper. I appreciate this app, and very well might use it again when I look for another apartment in the future, but currently, it has not helped my search whatsoever.
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Response from developer
We appreciate your review and will pass that along to our team!
