Smooth, Reliable and Affordable Prices!
I've always used this app to book my tickets since last year and I've never had issues for the past 10 flights I've booked.
Horrible customer service and flight booking system
This is the worst app to date. Do not book if you need to book particular flights! The app will force you out of the system saying “sold out” and you have to start again.
So evidently, I had to book a much earlier flight. To my disgust, found out that the flight I originally wanted was still available! The system “kicked me out” saying it was sold out, and yet this flight I was looking at minutes later after buying a different flight, it was still available!
The customer service did not help, and kept saying that prices changes, and I was not asking for changes in prices, only that I had originally wanted that flight but the app kept kicking me out saying it was sold!
Will never book through this app again.
So evidently, I had to book a much earlier flight. To my disgust, found out that the flight I originally wanted was still available! The system “kicked me out” saying it was sold out, and yet this flight I was looking at minutes later after buying a different flight, it was still available!
The customer service did not help, and kept saying that prices changes, and I was not asking for changes in prices, only that I had originally wanted that flight but the app kept kicking me out saying it was sold!
Will never book through this app again.
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Exceptional Customer Service
I have always been pleased with trip’s ease of use, especially living in China and not reading Chinese. But recently their customer service really impressed me. I’m traveling to Vietnam over Chinese New Year/Tet and I booked a hotel back in November. The hotel fell under new management, who refused to honor my booking. The trip staff offered a good alternative at a better rate. I didn’t take it because I had some specific amenities I wanted that the new hotel didn’t offer. I found a new hotel and trip sent me a good amount of money as compensation, even though this was not their fault and I had not pre-paid for the room.
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Awesome app
This app is awesome , I have used it ,for all my bookings for :flights ,hotels ,train etc in china
Flights, hotels, car rental in Philipines.
Don’t bother trying other apps , to beat for prices, as they’re all about the same ,but this is just so simple to use and I find the prices are usually cheaper anyway.
I’ve never ever had one problem with any of my bookings for the last 10 years.
And if there is some cancellation on their end ,they let you know instantly and they sort it out so you get another flight.
I’m one very happy human customer
Flights, hotels, car rental in Philipines.
Don’t bother trying other apps , to beat for prices, as they’re all about the same ,but this is just so simple to use and I find the prices are usually cheaper anyway.
I’ve never ever had one problem with any of my bookings for the last 10 years.
And if there is some cancellation on their end ,they let you know instantly and they sort it out so you get another flight.
I’m one very happy human customer
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Uncompassionate
This has been the worst customer service I’ve ever received. The app is glitchy and the call center is in China. I had a emergency in my
Family and was unable to cancel my booking the calL rep I spoke was rude and unhelpful just repeating the same words back to me over and over even when I asked my next steps and asked for more help he kept repeating himself. I’ve emailed this organization twice and they had the same rep call me on the day I was suppose to leave for my trip asking me for proof and being so inconsiderate it maybe uncomfortable I had to hang up the phone. Please do not book from this site you will have nothing but issues if you need to reach out or confirm with anyone and all
Hotels will refer you back to these people who have no desire to help you.
Family and was unable to cancel my booking the calL rep I spoke was rude and unhelpful just repeating the same words back to me over and over even when I asked my next steps and asked for more help he kept repeating himself. I’ve emailed this organization twice and they had the same rep call me on the day I was suppose to leave for my trip asking me for proof and being so inconsiderate it maybe uncomfortable I had to hang up the phone. Please do not book from this site you will have nothing but issues if you need to reach out or confirm with anyone and all
Hotels will refer you back to these people who have no desire to help you.
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CTrip’s got your back!
This company has been incredibly helpful for my traveling in Asia! This one time I was stuck in this random city in China (by myself!!) because a connecting flight of mine got cancelled after I’d already begun my journey. That’s okay, but the issue was that NO ONE spoke English and my chinese is HORRID.
So I called cTrip to ask what was being done about this situation and they assured me they were on it to find out. They had my back the entire 2 days I was stuck in that random town and I finally made it to Thailand! I had to cancel every single one of my previous hotel reservations and cTrip took care of all of it for me.
It was actually one of the best trips of my life. So, yes they have a booking fee. But after that fiasco, I know that booking through this company is a solid choice and that they won’t leave me to deal with everything by myself. If you’re traveling Asia, and want some support, cTrip is the way to go!
So I called cTrip to ask what was being done about this situation and they assured me they were on it to find out. They had my back the entire 2 days I was stuck in that random town and I finally made it to Thailand! I had to cancel every single one of my previous hotel reservations and cTrip took care of all of it for me.
It was actually one of the best trips of my life. So, yes they have a booking fee. But after that fiasco, I know that booking through this company is a solid choice and that they won’t leave me to deal with everything by myself. If you’re traveling Asia, and want some support, cTrip is the way to go!
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Useless App, cTrip was way better
Flight search results don’t show you detailed Overview of Stop-overs (such as City, duration etc.), having to do many many more clicks just to see details of Stop-overs, then having to click back back back just to go back to search results and having to do this all over again for every other possible flight. AND app not available in Landscape mode for iPad, only Portrait mode . This app deserves 0 stars, lazy Developer, no thought process into App, I used to use cTrip all the time, now I’m going elsewhere.
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Response from developer
Thank you for rating Trip.com. Actually our application will show the flight details information in "Confirm Flight Details" . If you have any further questions, please feel free to email us at en_support@trip.com. Have a nice day!
Terrible app, terrible company
I wish I could give this app (and company) zero stars.
Price increases after you select a flight, prices for both hotels and flights are cheaper on the Chinese version, for foreigners payment options are a nightmare (if you us a foreign credit card and there’s any issue with the booking, their customer support is only trained to say one thing: it’s a problem with your bank, you need to contact your bank), and finally overall their customer service is abysmal; poor English, no ability to resolve your problem (in fact that’s exactly what it is: it’s YOUR problem)
Price increases after you select a flight, prices for both hotels and flights are cheaper on the Chinese version, for foreigners payment options are a nightmare (if you us a foreign credit card and there’s any issue with the booking, their customer support is only trained to say one thing: it’s a problem with your bank, you need to contact your bank), and finally overall their customer service is abysmal; poor English, no ability to resolve your problem (in fact that’s exactly what it is: it’s YOUR problem)
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Worse booking system
Worse booking system I have ever used. All I want to do is pay for my flight but where the hell is the option. I put in my bank details and all it says is awaiting payment. Now I’m sitting on the phone waiting for yous to answer after my previous cancelled
Response from developer
Thank you for rating Trip.com. We are terribly sorry to hear about your experience. Normally the payment will be go through successfully. Please kindly provide us the booking number related to your feedback to our email address:english_flight_support@ctrip.com. We will try our best to help you solve the problem. If any further questions, please feel free to email us at en_support@trip.com. Have a nice day!
Best travel/booking app I’ve ever used
This app was an absolute gem when travelling China. Initially I was just using to book trains but I ended using it for flights and hotels as well. The ticket pick up information written in Chinese made life so easy at stations and I love the bookings timeline so I could find each booking so easily. Brilliant app congratulations and thank you
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