Worked ok at first, then each updates got worse
With every update, I’m having more and more problems accessing my cameras. After today’s update, I cannot access the feeds at all. Where it was buggy and touchy before, now it’s competely broken. I get “timed off” messages, on all devices, and they never connect. Cameras are all updated and good. The app just can’t reach them for whatever reason. Time to find another app.
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Awful
Update: now being told I need to pay for cloud storage to make the camera work???Why?! I never had to pay for anything for the first three years while the camera was working! I accessed the camera via the app and could use an SD card if needed. Absolutely no need for cloud. Seems like these people are running a SCAM! I’d strongly advise not using them! I now have a completely redundant camera that’s going in the bin. Absolutely awful that they can get away with this.
Absolutely shocking that the app has not been working for weeks!!! Paid good money for the camera and can’t even use it!! Terrible service.
Absolutely shocking that the app has not been working for weeks!!! Paid good money for the camera and can’t even use it!! Terrible service.
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Response from developer
Hello, I am sorry to cause you trouble. After paying for cloud storage, it does not work. You can contact us by email. Please attach your camera UID and payment screenshot to the content of the email, and we will process it for you as soon as possible. This is my mailbox number liaoyuanyuan1452@dingtalk.com
Privacy Risk
Originally a great camera and supporting application for the price. I’ve used it for 2+ years. Now a major privacy risk as the app requires unrestricted access to your phone’s location and use of all personal data to include browser history and social media.
Another Bad update
New update not working on ios 8.3 , freezes after 1-2 seconds . FIX IT !!!!
Version 5.4.2 worked perfectly , but I can't download and save files from SD card
When playing video from memory card we need playing speed selector normal / 3xslower
Version 5.4.2 worked perfectly , but I can't download and save files from SD card
When playing video from memory card we need playing speed selector normal / 3xslower
Crashing on ios13
When will this be iOS 13 compatible please. It keeps crashing now! I have the latest software version and latest iOS but when you zoom, after a few seconds it freezes to phone! Also I. Any get a Mac to read my sd card when I take it out?
Response from developer
Hello, the current version has been updated, it is recommended to update it
Good and bad
The camera is ok but the app is not so good. The picture is clear when in actual HD mode and the nite vision does a good job. Here is a list of issues that need to be fixed with the app.
1-Email doesn't bind for password(no email received and not in my junk folder)
2-Set to high resolution but when you leave app and go back in the pics blurry and even if it says high res you have to select it again to clear pic
3-When you leave app the camera will move from position you set it to and/or zoom in all the way for no reason and I have to reposition it
4-Audio is garbled when you talk
5-I changed the password and it took effect after about 5 minutes then reverted back to the old password that came with camera
6-The gesture lock I have set several times and it works once and then deselects itself.
7-When you go into local media to see where pics and videos are recorded locally(not on an sd card) it usually shows empty as I don't use this feature-however today throughout last night there are approx 30 videos that were recorded that I didn't do with different time stamps yet I can not view them...??? This really concerns me!
***problems now also it keeps forgetting password-says it’s incorrect and won’t let me connect unless I reset it over and over
1-Email doesn't bind for password(no email received and not in my junk folder)
2-Set to high resolution but when you leave app and go back in the pics blurry and even if it says high res you have to select it again to clear pic
3-When you leave app the camera will move from position you set it to and/or zoom in all the way for no reason and I have to reposition it
4-Audio is garbled when you talk
5-I changed the password and it took effect after about 5 minutes then reverted back to the old password that came with camera
6-The gesture lock I have set several times and it works once and then deselects itself.
7-When you go into local media to see where pics and videos are recorded locally(not on an sd card) it usually shows empty as I don't use this feature-however today throughout last night there are approx 30 videos that were recorded that I didn't do with different time stamps yet I can not view them...??? This really concerns me!
***problems now also it keeps forgetting password-says it’s incorrect and won’t let me connect unless I reset it over and over
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*Update*. Cannot login since update
Update June 2020
Since the software update unable to log in. Even click to reset password. It says password changed log back in. Nope. Won’t log in
Ok try register the devices again it says NOPE this email address already exists therefore you must login.
Well I did know the password and used it for years but now cannot login nor reset not register again.
Appalling update rendered all my cameras useless
A disgraceful software update that locks you out of your account with absolutely no way to be reset.
Please fix!! My cameras do not work with other software apps??!!
***UPDATE***
Update
Update
Superb!!!! Now works perfectly again as it used to!
But even better!
Thank you for overhauling this app. Can now view cameras over 4G again and access without VPN
Glad for the improved security measures and happy now I can use the app. So far so good.
Excellent work!!
**************
Used to work until today. At work no access all day.
Came home. Reset. Reinstalled, checked firmware all up to date.
Works on WiFi. NO LONGER WORKS ON 4g or 3G mobile network!!
What’s the point of a remote camera if cannot access when outside the house??
Could be the fact I’ve updated to ios12. But pretty annoyed absolutely no longer works unless via WiFi in the house?!!!!
Since the software update unable to log in. Even click to reset password. It says password changed log back in. Nope. Won’t log in
Ok try register the devices again it says NOPE this email address already exists therefore you must login.
Well I did know the password and used it for years but now cannot login nor reset not register again.
Appalling update rendered all my cameras useless
A disgraceful software update that locks you out of your account with absolutely no way to be reset.
Please fix!! My cameras do not work with other software apps??!!
***UPDATE***
Update
Update
Superb!!!! Now works perfectly again as it used to!
But even better!
Thank you for overhauling this app. Can now view cameras over 4G again and access without VPN
Glad for the improved security measures and happy now I can use the app. So far so good.
Excellent work!!
**************
Used to work until today. At work no access all day.
Came home. Reset. Reinstalled, checked firmware all up to date.
Works on WiFi. NO LONGER WORKS ON 4g or 3G mobile network!!
What’s the point of a remote camera if cannot access when outside the house??
Could be the fact I’ve updated to ios12. But pretty annoyed absolutely no longer works unless via WiFi in the house?!!!!
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No problems
Where can I buy more devices for this app??
Decent app, never gives me any trouble and does what I need. The camera I’ve got has been discontinued though and want to buy more to add to this app. Any suggestions for what to buy much appreciated.
Decent app, never gives me any trouble and does what I need. The camera I’ve got has been discontinued though and want to buy more to add to this app. Any suggestions for what to buy much appreciated.
Response from developer
Hello, you can search for "starcam camera" through the Amazon platform, which has more device options
Windows
I’m trying to figure out how to use this from a web page anything besides my phone. It’s a windows computer just would like to see on larger screen. I have a older iPad as will but it won’t update to a version that is accepted. Someone please give me a hand.. thanks
Response from developer
For windows to use the EYE4 program, you can download https://www.vstarcam.com/software-download (Eye4 for Windows) from this website and install it on your computer. After the installation is successful, log in to your account
App freezes up!!!
When viewing the live feed in horizontal mode on my IPhone 8, the app will freeze up. I have to restart my phone. However, since the screen is frozen it won’t let me just restart the phone immediately, it makes me hold down the button for a couple minutes in order to get the screen to unfreeze & phone to restart. It is SO FRUSTRATING!!! Every update you have done in 2020 has actually made this problem worse! The screen freezes up faster. Please fix this problem!
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