No show
For a while I was quite happy with this app, and if there were any issues I could still get them on the phone. My last order the taxi just never showed up and they couldn’t be reached. If you can’t fill an order made a day in advance, maybe let me know.
Love this app!
I love this app! It works great from my iphone. I use it all the time. Very reliable, user friendly.
App drags down the rest of their service
American Taxi drivers are generally prompt and polite and I’m willing to pay a bit more for licensed drivers. But the process to order and, especially, pay for rides on this app is awful and gives me no confirmation in the company’s ability to safeguard my credit card data.
Very antiquated app
I don’t even wanna get into how much time I wasted trying to get this thing to work. I finally ended up deleting the app and will use another company. The whole process of trying to upload my info seemed sketchy.
American Taxi app
I was in a hurry to download this app and get registered. I tried to enter my street address in the street 1 field, and the app refused to accept it. This is a valid address for a condo building. I tried typing it different ways, and it still wouldn’t accept it. The developer needs to fix this, so it works for people in a hurry!
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Unusable
After the registration and trying to login, it shows the pop up with the keyboard that I can’t dismiss. It’s in the way and I can’t press the button to continue. Who designed or approved this?
It used to work
Long ago this app was working fine. Now, you go through the whole process of ordering and when you hit submit it crashes every time. Guess they don’t mind losing business. I wonder if their drivers know how much business they are losing everyday.
App crashes when submitting orders
This app should be called "try to place an order 10 times but the app always crashes and you eventually take an Uber". Fix the app please.
Fine Service-App is HORRIBLE!!
Time for a UX/UI update!!!!!!!!!!!!!!!! I show no Credit Card on file but when I add my card info app says card already in file. This is a dreadful app and it’s time you present a modern app for your users! Please fix…I would be happy to help.
Awful!! I was double charged
This app is awful. The most dreadful and unintuitive user experience. I used mobile pay and it charged me but didn’t send the charge to the driver. He wouldn’t leave and I ended up swiping in the car. So I was double charged for the ride. I won’t use the app or American Taxi (whom I’ve been using for 20 years) again. Uber and Lyft have set the bar much higher.
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