# 7 Cups: Online Therapy & Chat — user reviews > 918 indexed App Store user reviews of 7 Cups by 7 Cups of Tea, rated 4.40/5 from 5,683 ratings. - Source: https://appshunter.io/ios/app/7-cups-online-therapy-and-chat/id921814681/reviews - App overview in markdown: https://appshunter.io/ios/app/7-cups-online-therapy-and-chat/id921814681.md - Rating breakdown: 5★ 4,521 · 4★ 307 · 3★ 157 · 2★ 134 · 1★ 564 ## What do users think of 7 Cups? Overall sentiment: mixed **Pros** - 🚀 Helpful for mental health support - 👍 Rewarding volunteering experience - 💡 Accessible free emotional support - 🤗 Supportive and caring community **Cons** - 🐛 Buggy app with technical issues - 👎 Inconsistent and unhelpful listeners - 💰 Expensive paid therapy services - 🔒 Lack of safety and moderation **Commonly reported bugs** - Login and account issues - Frequent app crashes and freezes - Delayed or non-responsive listeners - Glitches in core app functionality **Most requested features** - Ability to delete chat history - Option to choose listener gender - Improved notification system - Better organization of past conversations ## Newest reviews (11 of 918) ### 4/5 — great *2026-08-16, version 5.72.18* really fulfilling! a bit buggy. ### 2/5 — Not getting texted cods *2026-07-30, version 5.72.18* So I’m having an issue with actually starting to walk with someone. And in order to do that is put in my number and then get offed a code that’s texted to me. Though unfortunately I haven’t been receiving that’s code messages at all. It’s frustrating. ### 3/5 — Trouble with controls *2026-06-30, version 5.72.18* For some reason it’s the hardest thing to press the smallest X button to get rid of notifications… It’s super annoying when I can’t delete it and instead forced to tap on it and be sent to the browser. Please fix this for better quality ### 3/5 — Message somewhere else *2026-03-09, version 5.72.18* It's good to find people to help, but that’s it. The messaging itself is poor, so if anyone wants to use it, I’d recommend trying to ask for other contacts ### 2/5 — Please read! Beware! *2026-02-05, version 5.72.18* I was promised services with a licensed therapist. My understanding was that after I messaged them, I would receive a response no later than 24 hours later. They would ask questions, we would work to create goals & a treatment plan. I think I wrote 3 heart wrenching messages before I got one cut and paste message with one question added on to the end. That was fine I wrote back to that message, answered the question & didn’t hear anything again for another 5 days or so. I thought maybe I didn’t understand so I started reaching out to 7cups by phone & email. I recorded & took screen shots of every attempt I made, asking if I don’t understand the process, asking for a new therapist, asking for a refund. It just felt like further rejection which was the one thing I just couldn’t handle. The “therapist” finally reached back out explaining that she was traveling on vacation, then got locked out of the system, all like that should be perfectly understandable & acceptable to me. Then she asked the again asked the one question I had already answered. To a person already in mental & emotional agony, this is about the least professional thing I’ve ever seen. I actually have a degree in psychology. I’ve been on the other side of this & now all I have is my voice & trembling fingers to warn anyone that may be in my position to stay away from this place that is actively taking advantage of weak & hurting people. It’s saving grace are the kind & caring listeners that actually talk to you. Now I’m doing all I can just to try to get my money back because there’s such a gray area with paying for services, they’re not even worried about it. Amazon pay didn’t do much & my bank is trying but who knows. Please be careful!! ### 4/5 — Mental health support *2025-11-30, version 5.72.18* The platform is reliable and the listeners stay anonymous and offer support. I recommend it ### 4/5 — love the concept but.. *2025-11-10, version 5.72.18* i love the concept of the app, but i wish it was a bit smoother to use, it lags a lot for me. and i wish it was easier to switch between a listener account and member account in the app, also it should be easier to see the ratings and reviews of my own account on the app. make it a little more user friendly please ### 5/5 — Didn't use. *2025-10-27, version 5.72.18* Because request failed. PLS FIX. ### 5/5 — Thank You *2025-10-03, version 5.72.18* This is the best free app I’ve found! Even if they’re not professionals, it’s nice knowing there is someone to talk to right at your convenience. It's much needed! ### 2/5 — App crash *2025-09-26, version 5.72.18* It looks like a good app but it crashes out a lot for example it asks me for a verification code but even though I wrote my phone number It didn’t send me the code so I couldn’t do anything and it made me stress out even more ### 5/5 — Rewarding Volunteer Experience *2025-09-15, version 5.72.18* I am writing this review from the perspective of a listener. Hearing and supporting people in need is an incredibly rewarding volunteer experience that you can participate in from the comfort of your home. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t use 1 on 1 chat *2026-05-08, version 5.72.18* Requires SMS verification but never received an SMS message. ### 1/5 — Worthless *2026-02-10, version 5.72.18* Wanted to try. Every password I made up came back as “came up in stolen data base”. I was making up the most off the wall passwords and still didn’t work. Don’t waste your time. They don’t care about you. ### 1/5 — a chatroom just for chat *2026-01-24, version 5.72.18* website is not for healing. as soon as you mention real feelings or thoughts, you get shunned. Trolls are running rampant and allowed to say the same programed lines repeatedly. Bullying and back handed compliments, are tolerated. This is a good chat room for boredom but don't waste your time trying to get good mental health support there. ### 1/5 — Can’t log in *2026-01-23, version 5.72.18* I keep trying to make an account and it won’t let me. It either says my password was in a leak, my passwords don’t match. When they do, or that my email is invalid despite me typing it correctly. Please fix your app as I cannot access it. ### 1/5 — Can’t Cancel Membership *2026-01-13, version 5.72.18* I tried to cancel my membership last month, and the cancelation pages were not working in the website or the app. I emailed customer service request to cancel my membership. A month later, the cancelation pages are STILL not working on either place, and I was just charged another $159. Customer service will ignore you and their cancelation page is always broken. This company is trying to steal money from people who need help. Shame on you 7 Cups. ### 1/5 — Doesn’t work *2026-01-11, version 5.72.18* Wont allow me to sign up with a gmail I’ve had for 19 years. It’s “not valid”. What is this trash? They can’t get their sign up process to work but we’re supposed to tell them our personal issues? Lol. ### 1/5 — Bad *2025-12-03, version 5.72.18* Very rude “listeners” ### 1/5 — Do not download *2025-10-25, version 5.72.18* This app is terrible for both listeners and members don’t use it. It shouldn’t even be legal it makes things worse. ### 1/5 — Don't install *2025-10-17, version 5.72.18* Horrible customer service from this company Do not purchase !!! ### 1/5 — Listeners need PAY! *2025-09-09, version 5.72.18* If your HEALED, stay away. Do not help people and become a listener if u perfectly happy in your life. ## Most praised reviews (10 highest-rated) ### 5/5 — Helpful *2026-08-08, version 5.72.18* It is meaningful help. ### 5/5 — Good practice ^^ *2026-07-16, version 5.72.18* I remember when I first used this app in 2022 on a member’s account. I was struggling with depression and my life back then was.. rough, to say the least. I can’t remember vividly the experiences I had with a few of the listeners but- I’m sure I wasn’t satisfied. It’s not that the listeners *don’t* listen, of course they do! They are perfect in all aspects. However, what I wanted was therapeutic advice- not someone who would validate my feelings. And, unluckily for the old me, this app had exactly that. Now, I use 7cups as a listener after finally healing from everything I went through in the past. And truthfully? Having someone to listen to you is much better than just having someone who tells you what to do. You should always be capable of thinking for yourself rather than relying on someone else to think for you! I thoroughly enjoy this app and I have been a listener since March 26th, 2026, the very same day that I quit all social media and video games to pursue my goal- which is to help others find their own path in life. This app is a great practice for anyone who wants to go into a mental health field (personally, I’m interested in psychology) and a great practice for those who want to enhance their listening skills. As a Buddhist, this app helps me understand others better and put everything I’ve learned from constantly reading, meditating, and praying.. into practice. I truly do enjoy this app and it’s been a wonderful experience. I only hope this experience can continue, and I hope that I, and all listeners on this app will be able to help everyone find the right path for themselves. Thank you, 7cups! <3 ### 5/5 — Amazing! *2026-06-01, version 5.72.18* What a wonderful way to connect people to immediate support for things they are going through! ### 5/5 — Really helps *2026-05-31, version 5.72.18* I love this app, it’s gotten me through some really dark times. ### 5/5 — Helpful app *2026-05-10, version 5.72.18* Amazing app really helpful ### 5/5 — A viable alternative to online therapy *2026-05-02, version 5.72.18* A lot of people who are struggling and need help can’t afford therapy, and don’t want to use a crisis line. 7cups is a great alternative. There are a lot of listeners so spend some time to browse through them and fine one (or more!) that work for you. It’s also very rewarding to become a listener and support others 😇 ### 5/5 — 5 stars *2026-04-15, version 5.72.18* This app saved me when I was going through really hard times, I found some really wonderful amazing listeners. Now I am a listener myself and can help people in the way people helped me! If you are reading this, you should definitely get the app. ### 5/5 — I love 7 cups *2026-04-01, version 5.72.18* It’s amazing and beautiful and definitely helps me out and it’s very easy and it’s people friendly too. ### 5/5 — Very helpful app *2026-02-16, version 5.72.18* I have used this app since july /25 and it’s the most helpful and useful app I’ve found. You can connect to 1-1 chats with trained listeners or therapists and also talk to other members in groups or forums. ### 5/5 — Love it!! *2026-02-10, version 5.72.18* Yall are really gonna love this app it’s really helpful it helps me with a lot of personal issues I be having going on at home and it helps with every other problems or situations any of yall have going on in life so if anyone looking for someone to talk to online I recommend this app u will love it trust me! 😁 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*