# 7-Eleven HK — user reviews > 51 indexed App Store user reviews of 7 by The Dairy Farm Company, Limited, rated 4.90/5 from 17 ratings. - Source: https://appshunter.io/ios/app/7-eleven-hk/id6680157469/reviews - App overview in markdown: https://appshunter.io/ios/app/7-eleven-hk/id6680157469.md - Rating breakdown: 5★ 16 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 0 ## What do users think of 7? Overall sentiment: negative **Pros** - 🚀 Convenient pre-order and pickup - 👍 Easy to use system - 👍 Fast and convenient purchasing - 👍 Very easy to use - 👍 Convenient for seniors and beginners - 👍 Easy to order coffee on the go - 👍 Convenient for ordering food on the way **Cons** - 🐛 Login issues (no verification code) - 🐛 App is slow and buggy - 🐛 Order cancellation without reason - 🐛 Product quality issues not handled - 🐛 Incorrect pricing and messy displays - 🐛 No refunds for cancelled orders - 🐛 Payment page is blank - 🐛 App is a scam - 🐛 API failed during registration - 🐛 Unclear usage instructions - 🐛 Cannot use coupons at specific locations - 🐛 No refunds - 🐛 Prices increased - 🐛 Inconsistent coupon application - 🐛 Staff don't know how to operate - 🐛 No packaging received despite fee - 🐛 Poor customer service (phone busy) - 🐛 Only credit card payment accepted - 🐛 Terms changed after purchase - 🐛 App shows network connection issues - 🐛 Discounts are hard to find - 🐛 Breakfast set missing - 🐛 Incorrect birth date displayed and uneditable - 🐛 Purchased items unusable at store - 🐛 Deceptive offers - 🐛 Login fails, no verification code - 🐛 Registration fails, no verification code - 🐛 App is a waste of time and burdens staff **Commonly reported bugs** - Cannot log in, no verification code received - Cannot register, API failed - Pre-order payment page is blank - Order cancelled without reason, no refund - Product quality issues not addressed - Incorrect pricing and messy displays in store - Cannot use coupons at Asian Air Cargo Centre - Purchased coupon not received - Cannot add food items to cart for pickup - App does not automatically save stamps when paying with Octopus - Cannot bind with YUU, no points earned - Breakfast set disappeared after purchase - App shows network connection issues - Birth date incorrect and uneditable - Purchased ticket/coupon unusable at store - Login fails, no verification code - Registration fails, no verification code **Most requested features** - Add PayMe, Alipay, WeChat Pay - Add Apple Pay for payment - More payment options (e.g., Octopus, Alipay, PayMe, cash) - More secured payment methods like ApplePay, FPS ## Newest reviews (12 of 51) ### 4/5 — 付款連接 *2025-07-19, version 1.5.0* 如果添加埋Payme,Alipay或WeChat pay 連接選擇就更方便 ### 2/5 — 7/11東涌每間摆放商品价格都不符，乱七八糟 *2025-06-05, version 1.3.0* 71东涌店 放的标签和实际产品价格都不一样 ### 3/5 — Bad *2025-05-21, version 1.2.0* 完全註冊唔到 API failed ### 2/5 — 使用方法 *2025-05-19, version 1.2.0* 使用唔清楚 ### 2/5 — No refunds 不設退款 *2025-03-05, version 1.0.6* Beware of losses 小心掠水 Most of the positive reviews of this HK apps are in English, but few in Cantonese. 竟然咁多正評係英文🤔🤔但中文就唔多見 ### 3/5 — Other payment method *2025-02-25, version 1.0.6* Pls add apple pay for payment. I don’t want to save my credit card detail in the app due to cyber security issue. ### 3/5 — 支付問題 *2025-02-05, version 1.0.5* 建議多一些支付平台 ### 2/5 — 價錢 *2025-01-13, version 1.0.4* 上次$10杯,今次$12.5😣 ### 1/5 — 好難用 *2024-12-26, version 1.0.4* 好心要送優惠卷就直接比code，又話購物要填咩優惠卷代碼，但個人ac個卷完全無碼，好似雞髀咁又話滿60即減20，去櫃檯do又話無code do唔到，上個online shopping又無優惠卷代碼，完全吾知想點，果斷放低曬d嘢走人。 無心就吾好搞app啦，人地OK幾直接，拍下八達通就自動有咩卷扣咩卷，唔使煩到d用家 ### 2/5 — 職員唔識操作 *2024-12-22, version 1.0.4* 唔知有冇培訓過，線上落單職員話唔識處理🫡 ### 1/5 — 垃圾app *2024-12-18, version 1.0.4* 慢到嘔 垃圾app ### 1/5 — 廢到無論 *2024-12-16, version 1.0.4* 都預左出到嚟效果廢，估唔到比想像仲廢。 又要收你包裝費，但收完咩包裝都冇見到。 員工啲培訓度完全不足，收到單唔係即刻做，其實用得你app買熱食熱飲都係想爭分奪秒，如果唔係我到門市嗌都得啦。 去到咩都冇，咖啡直頭冇奶都冇更新到，後續想退款啲客服又係廢既，咩年代仲要打電話，衰過電話公司打極都冇人聽。 跟唔到科技好心就唔好夾硬跟啦 ## Most critical reviews (10 lowest-rated) ### 1/5 — 未能登入 *2025-10-20, version 1.10.0* 必需手機驗證碼，但多次嘗試都未有收到訊息 ### 1/5 — 件貨買返黎品質有問題，完全唔處理 *2025-07-18, version 1.5.0* 垃圾公司，垃圾app ### 1/5 — 不退款 *2025-05-31, version 1.2.0* 無故取消訂單，已等一個星期仍然沒有退款 ### 1/5 — 預購都load唔到去payment 果頁 *2025-05-29, version 1.2.0* 已經每一頁都load好耐 但連payment 都長期空白頁 點俾錢喎… ### 1/5 — 詐騙App *2025-05-21, version 1.2.0* 落單時無講加購貨品缺貨，俾左錢先話無貨但其他骨就要你食，變相無啦啦買左d嘢，正一垃圾公司 ### 1/5 — 單方面取消訂單 *2025-05-08, version 1.2.0* 落完單臨出門口先取消我張單 玩嘢？ ### 1/5 — 垃圾app *2025-04-01, version 1.0.7* 垃圾App，食檔個到店自取都廢嘅，啲餐永遠加入唔到購物車 ### 1/5 — 唔識自動儲印花 *2025-02-23, version 1.0.6* 用八達通俾錢，個Apps唔識自動儲印花，變相職員唔出聲，佢會私自攞客人嘅印花 ### 1/5 — 無法在亞洲空運中心使用優惠券（劣評） *2025-02-04, version 1.0.5* 無法在亞洲空運中心使用優惠券（劣評） ### 1/5 — Eat-your-money app *2025-02-02, version 1.0.5* I bought a coupon through the app. There is a transaction registered on the credit card, but I could not receive any coupons. The customer service is not available neither. ## Most praised reviews (10 highest-rated) ### 5/5 — 优惠力度大 *2026-07-17* 很不错 ### 5/5 — 購買流程 *2025-10-17, version 1.10.0* 方便快捷 ### 5/5 — 個app好正👍🏻👍🏻👍🏻👍🏻 *2025-09-17, version 1.8.0* 平時懶到嘔嘅我，瞓晌屋企買預購，仲晌屋企樓下間7仔拎，真係總有一間晌左近🤭🤭🤭🤭 ### 5/5 — 🥹🥹🥹終於可以買到自己喜歡的東西！大愛七仔🥰🥰🥰 *2025-07-23, version 1.5.0* 太可愛的杯杯！終於不用跟科技搶 ### 5/5 — 預購 *2025-05-27, version 1.2.0* 系統好容易用，點讚 ### 5/5 — 方便 *2025-05-10, version 1.2.0* 方便快捷 ### 5/5 — 便捷的輸入 *2025-04-22, version 1.1.0* 非常易用的程式，便利長者或新手。 ### 5/5 — 無法綁定YUU *2025-02-08, version 1.0.5* 無法綁定YUU，無得儲分🤬🤬🤬 ### 5/5 — 有套票買 *2024-11-11, version 1.0.1* 套票咖啡正！又可以order 定早餐落車攞！方便 ### 5/5 — MK *2024-11-11, version 1.0.1* Very convenient!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*