# 7-Eleven Transact Prepaid — user reviews > 51 indexed App Store user reviews of 7 by NETSPEND CORPORATION, rated 1.90/5 from 113 ratings. - Source: https://appshunter.io/ios/app/7-eleven-transact-prepaid/id1149023957/reviews - App overview in markdown: https://appshunter.io/ios/app/7-eleven-transact-prepaid/id1149023957.md - Rating breakdown: 5★ 21 · 4★ 5 · 3★ 3 · 2★ 2 · 1★ 82 ## Newest reviews (18 of 51) ### 1/5 — This app is a total SCAM! *2022-04-15, version 6.2* I just bout this card and put 30$ on it for it to not even let me access my money, and they want me to talk to customer service for no reason. I want a refund and for this app and card service to be shut down. This is the 2nd time this has happened ### 1/5 — Could not activate my card *2022-03-27, version 6.2* this is the worst app and does not work ### 1/5 — Refund *2022-03-01, version 6.2* Do not buy card been waiting on a refund check for two months now HORRIBLE SERVICE ### 1/5 — App problems *2022-01-13, version 6.1.4* Is there away the app can get updated or fixed I can’t log in the app it gets so glitchy ### 1/5 — Horrible *2022-01-09, version 6.1.4* Why have an app that you can’t even activate the card . You want pictures of my personal documents yea right. Horrible give me back my money this is a prepaid card not a personal bank card clown ### 1/5 — App does it work for iOS. *2022-01-03, version 6.1.4* I have downloaded and deleted it many times thinking it’s me but right after downloading the app on my iPhone 13 I hit log in and it takes me to log in screen but as soon as I’m going to type my login info it goes back to main screen. Please fix this I been trying to upload my checks. I been logging in on the official website. ### 1/5 — Doesn’t even work *2021-12-30, version 6.1.4* Save your money and time Every transaction is $1 Every reload is $$ Will not link up 711 points to my account, to use them Kind of rude … ### 1/5 — Not working *2021-12-28, version 6.1.4* I have the card and everything and can’t get logged on??? Keeps sending me in circles ### 1/5 — Zero stars *2021-12-13, version 6.1.4* Doesn’t let me login don’t download this app ### 1/5 — App won’t work *2021-11-18, version 6.1.4* Every time I try to log into my account using the app the screen goes white then reverts back to the same login page ### 1/5 — STAY AWAY *2021-10-19, version 6.1.4* This app and service is the worst of its kind by far. The app is worthless and barely ever loads and good luck asking anyone at a 7-11 store for help. They were as useless as the app itself. ### 1/5 — THE WORST ‼️ *2021-10-12, version 6.1.4* I just got the card a day ago and have no idea why it’s saying my account is locked when I have my password correct and username and have not gotten it wrong I’m working on my refund,from experience PLEASE DO NOT GET THIS CARD OR THE APP this company needs to get shut DOWN ASAP such a waste of time i called at 8:20 and they are closed now another day without my money is wasted will never make a purchase with them ever again this app is very unprofessional I’m vary disappointed ‼️ ### 1/5 — Fake doesn’t work *2021-09-13, version 6.1.4* I bought a card the other day just for it not to work and when I tried calling customer service they answered them hung up never buying this scam ever again ### 1/5 — My experience *2021-09-08, version 6.1.4* First off there are WAY too many fees to purchase to send money to receive it it takes over 30 mins to get in contact with anyone from customer service and they will blatantly tell you information about you is wrong. Someone stole and used money off my card leaving me with $12 on my account they told me they couldn’t do anything about it and said I had to purchase a new card that was $9 … it’s safe to say this is one of the worst debit cards around ### 1/5 — Mobile Check Load Fail *2021-07-09, version 6.1.4* Every time i try to upload a check it says call a #, when i call that # they are no help at all, HORRIBLE. ### 1/5 — The worst ever! *2021-06-24, version 6.1.4* I would put a negative number if possible I spent 4 hours to be told I wasn’t born in the state I had on my account so they refused me my money after lock-in my funds. I wasn’t forewarned just told after they locked my account my money wouldn’t be available for 7-10 business days while awaiting a new card! When I spoke to the 1st customer service employee they were no help just rude & played dumb they manage to get me off the phone with no solution. I got the next 3 to put me in limbo on hold for over 2 hours total. I heard hold music till it just stopped! Call back to be told again please hold, she just left it muted till I hung up & after screaming till I wanted to lose it I got charged the fee they all claimed would be waived due to inconvenience & trouble involving my account. This company needs to be shut down it’s pathetic & so are each and every sorry p.o.s I dealt with this past few hours & terrible waste of my life I’ll never get back. 👎🏻 ### 1/5 — DO NOT GET THIS CARD *2021-06-14, version 6.1.4* THIS SCAMMED ME OFF 30 DOLLARS I DO NOT RECOMMEND IF YOU HAVE ALREADY BOUGHT THE CARD, RETURN IT ### 1/5 — Don’t buy it / no la compres *2021-06-10, version 6.1.4* 🤦🏻‍♂️ Worst card ever $245 Same day I canceled it, now I have to pay for they can send me an check pay feeds and wait 10 business days. Es la peor tarjeta que puedes comprar, evítate problemas, deposite $245 y no los puedo gastar asta que compruebe mi identidad mandarles documentos ( una identificación y una carta de domicilio). Tienes que esperar 6 días para poder usarla en lo que hacen el trámite, cancele y a hora tengo que pagar recargos para que me manden un cheque y esperar 10 días laborales 🥴 I hope they send me my money. ## Most critical reviews (10 lowest-rated) ### 1/5 — Literally isn’t working *2026-02-19, version 6.8.2* Okay.. so please tell me why the app isn’t working at all. It won’t take me to the log-in page. And even the website through my browser isn’t working. I need to access my savings account and I can’t. I’ve been on hold with the company for ten minutes now. It rang and now has music playing. No one has come to the phone. What’s going on, Transact?! ### 1/5 — Rewards feature doesn’t work *2025-12-14, version 6.8.2* Rewards feature doesn’t even work it’s not just with my account I’ve tried to do use it in the app it just sends me back to the Home Screen I also tried with safari did the smear thing and also had my friends and family try and it did the exact same thing fix your app Netspend ### 1/5 — Horrible Can’t get into the system *2024-04-18, version 6.7* I put 200 dollars into the card at ta 7-11 and haven’t been able to set up my account. Can’t get a hold of anyone. System keeps telling me something went wrong but won’t actually give me options to fix anything. Rats ### 1/5 — Rewards feature doesn’t work *2024-02-24* Rewards feature doesn’t even work it’s not just with my account I’ve tried to do use it in the app it just sends me back to the Home Screen I also tried with safari did the smear thing and also had my friends and family try and it did the exact same thing fix your app Netspend **Developer response:** We are sorry to hear you were not pleased with Netspend services. There are fees associated with our cards, but we do have several options available. If you have any questions or concerns with your Netspend card, please email us at social@netspend.com so we can assist you. Thank you. ### 1/5 — Scam for NETSPEND to collect data *2023-05-26, version 6.5.1* Only reason for this app to exist is to let NETSPEND collect usage data for advertisements. ### 1/5 — Scammming lowlifes *2023-04-24, version 6.4* Avoid at all costs it’s complete scam. ### 1/5 — broken 711 *2023-03-27, version 6.4* THE 711 TRANSACT APP WONT LOAD ### 1/5 — Worst Customer Service Ever! *2022-10-28, version 6.3.1* I was alerted to a potentially fraudulent charge on my account and I confirmed I didn’t make the charge. Instead of just refusing the charge, they shut down my whole account! I had over $200 on my card that I was using until payday. I was already annoyed that I couldn’t reach my money and the first representative told me I would receive a new card within three days. Five days passed and no card. The next two representatives were very unhelpful and I finally spoke to a supervisor who also didn’t seem to understand what she was doing. Terrible experience all around. My money should not be held hostage by them. ### 1/5 — Scam card *2022-09-14, version 6.2* This card is a scam. Avoid if you don’t want to lose your identity to theft. ### 1/5 — Apps never work and fraud claims aren’t approved *2022-06-03, version 6.2* The apt never works on the first try. Sometimes closing and opening the app two times to get it to work when it does work. They like to temporarily approve claims but right before the 90 days they take the money back. They appear like a bank would, charging you a monthly fee to normally insure your money, but that charge is just to “keep your saving acct open” and that’s it. Left the account with negative the claim amount and switched my direct deposits. ## Most praised reviews (8 highest-rated) ### 5/5 — It works *2024-02-01* You can order a card, sign up, and log in. Theres no fee or shipping to ordering a card it’s free and you can add money to the 711 card at 711 stores and 711 ATMs they even have a map that shows you 711s were you can add money there’s always a fee for reloading it’s always around 3.95 for putting money into the card. There’s also a purchase fee it’s like $1.50 there’s also a move money feature were you can transfer money from banks and PayPal transfers there’s also a pay bills feature and a direct deposit feature were you can get your paycheck 2 days faster and no fees overall it’s pretty good. **Developer response:** We are sorry to hear you were not pleased with Netspend services. There are fees associated with our cards, but we do have several options available. If you have any questions or concerns with your Netspend card, please email us at social@netspend.com so we can assist you. Thank you. ### 5/5 — Best prepaid card *2021-06-06, version 6.1.4* i’ve had this card for years and never had problem with my money not being there when it was deposited through my job or my taxes nor did i have issues when i load my card. they’ve never asked for more information or passwords to my email. and it’s not that hard to talk to live customer service. it just takes some common sense. like entering the card number wrong or disputing a charge will take you to live customer service. they have always been helpful and solve any problems or answer any questions i have. ### 5/5 — I love em! The whole team. *2020-07-29, version 5.7* They made it possible to put all my money In one place, the staff were friendly and fast. Things that would take any other bank of prepaid card 14 business dat took them 6 BUSINESS HOURS. I was so shocked and surprised! ### 5/5 — Best prepaid card *2020-04-06, version 5.5.1* So I've been a customer of the 7-11 transact prepaid card going on my second year. I have had last years & this years tax return refund deposited into my account and never once experienced a problem. The first year they did hold my tax refund but once I called them to see why or how to fix it not only was it a security measure to ensure my money wasn't going to someone else but it didn't take but five minutes fix and was my refund was immediately deposited into my account. This year no issues at all. I also have my check from work deposited in my account never had any kind of problem with that either. I like how convenient it is to load my card. I've never had a problem with any of the few customer service representatives I've talked to they've always been helpful and solve or answer my questions as quickly as possible. I even had two charges on my card I didn't make or authorize and my dispute was handled in a timely manner. This card has been good to me while I have been rebuilding my credit. *Also the few reviews I've read on here talking about the customer service representatives being unprofessional which I am sure they do have some but when you come out the gate swinging and taking the issue out with the ones who are trying to help don't be surprised when it doesn't go as quickly or the way you expected. Kill more flies honey than you do vinegar. **Developer response:** Thank you for your feedback. We appreciate you taking time to leave us a review. ### 5/5 — Awesome card period *2020-04-03, version 5.5.1* Look I’ve been using these cards for years and they have always been reliable and hassle free..anyone that has a problem with these cards is most assuredly the users failure to read instructions and follow directions trust me if you folllow the steps and take your time you’ll be overjoyed with the purchase of these cards and if you ha e a issue call em up they have always been helpful and polite another than that I’m out ### 5/5 — No problems *2020-01-05, version 5.4.0* I don’t understand the bad reviews I have no problems with this company, always can reach a human 🤷🏾‍♀️ ### 5/5 — OMG Free ATMs at any 7/11 *2019-03-10, version 5.3.0* This this the best thing since sliced bread !! ### 3/5 — Works as expected *2017-03-24, version 4.6* Ok performance --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-08.*