Leave a Review DraftKings Fantasy Sports
Inaccurate App & Horrible customer service
The worst thing about the entire DFS industry is that providers like Draftkings, can make a ton of money with little effort. Draftkings’ money making machine starts with just providing a platform for DFS players to exchange money. Of course they have to come up with ways to get people to play more money and more often, but the key is just providing the platform. There is no product people actually buy, it’s just a service Draftkings provides. So why the 1-star? Because all too often Draftkings forgets that they provide a service and with that, a user of their service should expect good customer service. In my situation, the Draftkings app failed to provide good service and when I brought it to Draftkings, they continued the failure and provided horrible customer service. So I recommend using Fanduel. They are not perfect, no one is, but Fanduel has the best customer service and accountability. Good Luck DFS community!Show lessDocDrae
Developer Response
DraftKings intends to provide you with the best service possible. Please contact support@draftkings.com & reference this app store review. Our trusted and well-trained team members that specialize in the needs of DFS players are standing by to assist you.Not enough time to update players
Team,
I have been playing this website for a few months now and to be honest I’m not impressed. I don’t find out until the game starts that two people in my line up are out for evening. Now I understand that things happen during the game and some times it’s a game decision, but the last 5 or 6 games that a played this site has made me feel like I’m making a good pic based on their feedback with the player. I am almost certain you have updated feedback on each player before the game starts. I have also noticed that your player updates are sometimes a week behind. Therefore if you are as busy as I am you don’t always have time to rely on your own research and count the site to give you proper feedback for the player your picking. Also, feedback on solid players you know are going to well isn’t as necessary as who would be replacing them if they were not play. You don’t deserve five stars and probably never will unless you can give proper feedback to you the people that invest in broken site.Show lessChuckyman6
Huh?
I don’t understand all the negative reviews, issues, and complaints from folks. Honestly, it is what it is. I’m a small-time player, throwing like $5-$10 lineups in, winning like 30% of the time, lol, and for some reason I keep coming back! Ugh. Makes the games more interesting, keeps me in the “know” with my fave sports players/teams/stats, and for me I’m just as nervous with $5 on a bet as I would be with $10K so it’s been cool. Anyone having all these complaints is either salty because they lost a million dollars, is one of those players that pits like 50 different bets and they’ve confused themselves, or they’re pulling all sorts of shady stuff. The app is exactly as advertised. Simple as that. You shouldn’t even need to “contact customer support” to be quite honest. And the one time I did, they responded within 24hrs to inform me that the reason my bet(contest) disappeared was because it wasn’t full. It was my own mistake that I made only because I was very new. I never had another issue. If your looking into this app you probly have a good idea what it is, like I did, and it’s been very straightforward. As for the others...quit whining and just play!Show lessJaybar123
The will lock your account and take your money
I have been on the site for a while and have to say my experiences up until last weekend on the app were pretty good. Then they had a promotion where you get a free $40 head to head for signing someone up. So I signed up three people and had three $40 head to heads and was looking forward to the Super Bowl. Then on Sunday morning the my locked my account as well as the person I signed up, who I live with. So when I emailed them they said because we had used the same computer they took away my ALL of my free plays, which also cancelled them for the people I signed up. I explained we lived in the same house so used the same computer on occasion. We even both sent copies of our drivers license, cause they said they would unlock our accounts if we did. Not only did they not unlock it or give me any of my plays back they cancelled a play I had for NBA with my own money and never refunded it. Felt like my bank account was being seized and frozen for no good reason when all I was guilty of was bringing them three. Ew customer. Beware, they will strong arm and they don’t care how long you’ve been a loyal player.Show lessFightin Fish
Awesome even for a casual sports fan!!!
I watched sport is much is possible but I just absolutely love this app even if you don’t watch sports every day all you have to do is study the research they give you and make the right decision and a little bit of luck you’ll be winning money in no time! I’ve never had more fun I just signed up this year in Oct and I’ve never watched so many football games In my life!
NBA fantasy is amazing as well so many points I love it, the one game show down captain mode is awesome can’t tell you how much DraftKings has changed watching sports for me And even if you don’t wanna spend money you can sign up and try out for events for free....plus they have $.25 events and I’ve actually won money in those $.25 quarter jukebox contests quite a bit easy you’d be surprised .....just try it out I’m telling you you won’t regret it you have nothing to lose it’s free to sign up and free to play on thurs and Sunday theres a free contest to enter and win real money in the NFL Thank you dress pants for making my NFL season in NBA season that much better I can’t wait to try out fantasy baseball over the summerShow lessTgunn8705
Account getting restricted for no reason, DraftKings ignorance for a customer
For what ever reason that doesn’t make any sense why my Acct would be restricted has cut me off from using my ability to play in contest , I’ve never had any reason to get my acct restricted and would like this handle ASAP bc I was expecting to join a contest and depending on how quickly this gets resolved will determine if I never use this app again and only use Fanduel which I’ve heard has a lot better contest to offer.
I need an honest answer to why in the hell my acct has been blocked bc with the contest I was trying to play I know based on the players I had it would have put me in for a good shot at doing well in the contest. There is gonna need to be some sort of compensation for this issue with your app because of the years I’ve used this app never had issues and now all of sudden having issues at a critical time. How this issue is handled thru this company will determine how vigorous and aggressive I’ll promote people to never use draft kings again and use fanduel and other competitors to your type of app
If this review could allow me to do NO Stars I would do it without a doubtShow lessTylerB904
App is great but games are questionable
If I give a rating for just the app, it’s a 4 but if I rate the games, experience and the results, I’ll give it a 1. If you want to put only $3 in a game that pays $50,000, don’t even try. There’s people who make multiple entries, like 200, and they’re very smart and put just about any lineup combination you can think of. I seriously doubt someone actually thought that a few specific WR’s in the SAME LINEUP from last week would perform like they did. Not mentioning any names..Robert Woods, Calvin Ridley and Kenny Stills. Would you put those WR’s in your lineup to win $50,000? I didn’t think so. But, someone did. Actually..a lot of people did. Which makes me feel DraftKings isn’t real...and/or multiple entries is the only way to win. It’s impossible to win big money unless you spend big money and do 200 entries. It’s not fair to the casual player whatsoever. My advice for the casual player is to find the games that don’t allow multiple entries, doesn’t cost much to play and doesn’t pay much to the winner. Start out small, do your game rules research and you might like it. DraftKings is strictly designed and created for the “high rollers” if you ask me. They need more game options for us broke fans to win more money but there’s no money in it for DraftKings so I doubt that’ll happen. Play at your own risk!Show lessAddelynn12
Lineup lock
Lineup lock for NBA is absurd. It makes it a game of luck instead of a game of skill which seems like dangerous territory for DFS. You can do all the research you want but if you have a player that is ruled out after lineup lock it doesn’t matter how skilled you are or how much research you put in. All it becomes is a game of luck by picking players who won’t be “surprisingly” ruled out after lock. And whoever avoids the injury landmines are the ones who will benefit from it. It’s killing my enjoyment in playing nba anymore. I know the response will be that you do offer a late swap feature however it is obvious that it’s a lesser product only implemented to justify keeping it off the classic slate. I don’t play DFS on any other site but this issue has me contemplating of playing NBA elsewhere or just stopping NBA play all together. I hope that lineup lock on the classic slate gets resolved soon because i really enjoy the rest of your product and want to continue as a loyal customer.Show lessmurder_i_wrote
Developer Response
Hi there- We appreciate your feedback in regards to how we can enhance our NBA product. Feedback directly from our customers is paramount. As we evaluate our NBA product as a whole, this feedback you have provided is valuable and will help drive our decision making. We appreciate you taking the time out to voice this concern and if you have anything else you would like to share please reach out to support@draftkings.com.
