Leave a Review McAfee Security
Thank you for being loyal security??
I don’t know where to start that McAfee says on my laptop your subscription is expired on 2/4/24 but I am active user. I didn’t use my computer for a while then when I looked at today I am shocked. I can’t believe they didn’t protect or secure my laptop. I have this app on my phone as well and it says you are active user. I am charged when renewal time I think a month before renewal. I cancel auto payment for McAfee before renewal but they don’t care they changed me. I have personal reasons for that. They charged me on 1/5/24 auto renewal. I have receipt. Anyway I kept the app because i don’t want to go for refund process. I got an email from McAfee” your McAfee subscription renewal Thank you for being a loyal customer. You see? Dear McAfee team I am active user did you understand it’s the same account. I don’t know why I have this security anyway because on my phone McAfee says we found 14 breaches for identity monitoring and 11 personal info involved. This is very scary. I am a customer for more than four years. Since then my data and personal info exposed frequently. I am Very very sad.. and disappointed.Show lessuhhgrryijhfe
Developer Response
Thanks for reaching out to us. If the subscription is not active on your laptop, kindly follow the steps in this article, https://mcafee.com/support/?page=shell&shell=article-view&articleId=TS101424. You can check and address the identity breaches by logging in to your McAfee account at https://protection.mcafee.com. If you need help, our support team is available at https://mcafee.com/support/contact.New update isn’t working properly
I’ve used this app for years with no issues. With the most recent update, I keep getting a notification that I need to setup my identity monitoring. I’ve done this several times and it does this several times a day. Please fix this issue. I only have this problem on my iPhone. It works fine on my iPad. I’m running the most recent iOS update that was released in the past week. It’s really annoying, especially since I’m paying for a yearly subscription to have protection on all of my devices. Updated review. The most recent updates have made this app even worse. Every time I close the app, it logs me out. I am forced to log back in every time I open it. I also have issues with opening the app to a blank white screen. Sometimes I have to open it multiple times before it will open correctly. Please fix this app. I have been a long time McAffee user but if these issues are not fixed, I will have no choice but to cancel my subscription and find a reliable alternative.Show lessDmsumner
Developer Response
We are sorry for any inconvenience, Mandy. We recommend reporting this issue to our tech support team. Our agents will be able to collect any logs necessary to investigate. You can find the regional contact info at https://mcafee.com/support/contact. Thanks!McCaffe ap
The McCaffe app is fine but I really don’t like being forced into a re-occurring charge situation. Had the account for 3 or 4 years and then out of the blue 5 minutes before Superbowl kickoff on a Sunday evening I get a message on my phone saying the bank is refusing a suspicious charge. I looked up my Visa and no charges that matched? I looked in my email and yes had a smaller amount I was notified as coming. Then as the kickoff starts game I get a phone call with a horrible connection and a foreign female voice asking if I approved the charge? At around same time my search for McCaffe scams and endless accounts are displayed. So what did I do? I simply deleted everything about this mess. Went to grocery store this morning and found my bank had closed my credit card account. Now this is my primary account for paying bills and have unknown number of re-occurring accounts. They both pointed finger at others for causing this mess. But I am done with re-occurring accounts, if it would have been fraud, I would be forced to endure endless hours getting accounts switched over. And they say we need to get better jobs to get ahead. They need to stop these re-occurring charges that lead to endless wasted hours on their customers that add -0- value.Show lessAsIfKane
Developer Response
Hello, Bob. Your subscription automatically renews if it is enrolled in the auto-renewal service. You can read more about our auto-renewal program and how to disable it in this article, https://mcafee.com/support/?page=shell&shell=article-view&articleId=TS102149. If you have further concerns, our support team is available to assist at mcafee.com/support/contact. Thanks.Scam
The app works as it’s suppose to however, buyer beware. I have had this app on subscription for a couple of years. No longer have a need for it at my current location, tried to cancel. No way to do it in the app. Contacted customer support through chat trying to cancel before my subscription auto renewed in 9 days. Come to find out, they’ve already charged my account and the only way to cancel is to call customer support and go through a renewal process and now in my case a refund! Seems like they make it very difficult to cancel and how can they charge my card before the appointed renewal date. I feel like I’ve been scammed by a “tech savvy”company to make this process so difficult.
In response to developer, I tried to cancel auto renewal and couldn’t do it from my account. How can I cancel the subscription or auto renewal? Because it seems the only way to cancel it is to call and there is conflicting information for what number to call. Your technician in the live chat could not help me. Who has time to stay on the phone with you for two hours to get this simple matter solved? My complaint is that your system should make it easy to cancel, request refund, change subscription auto renewal etc, WITHOUT HAVING TO JUMP THROUGH HOOPS.Show less6277299
Developer Response
Apologies for the difficulties. We have noted your concerns for our team to review. You can disable the auto-renewal service by following the steps here, https://mcafee.com/support/?page=shell&shell=article-view&articleId=TS102648. To request a refund, you may need to contact our live support. If you are calling from the United States, the phone number for support is 1-866-622-3911. Other regional numbers can be found at https://mcafee.com/support/contact. We are not able to locate your records without more info. If you could share the McAfee service request number, we can check into your interactions. Thanks!Scam
This company is the worse! Not only was I charged without my consent. When I did call customer service, they told me that I would have to pay $189 to cancel a subscription. I told them that I don’t have a subscription. They told me that I was active on a desktop as we speak. I told them so your active with the dumpster? My computer broke over 8 years ago? So how am I active? Also active on an iPhone 8. I never had a iPhone 8! When I told them that I want to cancel and want a refund. They told me that I have to access the same same desktop to cancel the subscription. I told them multiple times that I don’t have a computer or desktop or never had an iPhone 8. Customer service told me that than they have to charge me &189 to cancel a subscription I never signed for. when I told them I’m not paying for something I don’t have. They hung up on me. When I called again the same guy answered the phone once he heard my voice he hung up on me. This was 2 months ago. And they still took out $199 out of my account. than I get another email that they are going to charge me $499 for a renewal. When I called again. And told them that I been cancel. they told me the same thing! That the only way I can cancel an account and contact I never signed that I had to go on my desktop that I been threw away 8 years ago to cancel. I had to go to my bank and block any transactions from them! Even after I asked to speak to a supervisor, the guy (customer service) kept hanging up on me!Show lessjessiikah8812
Developer Response
We are concerned about your experience. Can you please tell us which number you have dialed to reach support? It sounds like you have reached out to third-party support. To confirm, McAfee will not charge the cancellation fee. We recommend reaching out to our official support, so an agent can look into your McAfee account details and address all your concerns. If you are calling from the United States, the phone number for support is 1-866-622-3911. Other regional numbers can be found at https://mcafee.com/support/contact. Thanks!so i have mcafee
alot of good features on mcafee but they have not stopped the forces of country meadow lane tomball texas these people in this neighborhood are very bad people who steal identities and mine is one when i went to the app store to rate this app it said i did not have this app but indeed i do this app let me know my data was breeched tried to call customer care spoke with them they tried to tell me the breeches were just a password breech when it was telling me that it was name breeches and where they were and they didn't have anything to do with password yes they are accurate in the breeches because i new someone has a credit card at Nordstrom i had found that on credit report now since yesterday identity thief hacker are signed up thru me on mcafee all 5 have the same wifi ip address as me cant keep them off my phone want help or something better than calling support
update the hackers you were to help save me from are using the account under my name i canceled the account but they are still using as me tried to contact app developers like email said followed the link and got app support but nothing that i have not tried alreadyShow lesshacked out in tomball
Developer Response
We are concerned about your experience. To assist you better, we need additional information about the issue you have cited in this review. Please contact our support team at mcafee.com/support/contact. We will work together to resolve your concerns as soon as possible. Thanks!Great product!!
I decided to try out the premium feature of this app because I have had online security issues in the past couple of years. McAfee+ Advanced really does an awesome job at helping you track down leak datas and removing your information from the dark web. The password change recommendation feature links you directly to the website/account you need to change the passwords or add additional security features. It’s really easy to use this app! I especially like how McAfee+ Advanced tracks your progress with a score. It’s motivating to take care of each task, so that you’re safe from hackers, phishing, and identity theft. The VPN feature works well at auto connecting if you are traveling and connecting to remote networks. it doesn’t seem to use more of my battery and it’s pretty easy to toggle on and off through your Apple settings. Overall an excellent choice for keeping you safe in the digital age!Show lessEODitty
Developer Response
Thanks a lot for sharing your feedback. We are really happy you are having a great experience. :)You WANT this one…possibly. QUESTIONS BELOW…
Hey, If you’re like me & have been trying to find ‘the’ actual working / useful antivirus along with a VPN built in to monitor you’re safety online, protect identity…that’s just a few of the amazing qualities of McAfee Security app. Worth every penny, & I'm likely keeping it for the entire time I have my tracking-chip …erghh, phone..well my 256gb iPhone13 -product |red|-
Question:
Reasons yet on my iPhone 13 general settings in |VPN & Networks| it says it is connected there to VPN from a McAfee account-
I want to know how to get my application ‘McAfee Security’ to work correctly as the VPN section is ‘grayed out like it is unavailable’. I synced it with my profile and still not available on the app - SO: would it be better to uninstall my Application of McAfee Security and then perhaps restart phone and reinstall the app? Since my VPN works however, yet I went into General in Settings to look at which VPN is being auto activated whilst I’m on any Wi-Fi or cellular network, which is great 👍 yet I’d like it to be on the same bar as my McAfee Security VPN application. My iPhone 13 general settings in |VPN & Networks| says it is connected there to VPN from a McAfee account- • Any suggestions on this situation would be appreciated greatly & thank you so much for your time and help.🙏
Michael C.Show less| |-// Trench-Lin3
Developer Response
Thanks for reaching out to us. Kindly sign out from the app(Open McAfee>tap Settings(gear icon at the bottom right corner)>tap Sign out). Then sign back in with your McAfee credentials. If that doesn't help, contact our support team at mcafee.com/support/contact. We are more than happy to assist.this app is a 10/10.
Personally, when it comes to apps such as virus protectant ones, i always check reviews because i could NEVER trust them. so i assumed this one was gonna be a weird type of one where it gives your phone 100s of viruses, but surprisingly it doesn’t. if i’m gonna be completely honest i have 27 viruses on my phone i believe. and i changed everything on it to make sure not only me, but all of my personal information on my phone is. my phone was heating up earlier and i believe this app took the viruses off of my phone because my phone is nowhere near hot anymore and this app is a 10/10. i appreciate that the app makers make these apps because they are basically protecting YOU. and i’m thankful for that because i don’t want my information on any websites that i wouldn’t know of.Show lessomk4clayton
Developer Response
Thanks so much for taking the time to share your positive experience with our app. :)Boost Mobile Insurance and Device lookout Protection!
I am not really ever the type to make comments or to review an app, however this app I truly felt deserves others ability to check it out! McAfee, has been a longtime, groundbreaking internet and software malvirus protector! It stands out with its features that make it an honest, legit, customer oriented device app. Whenever you sign into a free Wi-Fi, it will scan that Wi-Fi right away; and then gives you a chance to continue to use (if it’s safe too,) OR it gives you the ability to immediately end the connection, and block its abilities to attack or transfer any of your personal files. I was shocked to see it firsthand that I was ready to add this app to my other devices. I will say from my personal testimony, that you TOO can be protected, and best yet it doesn’t slow your device or functionality down. Great job Macfee, and Boost mobile for adding this cool feature with your device protection plans for cellular equipment!
5-Stars all the way!
Sincerely,
Brandon O.
Boston, MassachusettsShow lessrandomBrando
