Leave a Review McAfee Security
Lag when not on wi-fi
When I’m not on wifi
It fights with carrier data service when not on wi-Fi, creates loading lag, and often blocks ability for apps and safari to load & reach servers. When you try to turn the vpn off it fights you and won’t shut off. I have to delete the app from device & go through the download process again. Rethinking a switch to another software as this has been an issue for at least 2 years now. Either it isn’t scanning & detecting attempts to hack the software, not keeping up with iOS upgrades, or it’s not able to detect harmful malware on wi-fi & on the device. Really, we need software that scans for malware on a device in this day & age.Show lessKreoleLaLa
WORST SERVICE EVER !
DO NOT BUY IT !!!
After purchasing this service I keep receiving a notification that my payment wasn’t successful which lead me to go and process another payment. Next thing I know my account showed up 2 transactions made by MCAFEE which lead me to call them an request a refund for one payment which they said “ it will be processed within 15 days” . TODAY AFTER 3 months I haven’t get any refund. The person which I talked today just told me that the refund request can be made within 30 days and HIS ONLY SOLUTION was selling me another PLAN making me lose MORE MONEY . Besides that I just checked my laptop and I got detected 2 virus which I ask an explanation for it as well and CUSTOMER SERVICE told me that my plan DOESNT COVER THAT TYPE OF SERVICES… I could rather pay extra $50 for the help of a technician or upgrade my plan. THESE PEOPLE IS A JOKE IN WHAT THEY ARE DOING… they are just trained to sell you products and is super annoying that they keep telling you on the phone that they can’t hear you when they are in a super noisy office!Show lessavcc1234.
Ap rating
If I could give a negative 5 or 10 stars I truly would. Don't believe anything that Mcafee tells you. Especially, If it tells you that you have x number of viruses on your phone, don't believe It, It is a scam to get you to buy a highly over priced security program that is nothing more then a way to get you to give up all your information and GOD only knows what else. I thought that Mcafee was a respected company but no longer, I was told that I had 5 viruses on this phone when in reality there was nothing wrong with it except needing to have a system up date installed. The only reason that I have it on my phone now is so I can place this warning to others not to waist your time and money on it, Generally your phone came with a security program, Use it as it is the closest thing that will work well with your phone according to those who designed and built your phone. Do what you think is best for yourself and your own security, but use the phone’s or another security program that you trust before you go running off into the dark and buy into the fraudulent advertising that came in on your email or messages. Check it out first with a company you trust first. Mcafee will be removed from this phone and its site blocked soon after this review is postedShow lessbubbatruth
Developer Response
We are concerned about your experience. We would like to know a few more details about the virus alert you have cited in this review, so we can check whether it is a legitimate McAfee alert or not. Please contact our support team at mcafee.com/support/contact. We'll be grateful for your feedback and try to resolve your concerns as soon as possible. Thanks!Extremely disappointed PLUS
UPDATE:
The developers response is completely outdated and inconsistent with an Apple 13, running on iOS 16. In addition, the send log function from within the app is useless as it always comes back as undeliverable.
The app crashes all the time and log me off. When attempting to log back in, it shows that there is no internet connection. Never mind I am on cellular service, the app is set to work on cell service data, and it is the very ONLY app not connecting to the internet over cell service. I have pictures! The VPN has to be constantly watched like a hawk to ensure is actually turned ON even when it set to be ON. In numerous occasions, I noticed the VPN is OFF when it was set to be ON. When the VPN is ON, it makes the internet experience an slow and sometimes impossible to browse. Most of the times, the webpages would not come up at all. Another annoying and really inconvenient issue is that the VPN would not work when trying to connect to the internet with my iPad using my iPhone hotspot. It simply would not let my iPad connect to my iPhone hotspot. The app should make the security features easier to work. They should work the VPN issues and get rid of Safe Browsing! This app needs serious work. Frankly, I am about to go back to Norton. I never, ever had any issues with Norton. The one time I am giving McAfee a try, it is disappointing me to n-th degree.Show lessMoncho_25
Developer Response
We are sorry for the inconvenience. We recommend reaching out to our support team. They will be able to help and escalate your concern as appropriate. You can find the regional contact info at mcafee.com/support/contact. Thanks!Technical issues!
I purchased a package from Mcafee last week and was not able to download it or activate my account. After three calls and extensive wait times today I attempted to cancel my subscription. I was asked if they would give then a chanceTo walk me through downloading and activating my account. I agreed (mistake). Step by step I did as instructed and when I was at the next point to activate I received an error message. When I told the agent I had received the error message and gave her the number she put me on hold and came back to tell me that it’s a problem Mcafee has been having for a few days and they were working on resolving it. Little consideration from them of the time I had wasted trying to activate it. The pure frustration I was experiencing! I then asked for my refund And literally began the same process. Over 57 minutes to resolve it. That is to say to cancel. Now I am researching other programs.Show lesspfdindy
A Revision, quality VPN (Rating Change from 1 to 5 Stars!)
I previously rated this VPN 1 Star because during testing at home, it failed to work properly, automatically disabling itself every time I tried to turn it on. However, in a different environment like a coffee shop with open Wi-Fi, I’ve found that it works just fine, despite a 15 or so second wait for the VPN to enable. It’s working great! New TLDR: VPN doesn’t work while you’re in secure networks, however does work in the presence of open networks where you could potentially be hacked. Apologies to the McAfee Team, and enjoy this app!Show lessyodlerboi
VPN still does not work
I came to see if other users had the same issue as me and I was right. Just like other reviewers are saying, recently (at least since the new changes with app UX since April 2022) the VPN does not connect and knocks off the Wi-Fi connection. It does NOT work. My Wi-Fi does NOT work, I have to uninstall this app just to get my Wi-Fi connection back! And yes I’ve tried all the troubleshooting steps and it was set to auto. McAfee needs to listen to the user and stop wasting time with fancy UI done by interns or whatever, we need a product that actually works and could care less about the gamification features being added to this app. This is security for us, not some cute game app. I work in product design and I can tell that proper testing was not done for this version nor the desktop version. Fix this or else you will not have any users to “play games” with. So I HAD to uninstall this app, and when I did my wifi started working immediately!Show lessmusicgenres
In my opinion based on DBA and life experiences…
Many people find a problem with McAfee’s billing and I feel like it is fraudulent and planned. They are price gouges and must constantly be asked for a refund when they increase the amount they try to get you to pay - taking from accounts using information they have on file. Most of my friends use Norton - and I’m considering changing also - due to unfair trade practices and financial abuse and emotional abuse of me as an elderly customer… this is their business model/planned - and I believe it is unfair trade - and violates federal interstate, FTC, and ICC. Further that their BOD should be prosecuted and sent to jail. They take advantage of people based on their ethnicities also- ie those who are not educated and/or don’t know any better due to mental deficits - low IQ’s or poor decision-making abilities for other reasons - ie lack of experience…Show lessD.D. in NC
New update is trash
Looks like nord vpn-idk what cheap version this is but i haven’t even gotten close to being able to scan my phone since the update. Why do i have to sign in, give you my email, and all that? When i didn’t have to before? Why is it necessary? Wish i could uninstall the update.
UPDATE: response to developer-the website offers a totally free version. Let me know if you need a link. I’m a little confused as to why you are advertising a 6mo free trial and requiring ppl to register “again” and gatekeeping the free version? Is there a reason some of us don’t qualify for the free no hassle version? Usually updates don’t require having to re register on an app... the fact that you would just “update” and log ppl out of their accounts, leaving their phones unprotected is quite questionable and in poor taste.Show lesswhodoyouthonk
McAfee Upgrade - Unable to use
I paid in advance an entire year last May 2021. Then due to a recent upgrade I cannot use anymore. The upgrade says I only have 250mps I can use each month, but doesn’t start at zero for next month and blocks use. I cannot get a hold of anyone in customer service as line is always busy. My subscription shows on my phone, but there is no reference number, I am unable to use either site now. I want a refund for the 6 months I haven’t been able to use. In my subscriptions, states I can cancel and upgrade early and they will provide a refund, not sure if I can trust them as unable to verify this. This is also known as bait and switch, a tactic that is illegal to use. I am frustrated that businesses think they can trick people like this
They send me a reply and as I stated “bait and switch”, only will give me a refund when I sign up again for a full year. They then will give me a refund where the time frame overlaps which is not allowing me to cancel my current subscription without continuing again. The service has not worked for almost 2 months now, I don’t want to commit to another year. I want a refund back 2 months to the end of my existing subscription. You still cannot reach anyone in their customer service department. This is exactly what Comcast / Xfinity did also.
PLEASE REFUND AND CANCEL MY SUBSCRIPTION!Show lessRewindingKarma
Developer Response
We apologize for any difficulty reaching support. Please follow the instructions in this article to contact our chat/phone support team, https://service.mcafee.com/?page=shell&shell=article-view&articleId=TS102134. Thanks.
