Leave a Review McAfee Security
Latest update removed the VPN feature without paying for a separate subscription
I’ve been using McAfee security protection on my home computers for years as it was a provided feature through my ISP. When I got an iPad I was happy that it too was covered by the account I had created related to McAfee’s security protection that was part of my ISP service. BUT, with the latest update of this app, I lost the most important feature ... the VPN. Instead of having coverage through the McAfee security feature provided through my ISP, it looks like McAfee wants me to subscribe separately from my ISP to receive this feature. In fact, when I try to log in to the app, it accepts my log in information and even says that I have a license available. BUT, when I select that available license, the system responds by saying that my subscription has expired and I need to renew it. Definitely a money grab by McAfee and a wonderful way for them to lose their loyal customer base.Show lessosugrad85
From 5 stars to 1. Very bad marketing move!
I formerly gave this app 5 solid stars and a glowing review. McAfee has been on my computers and devices as long as I can remember.
Funny, I received a (computer generated) response to my review from McAfee. As a senior executive search professional I know a good move when I see one. Typically I ask, what is missing?
I then saw the update for the free version. Unfortunately, I then found other users who are also very displeased with McAfee.
There are other free virus / VPNs that can be trusted to work as much as one should expect from a developer.
I was about to move up to the paid version of McAfee. I wanted to trust it was really doing the work and see how much better the update would be.
They took away the free VPN.
Total thumbs 👎 down on that move folks. If you are a major share holder I suggest you insist upon the immediate replacement of your VP of Marketing. Boneheaded move. You have to give to give your loyal customers something more, or the perception of more at the very least, ‘as’ you remove another benefit. Remember class 101? Feature. Benefit. WIIFM. (What’s in it for me?) you took away the WIIFM. Silly move. Reflects badly on the trustworthiness of McAfee.Show lessHeadHunter
Seems like a scam just like all the others
I downloaded this app a week ago. It included with the standard free package the safe web VPN. The VPN configured and the app showed I had SAFE WEB and the Ad blocking. Today I downloaded the update. Lost the VPN PROTECTION that went to PREMIUM PAY AND AD BLOCKING TO PREMIUM PAY. LOST THE FREE WIFI GUARD. MUST ALSO PREMIUM PAY FOR THAT NOW. Funny thing is it was not showing in my app updates as a Normal app would for an update. The only reason I saw the supposed update was I went to the App Store to read about a specific feature since once you have the original app downloaded all info in your settings area is minimal and vague. It’s a waste. I believe I was scammed with the original FALSE FREE PROTECTION for a week. It’s a worthless app when they took the 2 above protections away. Really McAfee I expected better of you. Have used your stuff for years. Going to delete most likely and go back to free FYDE. THEIR free protection is FREE and doesn’t change to zero after a week.Show lessShadysgirl66
Great! Except....
I really like the McAfee Security however, there are some very annoying issues:
1) when protecting more than one device
a) had to install several times on each device to get that device to show up in my list of protected devices. Also, the labels aren’t the same as the names I gave them
2) Account homepage still lists duplicate devices when you get a new subscription-still haven’t found a way to delete the devices from expired/previous subscriptions
Overall, the actual product is the best in my opinion. Although it takes a bit of finesse to get things organized so you really know your devices are protected using the exact same subscription and its parameters. McAfee needs to streamline this process and let people know to install the software on your Pc FIRST. Then from that Pc, send msgs to your other devices. This way all/everything is in the same place to be administered. If you do not do it this way, it’s all confusing and your list of protected devices won’t be right.Show lessskulivan
Developer Response
Thanks for taking the time to post a review. We are glad you like our product. You can remove the duplicate devices(phone&tablets) from McAfee my account page. We would like to talk about this in detail and address all your concerns. Please get in touch with us at service.mcafee.com. We are available 24/7.Great Security App
This app is perfect. I originally used McAfee to keep my computer safe from malware and it worked quite well. Then I heard of this app. My oh my was it good. It had a safe place for my precious photos, with password lock. And it had safe web, which is a very nice touch. I use this app alongside an adblocker (I use Adguard) to keep my mobile browsing ad free and safe. By the way, you can link your phone to a pre-existing McAfee subscription like the one I used for my PC so you don’t have to buy several of them to protect your devices. I do have a minor complaint though, even though McAfee has a very user-friendly interface, it lacks the ability to have more advance options to specifically target certain things like malware. Plus the app can be a little buggy. Otherwise great app, worth your time. P.S. I am 14 years old. Thanks for reading this. Now get off your phone and go outside!Show lessPeakA&Pals
McAfee App Sent Phishing Message
I received the following alert from the McAfee App, that my Wi-Fi was under threat & I should disconnect - “1 threat found. Scan complete. [(MY WI-FI NAME)] - Your personal info is at risk, Disconnect Now!” I was uncomfortable about this message using my Wi-Fi name in a pop up, so I called McAfee & they were unaware of why this message was sent. That Representative told me that it was a Phishing attempt & to disregard the ‘email’! She sent me to Technical Support, when I explained that this alert came from the App. Tech Support was also unaware of this message, but after speaking to someone, ran me through disconnecting & reconnecting my iPhone from the Wi-Fi. As I have not had Wi-Fi trouble, there was no reconnect issue. But then, the tech told me that my PASSWORD was weak (it is very strong) & that I should change it. This felt fishy to me. I tried to tell the McAfee Tech that they should check to make sure THEIR APP hadn’t been hacked. I did not feel that they understood.
I then called AppleCare to report this. AppleCare does not have an avenue to contact developers about such issues. I am hoping that McAfee will read this review and check their system. I am trying to be helpful here, and I see that someone actually responded to a previous concern.Show lessBeekeeper911
Developer Response
Hi there, Thank you for your valuable feedback. We apologize for any inconvenience that you’ve faced and McAfee will address this at the earliest. Please write to us at Mobile_Support@mcafee.com with your contact details and a convenient time so that one of our representatives will contact you to have this issue addressed.
