Wish the creator could see my message ...
This is an amazing service!!! It can sure simplify appointment settings! I have owned my business for 15 years. Clients can find me everywhere on social media. Clients call, we write them in an appt book.. ancient, but works. Now I am loving Booksy. As I transition my older clients to use Booksy, i am finding out I cannot merge the physical book with Booksy. People are Making appointments on Booksy at a time already taken on the physical book because Booksy does not give an owner a screen to simply go in and block times already taken weather because a client called or found me on social media and walked in or they are older and don’t have a clue how to download an app. again I wish I could have a screen where I could just see my book and block times... what if I am holding a staff meeting? How do I block that time? I called the help number. A young man told me “just give everyone the Booksy link” I gather that ... What do I do meanwhile? There should be a little more control and flexibility for owner.
Show less
Response from developer
Thanks for your comment. Below are some useful info. To block a specific time, please click on the + sign and click "New Time Reservation". If you want to encourage customers to use Booksy, you can use several options: - add a book now button to your Instagram, Facebook or Google accounts, - use Message Blasts tab, - send Digital Flyers, personalised for your business on your social media, - invite your clients to Booksy in Marketing ⟶ Invite clients If you have any further questions, please contact us at support@booksy.com.
Scam company-(Patryk live agent)Warning Take your money and do not reply of your questions or helps
Live support team male person name Patryk was ignoring my questions and was not helpful at all and did not answer any of my questions. This company is biggest SCAM UNPROFESSIONAL WORKERS!!! They have no idea how to solve my problems as a owner of my shop it was very frustrating for me and my staff who works me to work with this company so I left this company
Especially the support team when you chat to them on live chat they do not bother to reply me !!! I have proof of evidence this employee he didn’t even care to reply my question and wasn’t helpful at all the live agent name is Patryk once again.
Especially the support team when you chat to them on live chat they do not bother to reply me !!! I have proof of evidence this employee he didn’t even care to reply my question and wasn’t helpful at all the live agent name is Patryk once again.
Show less
Response from developer
Thank you for your review. We’re sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Currently we're experiencing a huge amount of request and limited staff capacity, which is why the waiting time can be a little longer.
Great app
I’ve been using this app for a month now and it’s been GREAT! Reducing no shows by sending out confirmation texts and perfect for a beauty industry. However, the only downfall is not being able to charge prepayments for bookings which would come in handy for no show appointments.
Response from developer
Thank you so much for taking the time to leave us a rating.
Booksy review
Im a very busy barber i use to do old fashion way writing Appts down but it started to get overwhelming with calls, txt and messages from multiple social media apps. So i had to figure out something that would make my life less stressful. So buddy of mine showed me the app and we both gave it go and business has been running so much smoother than before. Its even helped my clientele grow! My clients can book themselves, go back on to reschedule or do any modifying with their appt. it sends reminders, I like i can block out days ahead of time for my children’s sports, vacation etc. Helps market & advertise It’s basically your personal secretary. You can give your clients your full attention and also enjoy life outside of work with no interruptions. I Definitely recommend to anyone especially if you’re a busy individual.
Show less
Avoid like it’s Covid 19
So many complaints about this company:
*Payments taken from client’s bank accounts after appointments have been cancelled in the allocated time space EVEN when cancelled by us and the cancellation fee waived! This is an illegal transaction! We have been left to explain to the clients....
*Received an email to say a staff member had breached security by looking at more than 18 client records in an hour BUT couldn’t tell us which clients! This is a clear breach of GDPR for the clients so why could Booksy inform us 18 cards had been accessed but not one which ones?
*never available to assist with enquiries, they blame coronavirus for their delays yet Booksy is a remotely controlled system ....?! Very poor customer service.
*we began using them as a new online booking provider around 2 years ago.... they’ve not evolved, but then you get what you pay for.
*always have an excuse for delays/poor responses/incorrect responses/misread enquiries
Just not up to scratch Booksy!
*CANNOT RECOMMEND THIS ONLINE BOOKING SYSTEM - AVOID AVOID AVOID
*Payments taken from client’s bank accounts after appointments have been cancelled in the allocated time space EVEN when cancelled by us and the cancellation fee waived! This is an illegal transaction! We have been left to explain to the clients....
*Received an email to say a staff member had breached security by looking at more than 18 client records in an hour BUT couldn’t tell us which clients! This is a clear breach of GDPR for the clients so why could Booksy inform us 18 cards had been accessed but not one which ones?
*never available to assist with enquiries, they blame coronavirus for their delays yet Booksy is a remotely controlled system ....?! Very poor customer service.
*we began using them as a new online booking provider around 2 years ago.... they’ve not evolved, but then you get what you pay for.
*always have an excuse for delays/poor responses/incorrect responses/misread enquiries
Just not up to scratch Booksy!
*CANNOT RECOMMEND THIS ONLINE BOOKING SYSTEM - AVOID AVOID AVOID
Show less
Response from developer
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better. Please feel free reach out at support@booksy.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Why can’t I accept mobile payment???
So I signed up or BooksyBIZ due to the flow of how things work as far as booking. But my biggest downfall with this app is that I can’t accept mobile payments. I went in and tried to change to mobile payments and every time I message someone they consistently and asking me the same questions and aren’t getting to the bottom of my problem. And I’m paying $30 a month for this?!?!?! If I can’t accept mobile payments thru this app and charge a booking fee or cancellation fee then this app is costing me more that it’s making me. Especially in the time that we’re in. Someone needs to get to the bottom of this problem or you won’t receive $30 next month!!!!!!!
Update: finally was able to fix the problem MYSELF with NO HELP from the platform but somehow someone hacked my account and changed my banking I go to a chase account. I’ve emailed, I’ve called, I’ve even “started a conversation” via the app and NOTHING! The number to call for the US hangs up on you after 15-20 of a repetitive recording stating that the next available rep would answer. AND STILL NOTHING. I need someone to call me ASAP cause I need this resolved as soon as possible because my mobile payments are suspended. And even when I put my correct info in the system it’s still telling me the info is wrong
Update: finally was able to fix the problem MYSELF with NO HELP from the platform but somehow someone hacked my account and changed my banking I go to a chase account. I’ve emailed, I’ve called, I’ve even “started a conversation” via the app and NOTHING! The number to call for the US hangs up on you after 15-20 of a repetitive recording stating that the next available rep would answer. AND STILL NOTHING. I need someone to call me ASAP cause I need this resolved as soon as possible because my mobile payments are suspended. And even when I put my correct info in the system it’s still telling me the info is wrong
Show less
Response from developer
Thank you for writing a review, we sincerely appreciate you bringing this issue to our attention. We’re sorry to hear you had such a frustrating experience trying to get in touch with our customer service team, that's not what we like to hear. Please don't hesitate to email us at support@booksy.com. Thank you. :)
Changed my life for the better
Rosie reaches out to me in a dm and asked how I managed to do nails, take the pics and book appointments without a button. I was skeptical and saw her profile as a Booksy rep. I told her and myself that I couldn’t afford it. Rosie got back to me in a week with a profile all set up for me and asked me what I thought. I cried because I realized it took me months to achieve it. Rosie explained everything down to the fine print and I couldn’t say no. I love everything Booksy has to offer. The platform, the support staff, the clients! Booksy is getting me new clients in my chair. I am grateful to Rosie for showing me what I needed to build and grow my brand of nail artistry. Booking and Bookkeeping with Style!
Show less
AMAZING APP
I started using this in 2014 & it has been one of the best business decisions I’ve made. In 2020 and still going strong
Response from developer
Thank you for your positive review. We are happy to know that you like our App. Try out our new version when it is available soon and share your feedback with your friends. :)
Get it together
For the most part I like using the app because it helps me with my appointments and clients. But for some reason sometimes my hours change or the options change without my consent. I try to send emails or messages to clients/selected clients from my client list and it doesn’t work for me. I reached out to them at least two times about the issue and all they say is that they are working on it. Also lately every time are use the customer chat for help on anything they have been taking days to reply, I’ve asked the same thing three times in the past three days and no reply. When I first started using Booksy,Everything was great had no complaints. It seems over the last several months that there have been issues. Get it together or I’m just gonna be forced to use another booking app.
Show less
Disappointed
I was convinced to switch over to Booksy from Vagaro with the promise that it was the same except it took deposits. I had more no shows than ever as my clients were not receiving confirmation texts. Viewing my schedule was far more difficult and there were constant glitches. I was supposed to receive a free month for all of the errors but was then charged. When I asked for the app to be cancelled (because there’s no way to cancel
the app without a rep doing it for you) a representative said it was taken care of. Two weeks later, I found out it was not! If you are a very booked colorist with huge appointment blocks, this app is not ready to accommodate that. Hopefully it will clean up eventually. Until then, i’m back to clean and easy and $5 cheaper Vagaro.
the app without a rep doing it for you) a representative said it was taken care of. Two weeks later, I found out it was not! If you are a very booked colorist with huge appointment blocks, this app is not ready to accommodate that. Hopefully it will clean up eventually. Until then, i’m back to clean and easy and $5 cheaper Vagaro.
Show less
