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Jumpstart my weight loss healthy food plan
I am a newcomer to Chopt. Started last week. Have been ordering minimum 1 salad per day sometimes 2. Absolutely delicious and satisfying meals or side with fish usually. Feeling more energized past week and weight is coming off. 5 lbs. so far...Thanks Chopt!!Healthy and Satisfying
Great Food, Horrible App
After searching the app for about ten minutes to find how much longer my order for pickup would take so I could leave work at a decent time, I’ve realized there is not an option to check that. The menu sidebar to the app is confusing and very hard to navigate. Social media information for the restaurant is pushed to the top, while your profile information, including how you pay, is down rather far. Sadly with no option to view past orders other than where they were purchased, lack of fluidity within the app all around, and overall error messages, I’m leaning more and more towards other restaurant options every time I order. The hassle just isn’t worth it.Show lesskstrickland98
This app is complicated..why?
This app is complicated and it shouldn’t be. As I stand here 25 minutes into my wait for my curbside order I start to notice this app lacks past orders tab. Also I would at least whether it’s real or fake have something I can check to see how much time is left before my orders done that’s not present. Then there’s this menu button filled with a whole bunch of things the last thing in 2020 that we need is just more tabs and more random things in front of us keep it simple I want to order food see myOld food and get some updates on my delivery or pick up is done everything else can go to the wind and the wayside come on you’re better than this. And what’s going on with the login why don’t chopped have its own account database why must I login with my Grubhub password and that’s the only only only way you can order online can’t even order as a guest you guys are ridiculous!Show lessthrowdhands
Worst ordering experience ever with this new app
This app has made everything very difficult. It has taken control out of the users hand. It is completely unintuitive, and frankly after struggling with it, having it time out of orders, etc, we decided to order food elsewhere. It just wasn't worth the trouble or the wasted time. The previous app worked great. The upgrade is absolutely horrible!Show lessneelsyf
Overall good, one major flaw
I used to love the old Chopt app - this one is good overall, but it seems like they got rid of the function to save addresses in your account in the new version of the app, and it’s a major pain to have to re-enter it every time. Would love to see that feature come backMohona Paul
The new app is literally unstable
It’s really confusing to find things to order on the redesigned app. Having to click sideways in a section to move one item over is unintuitive and clunky, compared to the old app where I could see everything in a category on one screen. Choosing between a salad and a wrap was also unintuitive. After I finally figured out how to order a Mexican Caesar wrap, I was hit with an error message that was obscured on the screen so I couldn’t even read it to figure out what was wrong.
This is the first time I’ve ever felt compelled to review an app on the App Store, and its definitely a 1-star review, since I literally couldn’t order from Chop’t and had to go with Just Salad instead. I used to love ordering through the old Chop’t app but with the redesign it’s confusing and literally impossible for me to place an order, so now I have to go elsewhere :(Show lessESU24 Bello
An Excellent Culinary Experience
I started using Charlottesville’s Chopt almost immediately upon their opening more than a year ago. The quality and variety of their salad offerings, combined with attention to detail and unparalleled customer service, produces an excellent culinary experience.
For anyone seeking a great lunch or dinner that is also very healthy, this is the place to go!!Show less"Mickie"
New update is awful
Like others have said, gone is the recently ordered features, which makes things super inefficient for regular customers.
Also annoying is the inability to replace items. Instead of swapping tomatoes for egg whites, you can only delete tomatoes and add the egg whites at additional cost. Don't think I'll be using the app until this is addressed.Show lessecar7man
Confusing for First Timers
Why does this app have a 4.9 stars, the last 6 reviews were horrible. The positive one had only ]_said, “I loved Chopt”.
Sigh. Do pay your reviewers more, they are getting lazy.
Unless you know and understand the Chopt narrative, (Panera on steroids) don’t even try this app. Go to a location first. Ask them to explain the process to you before downloading the app. It’s a great idea and good food just poor execution.Show lessrandyhu76
New Look and Feel is Inefficient
The new Chopt app is designed to make ordering an extremely inefficient affair, compared to the prior version. Gone are the “Past Orders” section and the tappable tiles under each category. Gone is the ability to quickly see the available menu items under each category. You now have to scroll through multiple items to find what you want. You’ve introduced unnecessary taps in the ordering process. All these extra user actions indicate that you aim to grow the amount of time it takes for a customer to complete a transaction in the app, compared to the prior version. This is a poor decision, because now customers will no longer be able to place orders in less than 30 seconds. How many customers will you lose? How many app users will you annoy? How many fewer orders will you now need to only fill? I can’t believe Chopt decided to allow app-based orders to be become more inefficient—who is going to use your app now? Ordering on your website will now be faster.Show lessChopt App
