Fix your app!
As a UX designer I get extremely frustrated with the overall experience with this app! I’m unsure if you all have technical constraints that cause the poor experience or if you literally have designed it this way! First, I frequently get stuck in a Login infinity loop. If there is a technical issue a message should be reflected in the front end stating it ( ie. “We are having trouble logging you in, try again in a couple minutes” etc). Instead what happens is, I login select my home location and then get sent back to login, over and over again. Second, time zone doesn’t update based on my location so show times are wrong (time zone should be set to user device NOT location of the account/ home). Third, something is happening with recorded shows and , movies. Like my recordings get deleted or status changes to needing to be on in home Wi-Fi to view. Again, a change like that needs to be relayed to the user. Like saying you lost licensing for particular movies and the recordings had to be removed. Get it together, tech streaming platforms are greatly advancing and your getting left behind FAST! I’m about one more incident away from dropping you completely as the free apps that come on a TV are getting better!
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Unable to cast from IPad/audio issues
So I was able to find one other user who left a review with the same issue. Since the recent update, I am unable to cast from my iPad. When I press the Chromecast button in the xfinity app on my iPad, the window with my list of devices opens and closes immediately making it impossible to choose a device. Comcast responded to the first user with a useless fix as it wasn’t even related. I moved from using the app on the Roku to Chromecast from my iPad as the xfinity app on the Roku had terrible audio issues for over a year with no fix and once again here is another issue. Why can’t xfinity fix their apps. Edit: Now sometimes the sound cuts out while watching live tv. There has been no update. I’m very close to trying another service because every few months some new issue comes ups and Comcast does nothing to fix it.
Update: Revising my review as Xfinity provided an update to the IPad app fixing the Chromecast issue. Finally able to watch on my tv again. I was having issues with audio cutting out while watching on the IPad but I haven’t noticed it while casting.
Update: Revising my review as Xfinity provided an update to the IPad app fixing the Chromecast issue. Finally able to watch on my tv again. I was having issues with audio cutting out while watching on the IPad but I haven’t noticed it while casting.
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Response from developer
We're happy to announce that we've successfully addressed the issue where the list of available Chromecast devices would disappear after tapping the Cast button in the latest 7.16.0 release. Your feedback is invaluable to us, and we appreciate your patience as we worked to address this issue. Happy Streaming!
Worst streaming app ever.
It’s never been good, but since the last update it’s been atrocious. Not only a I logged out on my iPad (1 yr old iPad Pro) all the time, but it’s happened several times now that I’ve been in the middle of watching something on my home wifi (also from xfinity) and it’s logged me out. While streaming. What kind of garbage app does that? Today I can’t even log in on the iPad (everything else is fine). First I have to sit through the stupid, time-wasting X animation they added, every time I open the app, but now the login goes dead; the progress bar goes about a centimeter and a half, and that’s where it stays. Also, my “recently watched” doesn’t include what I’ve recently watched. This app is terrible. Their whole marketing plan that centers around how you can go from device to device seamlessly is an outright lie, and they don’t care that it doesn’t work that way. Oh…would you like to speak with an actual human being to find out what the problem is? LOLOLOL! They’ve made it nearly impossible, forcing you through their AI chatbots, which can’t answer your questions and force you into a failed info loop. It’s the absolute worst streaming app anywhere. Hands down.
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It’s The Worst Internet I Have Ever Had!
On a daily average over the last year as a paying customer, I have had to call the techs back out repeatedly because I lose internet connection at least 10 times per day. Every time someone comes out I am given the same story, “This is going to fix the issue and you will not be experiencing these problems anymore.” The Field-Techs have replaced my router more than twice and installed a new dedicated cable line into my unit. When they are here running tests, the service appears solid. When they leave, it mysteriously goes bad again. I have been back in forth in chat support and I am just feeling exhausted from it. How can a person home school or work from home under these conditions? How can home smart systems stay operable like this? How am I suppose to rely on Comcast to provide a reliable ongoing connection to my security system if it keeps disconnecting? The internet connection over the weekends seem to be nonexistent and it causes the family some stress because the children want to play a few games online and my wife and I want to cuddle up and stream a movie or two but we cannot seem to stay connected. After repeated visits from Technicians and ongoing sessions with chat support, we are just feeling done with Comcast.
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Main points: 1.Loading 2.Performance 3.Wi-Fi
The loading when you open the app I expect it to load in like a home feature like the other apps to watch shows. Like the usual feature saying “Popular movies to watch” and saying “recently watched” no pretty opposite. I have to press the others buttons on the bottom maybe around 3-4 times just to get the home feature to load and watch my live entertainment games like NFL,MLB, etc. then it proceeds to load around 3/5 mins. Time to time. Then the other main point 2 the performance. It’s pretty good but at times the frames don’t load when you first press it but that normal for all shows but it stay like that for 5-20 mins rarely but recently it happens 75% of the time but it’s good. The other is the feature to rotate my phone to watch my show. The other apps have a feature where you don’t have to rotate your cellular device at all just click 1 simple or 2 buttons and done. For this app I have to turn on rotation and rotate the device but it never changes it but for the other television apps it proceeds to do its job. The 3rd main point Wi-Fi I understand it take time to load but I’m at home and it takes forever I restarted the app more then ever to fix this but it functions for the other apps perfectly. That’s all I have thank you.
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Could be better, but never get better
I use this app with wireless and 5G, neither is consistent nor do they stay connected. Xfinity is too busy trying to sell advertisements and less on presenting you with the SAME experience that you have at home on your TV.
The app will hitch and play a lagged version of what you are watching along with the “live” broadcast on top of each other at the same time. No other streaming service does this. If your wireless system isn’t 100% and full bars this app runs super slow and cuts out almost every few minutes. If you have Xfinity, you have no choice. Even if you download content, they restrict the time you have to view it.
Xfinity, take a cue from MAX, Disney & Netflix, just play the content and stop trying to cut in with advertising. BTW I hate the commercials so much that I will NEVER buy the products you sell ad time. Just leave the regular commercials in.
The app will hitch and play a lagged version of what you are watching along with the “live” broadcast on top of each other at the same time. No other streaming service does this. If your wireless system isn’t 100% and full bars this app runs super slow and cuts out almost every few minutes. If you have Xfinity, you have no choice. Even if you download content, they restrict the time you have to view it.
Xfinity, take a cue from MAX, Disney & Netflix, just play the content and stop trying to cut in with advertising. BTW I hate the commercials so much that I will NEVER buy the products you sell ad time. Just leave the regular commercials in.
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Terrible on Roku
This app has been nothing short of absolute garbage on the Roku platform. The audio CONSTANTLY gets out of sync with the video! You have to back out of the channel you’re watching, then select the channel again to get it to sync up. Sometimes you have to do it multiple times, and even have to go as far as to reboot the Roku box. I’ve had the Xfinity technician out here twice in less than a year and has replaced every possible connection. He monitored the signal coming into the house and it’s as strong as it should be throughout the house. All of our Roku boxes are receiving excellent signal strength. The last tech that was here told me he’s heard the same story and is confident that it’s the Xfinity Stream app. After the constant trouble we’ve had with the app since we converted to the Roku boxes, I’m inclined to believe him.
I’ve addressed the issue on the Roku community and found that I’m not the only one experiencing this exact problem. I pointed out that Roku needs to ramp up pressure on Xfinity to fix this problem once and for all on their platform but, ultimately, it’s Xfinity’s responsibility to fix it.
I’ve addressed the issue on the Roku community and found that I’m not the only one experiencing this exact problem. I pointed out that Roku needs to ramp up pressure on Xfinity to fix this problem once and for all on their platform but, ultimately, it’s Xfinity’s responsibility to fix it.
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Glitchy.
This app requires you, if watching something you’ve recorded, to be constantly aware of where you are in the recording. If you’re watching on an iPad (newest version iPad Pro) with AirPod Pros and for some reason pause by taking an ear bud out of your ear, the app will nearly crash and reset your recording back to the beginning. They present it as being seamless for playback; it’s absolutely not. If a call comes in while you’re watching something, and your AirPods jump from the iPad to the phone, it will reset the recording to the beginning. It also takes way too long on opening to be ready to use (on Xfinity gig-speed wifi), and if you leave the app for 5 seconds then return to it, you may have to wait another 15 seconds for it to be ready to use, while it has to figure out what it’s doing and whether you’re a qualified user (?) even though you just had it open. For what’s presented as a great app, it’s got major shortcomings. It’s sometimes more inconvenient than useful.
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BEWARE: App/Service Allows Unauthorized Devices and Streaming
App and Service have no mechanism for booting off unauthorized devices, even as the unauthorized user is actively using the streaming service, unlike every other tv/internet service. Despite multiple password changes and the addition of 2-factor verification, the streaming app does not request the re-entering of the new login information, allowing your service to be used without your authorization. App offers a useless “Manage Devices” section, which is a misnomer because there is no ability to make ANY action. You will only be able to look at the unauthorized device/person that is wrongly using your service. Customer Service appears clueless in solving the issue. Deprovisioning all streaming devices appears to be the only fix, if you can get someone in customer service to actually do it.
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Not working on iPhone 6
Hello hope Comcast can please fix this. Downloaded this on older iPhone 6 and it works for 24 hours and then says an app update is needed but because iPhone 6 can’t run iOS 13 it won’t update the app. So it then says download an older version- but then it won’t download anything - because it’s maybe already running the old version. Keeps happening every 24 hours. Then have to delete the app and reinstall it.
Also running the app on a new iPhone 14 pro with Comcast 1200 mbps home internet. The app keeps stopping all the time. audio keeps going but picture freezes or picture keeps going and audio freezes. It happens on both devices on home WiFi all the time constantly maybe every few minutes. It’s extremely frustrating. Other streaming apps don’t seem to have this issue at all only comcast stream. This issue only began recently in the last few months. Before that the app wouldn’t stop on newer devices so think this is an app issue.
Also running the app on a new iPhone 14 pro with Comcast 1200 mbps home internet. The app keeps stopping all the time. audio keeps going but picture freezes or picture keeps going and audio freezes. It happens on both devices on home WiFi all the time constantly maybe every few minutes. It’s extremely frustrating. Other streaming apps don’t seem to have this issue at all only comcast stream. This issue only began recently in the last few months. Before that the app wouldn’t stop on newer devices so think this is an app issue.
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