Leave a Review Auntie Anne’s Rewards
Rude staff
Second time we’ve walked all the way down to the only auntie Anne’s in the Walden Galleria in Buffalo NY only to be met with lack of product and rude staff. We decided to order a meal instead since my daughter wanted a dip with her pretzels and figured it would be cheaper so we ordered the combo with the drink and dip. But then she didn’t give us a dip. She said it wasn’t included. I said that’s why we ordered the drink because if she was getting the dip anyway. She said oh it does come with the birtnday cake ones. Like what difference does it make? If you can get cinnamon why wouldn’t you be able to get the new birthday ones. So then we have to pay $1.59* more for a dip. My order was to be a small cup of nugget combo but they didn’t have that so we’re pushed to spend over $12 for that combo. And they were barely even warm. And the girl was just rude.Show lessToomuchdoughfornotenoughdough
Pretty Useless so far
Got this app, first off it’s not very user friendly. If you hit the back button after you already selected a location, you will have to re-enter the location again that you are ordering from and the items that were previously in your cart get erased. Another thing that is frustrating is that not every location will offer or honor the rewards you qualify for in the app, so you’re still paying as much as you would if you ordered there. Not worth the frustration to use this app.Show lessWabash101
Delicious but way too expensive
I just ordered a single pretzel for my daughter at the Annie’s in Heb and didn’t realize it would clear my wallet out of cash! I paid almost 7.00 for 1 pretzel with salt. I can get a bigger one for 2.12 at S—-‘s that tastes equally as good. So needless to say I will not be buying a pretzel from Annie’s again unless I’m desperate and rich. Not to mention the woman at the counter said if I downloaded the app and took a photo of my receipt I would get a free one next time and it only brought me to being able to buy half a pretzel.Show lesslomajo28
Love it
I really enjoy this place its very nice people are friendly fast and my order is always correct i tell all my friends about this place and i will always get my pretzels from here there amazing thank youKassie harding
Best there is this far.
I love how everything is always fresh and ready when it’s time to order. I take my son for a treat there and he enjoys it’s ever time.
I tree e drinks for the summer is also refreshingMain beauty
Failed Promotion
I download the app a few years ago and have been roped in by promotions since then. With one particular promotion I actually went out of my way to go to my local mall to take advantage of the reward offered. I made the purchase and then when I asked the cashier at the store to honor the reward she said “It has to show up in the app”. I showed her the promotion but she wouldn’t help. I’ve contacted Customer Service several times and no help. Very irritated that this company entices me to spend more money on a promotion that was never honored!Show lessShaqwaaaanda
Horrible service
So my friend bought 32 dollars of food there and they did not give him a receipt so we went back got his receipt and I scanned it for the free pretzel. It said “hooray you won a pretzel” so I went up to get my free breezes because that was the only way I could get anything. She very rudely says what do you want and I say I have this free pretzel and show her the coupon. Like it was instinct she says no free pretzels now with a slight smile like in some way she sickly enjoys saying it. I walk to the side to let the next person order and ask her why no free pretzel. She does not respond and I can do nothing. I walked off without a pretzel. I can’t even use it later because it goes away in 90 minutes and I can’t get to another one that soon. Very disappointed, would not recommend.Show lessJim1906
Ordering Function
Love Auntie Anne’s pretzels but the ordering function can be tweaked a little. On the ordering part on the app it just feels like a regular webpage. Maybe this app can do their ordering similar to Chick-Fil-A’s. Where everything is categorized and then from the category you select what you want.Zuriii
It’s a scam
I saw a Auntie Anne’s booty in person with a sign that says “Download the app for FREE pretzels”. So I said “Who am I to turn down free pretzels”. I downloaded the app and went up to the cashier. The lady at the register then proceeded to tell me that I would not get my free pretzel until I gain 250 points on the app (getting points requires real purchases). This is a total scam and I was very upset about the whole thing.Show lessJØVĘÆR
Wonderful customer service.
The employees at the colonie location are always friendly and handle even the busiest days with professionalism.c06713b
