Beware of Mobile Deposit
The first mobile app was more user friendly. I accidentally submitted 2 checks for mobile deposit when I had already deposited them days earlier. The previous app would not process them a second time and would give you an alert that these checks had already been deposited. This app processed them and then I was charged a $12 per check fee for re-submitted checks for deposit. This is either a flaw in this app or an intentional design to collect fees. BE CAREFUL!
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Messy
New app is messy. I like everything is accessible from one screen and it doesn't log you out right away if you need to check any other apps or screens on your phone but now it doesn't give you your available balance and just says you have pending transactions. Just another unnecessary update to something that wasn't broke.
Update: Still not a fan. Menu pops up if you’re trying to just scroll. Messages are duplicates of emails and no way to turn off. The only good thing is you can change screens and jump back for a few minutes without being logged out.
Update: Still not a fan. Menu pops up if you’re trying to just scroll. Messages are duplicates of emails and no way to turn off. The only good thing is you can change screens and jump back for a few minutes without being logged out.
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Response from developer
Thank you for your feedback. We apologize for your inconvenience during this transition. We always take our members feedback into consideration. For further assistance and instructions, you may visit our website to view short tutorial videos, user guides, and FAQs. Or you may contact us as we have extended our call center hours for the week. We appreciate your membership and your feedback and hope with time you will be pleased with the new functionality and features!
5 Star App
I am a former Wells Fargo customer, and was very pleased with their app. I was concerned that CFCU would not be as up-to-date, but I was very surprised. This app has all of the features you would need in a banking app. I need to also give them credit because they are in amazing bank as well! I highly recommend this app to all CFCU customers.
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Not crazy about app
I preferred the previous app better. I used it for a long time and found it to be faster and more user friendly to navigate through.
I have had issues making mobile deposits with this app a few times recently. It has worked since I started using the app when it was released but several times last week it would not work.
The only enhancement I see in this app is when going between the app and another program on my phone, I do not have to log in to go back to it, I had to with the previous app.
I have had issues making mobile deposits with this app a few times recently. It has worked since I started using the app when it was released but several times last week it would not work.
The only enhancement I see in this app is when going between the app and another program on my phone, I do not have to log in to go back to it, I had to with the previous app.
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Good but Glitchy
I love my community first app! I’m able to keep track of my spending & transfer money from my savings to my checking (and vice versa) with the click of a button! It usually works well, but recently I’ve experienced times where the app glitches and tells me there’s a “network error,” not allowing me to open up my account. This has only happened once or twice, other than that, it’s so simple and convenient!
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It’s good, but could use Improvement
It’s a good app. Does what it’s supposed to. But it could use some updating. It can be slow at times and the mobile check deposit feature is annoying to use. Bank of America’s app has fantastic technology that captures the checks image without the user having to do anything. Whereas it takes me multiple times to deposit a check using our app. For someone like me who deposits checks on a regular basis, this is a hinderance.
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Needs improvement
On the “accounts“ page, the app shows the due date on my mortgage account. None of my other (5) accounts show the due date on the “accounts“ page. In order to see the due dates on all other accounts, I have to click on the actual account and then click the “details” tab. I mentioned this to two different tellers at two different branches in hopes they would mention this to upper management. I’m not sure why they can display the due date on the accounts page for my mortgage but none of the others. Too many steps…
Maybe upper management will actually read this and something will be done. However, I still love my credit union!
Maybe upper management will actually read this and something will be done. However, I still love my credit union!
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Great app
I've used the C1 app since it first launched and I have been a member for years. Everything that I want to do to manage my account using my phone is located in the app. I remember experiencing a few hang ups when the bank first launched its mobile banking, but the app actually continues to IMPROVE.
Through the recent upgrade I have actually experienced zero issues and I have been using the updated app, like making transfers for instance, with zero issues as well. I love how streamlined the new version is with everything I need in the drop down menu on the left, my accounts are front and center when I first log in, and anything extra I want to look at is in the "More" section, which so far I haven't needed to use.
I like that I can log in with either my fingerprint, passcode, or account ID and password to login. Also, with the upgrade it doesn't log me out as quickly as it did before so I can switch apps and be working in my calculator app and still go back to my C1 app without having to keep logging in. It gives me a few more minutes to work than I had before-- that is a plus for me. If I want to log out right away I can obviously just hit "log out" in the menu.
So far, great app! Totally convenient and I am happy!
Through the recent upgrade I have actually experienced zero issues and I have been using the updated app, like making transfers for instance, with zero issues as well. I love how streamlined the new version is with everything I need in the drop down menu on the left, my accounts are front and center when I first log in, and anything extra I want to look at is in the "More" section, which so far I haven't needed to use.
I like that I can log in with either my fingerprint, passcode, or account ID and password to login. Also, with the upgrade it doesn't log me out as quickly as it did before so I can switch apps and be working in my calculator app and still go back to my C1 app without having to keep logging in. It gives me a few more minutes to work than I had before-- that is a plus for me. If I want to log out right away I can obviously just hit "log out" in the menu.
So far, great app! Totally convenient and I am happy!
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Card Controls
Overall the app works fine to check your account balances and do transfers. However, the ease of trying to set up alerts for accounts is not great. In addition, you don’t have card controls app that works in conjunction with online app. This is something that needs to be added so customers can easily be alerted when purchases are made and so debit cards can be turned on/off when needed. This would also help customers catch fraudulent purchases immediately instead of finding out later via the fraud alerts department or worse finding out too late and then having to dispute charges and money being taken from account and held until any investigations are completed.
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Everything you need
The app has everything you need and is essentially everything a mobile banking app should be! The convenience is with the standards of so many other mobile banking app and the layout is clean and modern.
I gave a 4 star rating because there are still problems here and there with the app for ex: Mobile check deposit is finicky (hard to align the corners), option to make automatic exact loan payment results in an error, and little stuff here and there. Nothing to ruin the app and honestly doesn’t take away from he convenience factor. I love the app!
I gave a 4 star rating because there are still problems here and there with the app for ex: Mobile check deposit is finicky (hard to align the corners), option to make automatic exact loan payment results in an error, and little stuff here and there. Nothing to ruin the app and honestly doesn’t take away from he convenience factor. I love the app!
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