Huntsville Utilities User Reviews

Huntsville Utilities
Huntsville Utilities
City of Huntsville Electric Systems

Top reviews

Agree with the person above 👆

5 iphone generations later and it's still like working a giga pet. I was just checking the reviews to try and authenticate it's legitimacy first as a reference before I hit pay it's so outdated.
It's so outdated, I actually felt unsafe and hesitated to send my personal information first.

Copy paste doesn’t work

To change password you’re sent a convoluted impossibly long password. You cannot copy it from email and paste it in old password field. This app has not been updated in years.

Pretty Bad

This app acts like it was written in an app generator then nobody went back and actually tested functions. The usage plot can be coaxed into daily mode but then can’t set the time period, stuck on current week. Nothing seems to be tested on iPhone or iPad sized screen. Says one can view hourly consumption but plot doesn’t change. Get into tabulated data and there is no exit but to kill the app and restart. Spectacularly bad and embarrassing for Huntsville.
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App is useless

I put in the correct information and it says it’s not correct. I couldn’t even create an account. I put in the exact information that was on the bill. The developer of this app should be fired.

Needs updating

Need to adapt facial recognition and fingerprint access so you don’t have to type in Username/password every time.

Garbage.

The app nor the website gives you the ability to obtain your user Id without calling customer service. No option for the app to save your log in credentials or use a finger print to log in. The app was very neglectfully put together. The engineers that developed the app must be fresh out of the vo-tech program at the community college. Would give it negative stars if I had the option.
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Surprisingly terrible.

You would think that a town full of rocket scientists, engineers, and Facebook would be able to make an decent app. I don’t even know what the point of it is. I can’t view my bill, usage, or anything. It also looks like it was made for an iPhone 3 and was scaled up disproportionately up to my iPhone X.
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Worked fine for me

Worked fine for me

Worst app ever encountered

This app is completely unuseable. You cannot even get past the login screen. I am amazed that Apple let this garbage slip through the cracks.

The fonts chosen for the text are so big, that they are obscured by the text entry boxes.

The password box does not support cut/paste, so you can’t grab you password from a password manager & copy it in.

Touching most of the login screen launches the main site in a browser. It is impossible to not fat finger your way to launching a browser window.

This app is actually an insult to Huntsville Utilites customers. I feel like I should get a refund on my utility bill for any money spent on the development of this app. It is that bad.
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Great App

Use this every month to view and pay my bill.

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