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Hard to cancel orders
I use the app often. I find it easy to use and convenient. However, I just placed an order and immediately realized I ordered the wrong size. It had not been sent to the printer yet. I looked all over the app for a ‘cancel order’ option with no luck. Called the store to try and cancel. They said my photos haven’t been printed but that I couldn’t cancel. (I don’t think the person I talked to actually worked in the print department. They seemed confused.) I guess my only option is to not pick them up and not pay for them like a jerk. I hate they they are wasting photos and ink without me paying for them, but I feel like I tried my best to warn them. Wish the app had a ‘cancel’ option if the photos haven’t been printed yet.Show lessBLTommy
Developer Response
Hi there, Thank you for this idea to cancel orders before they have been printed. I am speaking with the development team to see if this is possible for future versions of the app! Currently, we recommend calling the photo department to cancel your order. Thank you for your help!Love the Photo App
I asked a friend if she knew how I could transfer photos from my phone to a flash drive so I could print them. She asked, “why don’t you just install Walgreens Photo App on your phone and send them to Walgreens to print?” It was simple to install, select the photos and send for print. The cost is minimal and the turnaround is great! And to think I would have taken the flash drive to a printing business and paid about two times more.Show lessRicobene Mona
Good But has limitations.
First if you don’t select to allow all photos from the beginning you can’t add any unless you pre-created albums and it doesn’t let you do it after the fact so you have to uninstall and reinstall and then select it or go to your settings and enable it on your print app.
Also it doesn’t seem to allow you to add photos from google photos if you’re using an iPhone.
Easy to use once you get these figured out.
Oh and last thing it doesn’t allow you to pre-pay for it when you check out . it goes directly to placing your order and doesn’t say anything about payment.Show lessrjstem
Thank you!!!
I was in a pinch when my Shutterfly order didn’t come in time for my sons first birthday. I tried printing the pics at home but they just looked terrible. My parents live down the street from a Walgreens so I thought to try them and searched for their photo app. Found this one and it was so easy to use. Uploaded my photos, got a 10% off coupon and received a notification when they started printing. Within 20 minutes, I got another notification telling me they’re ready for pickup! Thank you for making this so easy and quick.
Forget Shutterfly! I’m going with this app now.Show lessmmathews02
Easy and Good Quality
The easiest photo app to use. I love how easy it is to access my photos by albums without having to go through so many steps like other websites or apps I’ve used before. I ordered my pictures and was able to pick them up right away making my last minute surprise gift such a breeze. I love that if you have any questions you can email them and a real person replies and not some automated message. Definitely recommend this app!Show lessCitybytheisland
Horrible customer service
I placed and order that advertised several different coupon options, however the apply button on the app does not work! Attempted to reach out to customer service for Pictarine regarding the issue and didn’t receive any assistance with either the issue with their app or applying the coupon advertised. When trying to cancel the order to attempt to reprocess was them told I couldn’t I needed to call the store directly only to find out Walgreens knows nothing about this company! Walgreens I’m unable to apply codes from 3rd party apps but thankfully they did just apply their own discount, going forward you are so much better off with just using the Walgreens app directly!Show lessJunAntMarBri
Stonewalled by Customer Service
Update:
Pictarine followed up with me shortly after I posted this review and honored the refund I requested from last month. I have changed this review from one star to three. The final service was good, but the print quality was not acceptable and it practically took a campaign of emails, form submissions, and finally a negative review to attract their attention. I’m turning to their competition in hopes of a better experience.
Original review:
I ordered a batch of prints in May, but the prints that came in the mail were low in saturation with a sickly yellow tint. I sent an email to “Rose” with attachments of the picture along with the source image. No response after two weeks, so I followed up using the help feature on the app. Still no response. I then sent multiple follow-up emails to my request confirmation message. It’s been a month and I haven’t seen a response from Pictarine. They don’t have a phone number listed, so I tried searching for businesses under the same name. The closest match only went to robotic voicemail. Pictarine, if you see this I am willing to engage and solve the issue. But please do not ignore me and hope that I will give up, because you still have my money. I want my refund.Show lessAiwa88
Developer Response
Hi again, We appreciate you updating your review and I'm glad we could work together to fix the problem with your prints! I do apologize once again for the delays in responding to your emails.Wow!
I downloaded the app, checked photos that I wanted printed, and I had about 60 including enlargements and literally 10 minutes later I got a notification that my order was ready for pick up. I went to pick it up and the photos were perfect, centered without my having to do so, and they’re already in frames and in the mail to the grandparents! I just used it again 10 minutes ago and literally by the time I hit send to put my order in -I got another notification that it was ready. Quick and easy, I love it!Show lessfar away eyes
Saved my graduation gift!
I was working on a graduation gift that required old pictures so had ordered a some prints online from a different store with 1 hr photo and went to pickup only to be told there was a mistake. The printer was down they didn’t know when the pictures could be printed. I was desperate and needed pictures ASAP! My husband said Walgreens does 1 hr printing. So I downloaded the app and placed a new order and the pictures were ready in 30 minutes! Crisis averted!!Show lessCrafty Aunt
Great
Over the past few years I have been using this app because it makes it easy to get my photos from my iPhone printed out, I’m able to also make your mother Day, Father’s Day, birthday cards for people without having to do a whole lot of effort besides get the card made walk over to there and pay for them and have them in my hands within minutes. Instead of spending for five hours on a car you can have a card already made for you and less time than it could to make an actual decent card. Love this app and would recommend itShow lessH.Lyles
