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Poor upload quality
I uploaded a big group of pictures, but it continued to say it was uploading for over an hour and a half. I called the store where they were sent for help and was on hold for upwards of 30 minutes. They said they couldn’t do anything and finally gave me a national 877 number to call to speak with the tech experts. When I called them, they were sadly no help either. I was told the only way for me to get my pictures printed was to delete the app completely and start over from square one—hours of work lost. I finally drove over and went into the store to see if there was anything they could do for me—possibly connect my phone directly to the kiosk to save all the work I’d put in. Minutes later, a very helpful employee with magical phone fingers, assisted me to reorder my photos through the app. Fingers crossed it actually worked this time and in an hour from now I’ll have all 200 prints freshly printed in my hands and ready for their picture frame homes.Show lessJewels0901
Developer Response
Hi Jewels0901! We are so, so sorry to hear about the difficult experience you had uploading your photo order. Normally photos are uploaded within seconds (a few minutes tops) when the customer keeps their app actively open on their phone and when they have a strong internet connection. Again, we are very sorry that this wasn't the case for you. From your user name, we are unable to verify that your last order went through, but we would very much like to follow up! Could you get in touch with us at rose@pictarine.com? We sincerely hope that everything worked out and that you are happy with the 200 prints you ordered!Did not work:(((
Spent far too long going through the zillions of pictures on my phone and choosing which ones/what sizes etc to print-was a pretty easy process so when I got a message that my order had been submitted and would be at my neighborhood Walgreens this morning at 7 I was excited to see them...I stopped after work at 5:30, and was told my order had never been received...they thought maybe it’d gone to a different location, I showed them my message that showed their address & my order details, but alas it was not to be. They said this app is not affiliated with Walgreens and has resulted in lots of troubles. Ugh, a big waste of time and energy...it looks like this works for many—-but I’m unfortunately not one of them. Sigh (& ugh).Show lessSheriWonka
Very fast and excellent service!
I recently went on a trip to Colorado and wanted to get those pictures printed as well as get some other pictures to frame for Christmas gifts. All in all, I spent less than two hours picking out pictures and picking them up at my local Walgreen’s. I even had a little magnet made for my Grandmother. I appreciated the notifications as my pictures were received, printed and ready for pick-up. The pictures are of excellent quality and the magnet is so cute! I will definitely continue using this service!Show lessMeg_ATL
Instant prints from my phone!
I do not have a printer, so went to Walgreens photo department and inquired about getting some snapshot prints (like in the old days) to send to my mom in the nursing home. Voila! They showed me this app so that I could pick pictures from my phone. I was able to pick the sizes, even make a little collage of pictures to send to her. It was exactly what I wanted. Not only that, I was able to get them in an hour or less, and get them in the mail the same day. Oh, and the prints were flawless! Couldn’t be happier!Show lessOkay Linda K
This app rocks !!!!
This app is truly amazing! It is so helpful and easy! All you have to do it select a picture and choose your location ! I love that you don’t have to enter in long credit card information and you’re birthday, and all the stuff that is personal and shouldn’t be needed ! And it’s the cheapest thing ever if you don’t have printer or copier ❤️I don’t really like the little icon on the app though I think it could be changed unfortunately!🥵I use the app sometimes and I wish I’d had some other features too that apply to a younger user 💘Show lesskathy never again
Photo department canal blvd thibodaux
I went to the store in the morning. We tried to download my pictures to the kiosk. I had a manager & the photo tech try to help me to no avail.
The manager suggested that I go home & try the app on my iPad. What a great suggestion. I was ready to give up.
Using the Walgreens photo print 1 hour app, I was able to download 100 pictures. I received an email when the photos were ready (& yes 1 hour).
When I went to the store, my prints were great. The photo tech (who didn’t know about the trouble I had earlier) had me look at the prints. She asked how many I had. She then produced a coupon for me. I paid less than 1/2 the price quoted on line.
Way to go! Great customer service.Show lessperfect prints
Developer Response
Thank you so much for the fantastic review! We are so happy that you got such great in-store service and that the app was able to solve the problem and simplify your photo printing experience!Store unable to view order
Order pictures, then while at store 3 hours later, was told that they didn’t even see where I submitted a request, showed them information on app, said it must have not gone through, and told me to reorder. Second order still hasn’t gone through either. Attempted to use help function on app, and basically says to do the things I’ve done, and if problems persist, to let “them” know. But the lady at the store had no idea on how to use app and could not provide any additional support. And app doesn’t provide a way to contact anyone other than the store. It’s poor problem resolution.....and I apparently have to go thru 100 nicknames in order to post this reviewShow lesskt problems
Very convenient
Convenient and fast. They were ready within minutes after uploading them.
++recommendation for the app:
It would be nice if the app let you select which folder you want to select pictures from. It seems to read the photo stream and had the pictures in order of date taken rather than the order of which they were in the folder. Kind of took a while to scroll through them all to find the pictures I was looking for.
Also, if you change your mind and want to delete one of the pictures that you selected, you have to go back and scroll through all the pictures to find it to deselect it. It would be nice to be able to hit delete at the edit portion.Show lessSelf 2.0
Developer Response
Thank you for your feedback. I have forwarded your remarks regarding the photo gallery on to our developers so that we can see if this is something we can change in the future. Also please note that you can remove a photo from your shopping cart using the '-' minus button available next to each photo.Great service by Cesar
I went into get some photos and I had printed online but I was at the wrong Walgreens because I’m new to the area. I was going to a family party far away and I was in a hurry so they allowed me to reprint my photos. I asked how long it would be because I was running late as it was and I spoke to Cesar he assured me he would get them printed up lickety-split. He was true to his word and also suggested a wooden frame for a very special photo I was having printed for a dear friend of the families.
Thank you Cesar, you gave exceptional , a cut above service. A+Show lesstexasgalfromjersey
11/10 Just Amazing!
Today was the fifth time in a month that I used this app! Now that there is a new baby in the house, I am constantly taking pictures – actually, every single day!!! Excellent app; excellent quality; exceptionally convenient!!
I entered the Pictarine app to print to Walgreens. After uploading the photos and selecting where I’d like to pick them up, only 15 min later I was informed that they were ready! 15 min this was crazy! I went there and an envelope under my name was ready just waiting for me to pick up. Camera clerk was very friendly, plus the price was fair and the quality was very good. In short, it was a very efficient service. I plan to use it again every time I need.
This app is so much better then the regular Walgreens app for photos. I can actually crop and move the images to exactly how I want them to print and the whole process only takes 20 min!! After trying to use the Walgreens version multiple times and having nothing happen except the app crashing over and over, I finally decided to try this app and WHAT A BREATH OF FRESH AIR!!!!!!! This app is super user friendly and only took 30 seconds to complete my order. This is THE BEST photo print app!Show lessEmilyHill Baby
