Not sure how this app is still around
Honestly this is app is a relic that is still somehow being used. It has not kept up with any of the advances of IOS in the last 10 years, I guess. It is clunky at best, crashes regularly and is not all that user friendly.
Horrible App
Don’t get this app if you have an iPhone pro max. It won’t work and between Apple and this creator, they can’t figure it out. Absolutely useless app.
Removes me from on-call status
This app works well enough during the day, but it will remove me from on-call status for no reason and without notice.
Crash repeat crash
Every other time this app gets “active” though it is always on in background, it crashes requiring a restart. Every single time. It’s pathetic. Using up to date iOS.
Not good
With IOS it seems there are multiple glitches that make frequent use VERY FRUSTRATING. Calls are almost always „ missed“ screen responsiveness is delayed. Awful for busy ICU providers.
Always hangs up
I don’t get calls the app automatically drops them
I hate this app, because it’s not safe for hospitals.
Unlike competitor MH-Mobile (I used at my previous institution), this app doesn’t deliver messages well over cell signals. Instead, one must be on the wifi designated just for Vocera. If someone is on another wifi (even at the hospital), then there are issues. Imagine what happens when a nurse needs on-call physician help for a rapidly deteriorating patient, and vocera doesn't work well because of the connection of the user’s phone?! The foreseeable poor outcomes are vast. Please fix this app. Also, make it look and feel like it belongs on iOS 16. Your UI is awkward with random controls at the top and bottom of the screen (tough to use with single hand when controls have this spread).
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Years of app use, same old problems.
I am an end user of Vocera, my employer requires it. Ours is a mixed network of Vocera handheld devices and the Vocera cell phone app on personal cell phones, and the Vocera desktop app at our workstations. There are too many ways for a communication to fail on this platform. Is the caller on the Vocera network or off network, or on a cell network, or on another local network? These will impact your ability to connect, and how you should attempt to call. Is the recipient’s app open on their phone, app closed, personal cell privacy settings on? Was the communication sent via text, or template? Was the caller using the desktop computer application, their cell phone app, or the personal device? Not all cross-talk, and will impact if the recipient receives the call. There are too many uncontrolled variables. Some calls only work device to device, some only work on-network to off network. Vocera needs to improve the cross-communications of their platform’s app, device and desktop versions. Needs to be uniform. We professionally accept the high rate of communication failure as a norm. It’s one of the weakest points in our organization.
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Horrible for Emergencies
At my hospital, this has been chosen for the preferred method to call out the heart catheterization lab for STEMIs (heart attacks) and it doesn’t work over 70% of the time! It logs you out if the app (and doesn’t give you a warning) so you miss EMERGENCY calls!!!
Delayed messages
Message received is very delayed from when the message was sent. Also there should be a way to clear the message from your iwatch, it would help immensely.
